BigCommerce + Gorgias

Bridge E-commerce and Customer Support - Connect BigCommerce to Gorgias

Australian Retail & E-commerce businesses rely on both BigCommerce and Gorgias. Our custom one-way integration keeps them in sync, saving your team 8+ hours/week and eliminating data entry errors.

8+ hours/week

Saved weekly

98%

Client retention

Gorgias fields

One-way

Sync direction

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Why Connect BigCommerce to Gorgias?

No single source of truth when contacts live in two disconnected tools, so staff second-guess which system has the correct information

Gorgias adds complexity: phone and voice support capabilities are basic compared to Zendesk and Freshdesk, requiring integrations for a full omnichannel experience

Guest booking data in BigCommerce and operations scheduling in Gorgias require manual coordination

Invoice and payment data is re-entered between BigCommerce and Gorgias manually, doubling the work and risking GST errors at month-end

Reporting across BigCommerce and Gorgias requires painful manual exports and spreadsheet merges

Online orders in BigCommerce and in-store inventory in Gorgias are never in sync, frustrating customers

New team members take longer to onboard because they must learn manual workarounds to keep BigCommerce and Gorgias aligned

Manually copying data between BigCommerce and Gorgias wastes hours every week that could be spent on revenue-generating work

How We Help

Connecting BigCommerce (e-commerce) with Gorgias (customer support) is one of the most requested integrations among Australian Retail & E-commerce and Hospitality & Tourism businesses. This integration eliminates the manual transfer of contacts and invoices data, reducing errors and freeing up your team to focus on growth. On the technical side, BigCommerce uses a REST + Webhook API with OAuth authentication, and Gorgias authenticates via API key, which our team handles as part of the build.

Unified Customers Across Both Platforms

Customers in BigCommerce and customers in Gorgias stay perfectly aligned. Every update, whether it is a new phone number, email change, or company association, is reflected in both systems within seconds.

Unlock Gorgias Value

Gorgias stands out because deep Shopify integration shows order details, tracking info, and customer history directly in the support ticket without switching tabs. Integrating it with BigCommerce means your team gets this benefit with complete, accurate data flowing in automatically.

Scalable Without Extra Headcount

As your data volume grows, the integration scales with you. No need to hire additional admin staff to keep BigCommerce and Gorgias in sync, even as your business doubles.

Custom-Built for Your Workflow

Unlike generic connectors, we build integrations tailored to how your business actually uses BigCommerce and Gorgias. Custom field mappings, business rules, and error handling included.

BigCommerce to Gorgias Use Cases

Automated error handling and retry for BigCommerce/Gorgias sync

When a sync between BigCommerce and Gorgias fails due to a rate limit, network issue, or validation error, the integration retries automatically with exponential backoff. Your team is alerted only when intervention is genuinely needed.

Sync BigCommerce customers to Gorgias customers

When a customer is created or updated in BigCommerce, the corresponding customer record in Gorgias is automatically created or updated. Contact details, company associations, and custom fields are all mapped.

Scheduled reconciliation between BigCommerce and Gorgias

A daily or weekly reconciliation job compares records across both platforms, flags discrepancies, and generates a mismatch report. Catches sync gaps before they become accounting headaches.

Data Mapping

How data flows between BigCommerce and Gorgias

BigCommerce	→	Gorgias	Notes
BigCommerce Customers -> id	→	Gorgias Customers -> id	Unique identifier stored as cross-reference for record linking
BigCommerce Customers -> email	→	Gorgias Customers -> email	Primary matching key for identifying existing records across both platforms
BigCommerce Customers -> first_name	→	Gorgias Customers -> name	Contact identity fields synchronised to maintain consistency
BigCommerce Orders -> id	→	Gorgias Orders -> id	Unique identifier stored as cross-reference for record linking
BigCommerce Orders -> status	→	Gorgias Orders -> status	Status values mapped between each platform terminology
BigCommerce Orders -> items	→	Gorgias Orders -> lineItems	Transaction data validated against both platforms before write
BigCommerce Categories	→	Gorgias Tags	Tags and categorisation labels merged and deduplicated between systems.
BigCommerce Timestamps	→	Gorgias Audit Log	Created and modified timestamps preserved for sync conflict resolution and compliance
BigCommerce Record IDs	→	Gorgias External References	Cross-reference identifiers stored on both records for bidirectional lookups and deduplication
BigCommerce Owner/Assignee	→	Gorgias Owner/Assignee	Record ownership mapped between platforms using email address as the matching key

BigCommerce + Gorgias Integration FAQ

The most common data objects synced between BigCommerce and Gorgias include contacts, invoices, tags. We map each data type to its counterpart in the target system, including custom fields, metadata, and relationship data. The exact scope is tailored to your workflow during the discovery session.

Yes, we handle one-time historical data migrations alongside ongoing sync. We map your existing contacts, validate data quality, and run test migrations before the final cutover. Most migrations complete within 4-8 weeks depending on volume.

Most BigCommerce to Gorgias integrations are completed within 2 weeks. We start with a discovery session to understand your specific workflow, then build and test the integration. Complex setups with custom business logic may take up to 4-8 weeks.

Yes, every integration includes 3 months of post-launch support. We monitor sync health, troubleshoot issues, and make adjustments as your workflow evolves. Ongoing maintenance plans are available for businesses that want continuous optimisation.

Yes. We have built integrations for Retail & E-commerce businesses that rely on both BigCommerce and Gorgias. The integration is customised to your industry-specific workflows, data structures, and compliance requirements. Book Free Assessment to discuss your specific needs.

Our integrations include retry logic and error queuing. If Gorgias is temporarily down, changes are queued and replayed once the system recovers. You will receive alerts for any sync failures that need attention. No data is lost during outages.

Integration pricing depends on complexity, including the number of data objects synced (contacts, invoices, tags), sync direction, custom business rules, and volume. Most BigCommerce to Gorgias integrations fall within our standard integration tier. Book a free assessment to get a specific quote for your requirements.