BigCommerce + Tray.io

Connect BigCommerce to Tray.io: The Integration Retail & E-commerce Businesses Trust

Sync data between BigCommerce and Tray.io automatically. Eliminate manual data entry, reduce errors, and save 8+ hours/week with a custom integration built by Harvard-educated automation experts.

8+ hours/week

Saved weekly

BigCommerce fields

Real-time

Inventory sync

One-way

Sync direction

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Why Connect BigCommerce to Tray.io?

No single source of truth when orders live in two disconnected tools, so staff second-guess which system has the correct information

Tray.io adds complexity: complexity rivals Workato, requiring integration expertise to fully utilise the platform capabilities

Online orders in BigCommerce and in-store inventory in Tray.io are never in sync, frustrating customers

Reporting across BigCommerce and Tray.io requires painful manual exports and spreadsheet merges

New team members take longer to onboard because they must learn manual workarounds to keep BigCommerce and Tray.io aligned

Production order data in BigCommerce and inventory levels in Tray.io are reconciled manually, risking stock-outs

Manually copying data between BigCommerce and Tray.io wastes hours every week that could be spent on revenue-generating work

How We Help

For Retail & E-commerce and Manufacturing businesses across Australia, the disconnect between BigCommerce and Tray.io is a daily frustration. Our custom integration bridges your e-commerce and automation systems, ensuring orders and products flow seamlessly without manual intervention. On the technical side, BigCommerce uses a REST + Webhook API with OAuth authentication, and Tray.io authenticates via OAuth, which our team handles as part of the build.

Unlock Tray.io Value

Tray.io stands out because tray Universal Automation Cloud provides a full-featured iPaaS with visual workflow builder, data transformation, and logic branching. Integrating it with BigCommerce means your team gets this benefit with complete, accurate data flowing in automatically.

Amplify BigCommerce Strengths

BigCommerce excels because no transaction fees on any plan regardless of payment gateway, which sets it apart from Shopify and saves margin on every sale. Connecting it to Tray.io ensures that advantage flows through your entire workflow rather than staying siloed in one tool.

Scalable Without Extra Headcount

As your data volume grows, the integration scales with you. No need to hire additional admin staff to keep BigCommerce and Tray.io in sync, even as your business doubles.

Built-In Error Handling and Alerts

Our integrations include automatic retries, error queuing, and real-time notifications. If something fails between BigCommerce and Tray.io, your team knows immediately and the system self-recovers where possible.

BigCommerce to Tray.io Use Cases

Automated error handling and retry for BigCommerce/Tray.io sync

When a sync between BigCommerce and Tray.io fails due to a rate limit, network issue, or validation error, the integration retries automatically with exponential backoff. Your team is alerted only when intervention is genuinely needed.

Data Mapping

How data flows between BigCommerce and Tray.io

BigCommerce	→	Tray.io	Notes
BigCommerce Owner/Assignee	→	Tray.io Owner/Assignee	Record ownership mapped between platforms using email address as the matching key
BigCommerce Timestamps	→	Tray.io Audit Log	Created and modified timestamps preserved for sync conflict resolution and compliance
BigCommerce Record IDs	→	Tray.io External References	Cross-reference identifiers stored on both records for bidirectional lookups and deduplication
BigCommerce Products	→	Tray.io Custom Fields	Products data from BigCommerce stored in Tray.io custom fields for reference
BigCommerce Brands	→	Tray.io Custom Fields	Brands data from BigCommerce stored in Tray.io custom fields for reference
BigCommerce Orders	→	Tray.io Custom Fields	Orders data from BigCommerce stored in Tray.io custom fields for reference
BigCommerce Customers	→	Tray.io Custom Fields	Customers data from BigCommerce stored in Tray.io custom fields for reference
BigCommerce Categories	→	Tray.io Custom Fields	Categories data from BigCommerce stored in Tray.io custom fields for reference

BigCommerce + Tray.io Integration FAQ

We map e-commerce data like orders and products from BigCommerce to the corresponding automation structures in Tray.io. Our team handles data transformation, validation, and conflict resolution between the two system types.

Absolutely. Custom field mapping is a core part of every integration we build. Whether it is custom properties in BigCommerce or user-defined fields in Tray.io, we map them precisely to your requirements. We can also transform data formats, apply business rules, and handle conditional mappings.

Yes. We routinely build conditional logic, field transformations, data enrichment, and approval workflows into integrations. For example, only sync orders that meet certain criteria, or transform data formats before writing to Tray.io. Your business rules drive the integration design.

Yes. We have built integrations for Retail & E-commerce businesses that rely on both BigCommerce and Tray.io. The integration is customised to your industry-specific workflows, data structures, and compliance requirements. Book Free Assessment to discuss your specific needs.

Yes. All data is transferred over encrypted connections (TLS/SSL). We follow least-privilege API access, using OAuth 2.0 authentication with scoped permissions, never store credentials in plain text, and log all sync activity for audit purposes. For Australian businesses with compliance requirements, we can implement additional safeguards.

We follow a structured testing process: unit tests for individual data mappings, end-to-end tests with sample data, and a staging period where we run the integration in parallel with your existing process. You review and approve the results before we switch to live. This approach minimises risk and ensures accuracy.

Most BigCommerce to Tray.io integrations are completed within 2 weeks. We start with a discovery session to understand your specific workflow, then build and test the integration. Complex setups with custom business logic may take up to 4-8 weeks.