Workflow
A defined sequence of automated tasks that accomplish a business process. AI workflows combine multiple AI and non-AI steps.
In-Depth Explanation
A workflow is a structured sequence of tasks that together accomplish a business objective. In the AI context, workflows combine AI capabilities with traditional automation, human tasks, and system integrations.
Workflow characteristics:
- Defined steps: Clear sequence of operations
- Triggers: Events that start the workflow
- Conditions: Logic that determines paths
- Actions: Tasks performed at each step
- Outcomes: Results produced by completion
Common AI workflow patterns:
- Processing workflows: Document analysis, data extraction
- Communication workflows: Email triage, response generation
- Decision workflows: Approval routing, classification
- Content workflows: Creation, review, publication
- Support workflows: Ticket handling, escalation
Workflow components:
- Triggers: Manual, scheduled, event-driven, webhook
- Actions: API calls, AI operations, notifications
- Conditions: IF/THEN branching logic
- Loops: Iteration over collections
- Human tasks: Review, approval, exception handling
Business Context
AI workflows automate complex processes like "receive email → classify → route → respond" that previously required human handling.
How Clever Ops Uses This
We specialise in designing AI-powered workflows for Australian businesses. Our implementations automate manual processes while maintaining quality and handling exceptions appropriately.
Example Use Case
"An automated workflow that processes invoices: extract → validate → approve → file, with AI handling extraction and humans approving exceptions."