BigCommerce + Salesforce

BigCommerce to Salesforce Integration - Built by Harvard-educated Experts

Tired of copying data between BigCommerce and Salesforce by hand? Our Harvard-educated automation team builds a custom integration that syncs your data in real time - set up in 2 weeks.

8+ hours/week

Saved weekly

2 weeks

Setup time

3 months

Post-launch support

Two-way

Sync direction

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Why Connect BigCommerce to Salesforce?

Customers in BigCommerce and leads in Salesforce drift out of sync, leading to outdated details on invoices, emails, and reports

Reporting across BigCommerce and Salesforce requires painful manual exports and spreadsheet merges

No single source of truth when contacts live in two disconnected tools, so staff second-guess which system has the correct information

New team members take longer to onboard because they must learn manual workarounds to keep BigCommerce and Salesforce aligned

Manually copying data between BigCommerce and Salesforce wastes hours every week that could be spent on revenue-generating work

BigCommerce uses a REST + Webhook API while Salesforce uses REST, requiring careful middleware to translate data formats between the two platforms

Online orders in BigCommerce and in-store inventory in Salesforce are never in sync, frustrating customers

Production order data in BigCommerce and inventory levels in Salesforce are reconciled manually, risking stock-outs

How We Help

For Retail & E-commerce and Manufacturing businesses across Australia, the disconnect between BigCommerce and Salesforce is a daily frustration. Our custom integration bridges your e-commerce and crm & sales systems, ensuring orders and products flow seamlessly without manual intervention. On the technical side, BigCommerce uses a REST + Webhook API with OAuth authentication, and Salesforce authenticates via OAuth, which our team handles as part of the build.

Unified Customers Across Both Platforms

Customers in BigCommerce and leads in Salesforce stay perfectly aligned. Every update, whether it is a new phone number, email change, or company association, is reflected in both systems within seconds.

Scalable Without Extra Headcount

As your data volume grows, the integration scales with you. No need to hire additional admin staff to keep BigCommerce and Salesforce in sync, even as your business doubles.

Unlock Salesforce Value

Salesforce stands out because unmatched customisation depth - virtually every field, object, workflow, and page layout can be tailored to your exact business processes. Integrating it with BigCommerce means your team gets this benefit with complete, accurate data flowing in automatically.

Built-In Error Handling and Alerts

Our integrations include automatic retries, error queuing, and real-time notifications. If something fails between BigCommerce and Salesforce, your team knows immediately and the system self-recovers where possible.

BigCommerce to Salesforce Use Cases

Automated error handling and retry for BigCommerce/Salesforce sync

When a sync between BigCommerce and Salesforce fails due to a rate limit, network issue, or validation error, the integration retries automatically with exponential backoff. Your team is alerted only when intervention is genuinely needed.

Sync BigCommerce customers to Salesforce leads

When a customer is created or updated in BigCommerce, the corresponding lead record in Salesforce is automatically created or updated. Contact details, company associations, and custom fields are all mapped. Changes in either system flow back to the other.

Data Mapping

How data flows between BigCommerce and Salesforce (bi-directional)

BigCommerce	→	Salesforce	Notes
BigCommerce Customers -> id	↔	Salesforce Leads -> Id	Unique identifier stored as cross-reference for record linking
BigCommerce Customers -> email	↔	Salesforce Leads -> Email	Primary matching key for identifying existing records across both platforms
BigCommerce Customers -> first_name	↔	Salesforce Leads -> FirstName	Contact identity fields synchronised to maintain consistency
BigCommerce Customers -> last_name	↔	Salesforce Leads -> LastName	Contact identity fields synchronised to maintain consistency
BigCommerce Owner/Assignee	↔	Salesforce Owner/Assignee	Record ownership mapped between platforms using email address as the matching key
BigCommerce Timestamps	↔	Salesforce Audit Log	Created and modified timestamps preserved for sync conflict resolution and compliance
BigCommerce Record IDs	↔	Salesforce External References	Cross-reference identifiers stored on both records for bidirectional lookups and deduplication
BigCommerce Products	↔	Salesforce Custom Fields	Products data from BigCommerce stored in Salesforce custom fields for reference
BigCommerce Categories	↔	Salesforce Custom Fields	Categories data from BigCommerce stored in Salesforce custom fields for reference
BigCommerce Customers	↔	Salesforce Custom Fields	Customers data from BigCommerce stored in Salesforce custom fields for reference

BigCommerce + Salesforce Integration FAQ

Yes, every integration includes 3 months of post-launch support. We monitor sync health, troubleshoot issues, and make adjustments as your workflow evolves. Ongoing maintenance plans are available for businesses that want continuous optimisation.

Our integrations include retry logic and error queuing. If Salesforce is temporarily down, changes are queued and replayed once the system recovers. You will receive alerts for any sync failures that need attention. No data is lost during outages.

Yes. BigCommerce supports webhooks for instant event notifications. Changes in BigCommerce are reflected in Salesforce within seconds, and vice versa. For high-volume scenarios, we implement queuing to handle peak loads without data loss.

Yes. We have built integrations for Retail & E-commerce businesses that rely on both BigCommerce and Salesforce. The integration is customised to your industry-specific workflows, data structures, and compliance requirements. Book Free Assessment to discuss your specific needs.

Integration pricing depends on complexity, including the number of data objects synced (contacts), sync direction, custom business rules, and volume. Most BigCommerce to Salesforce integrations fall within our standard integration tier. Book a free assessment to get a specific quote for your requirements.

Most BigCommerce to Salesforce integrations are completed within 2 weeks. We start with a discovery session to understand your specific workflow, then build and test the integration. Complex setups with custom business logic may take up to 4-8 weeks.

Yes, we handle one-time historical data migrations alongside ongoing sync. We map your existing contacts, validate data quality, and run test migrations before the final cutover. Most migrations complete within 4-8 weeks depending on volume.