Jira vs Smartsheet: Side-by-Side Feature & Pricing Comparison
Our Harvard-educated consultants have implemented both Jira and Smartsheet for Australian businesses. Here is what 12+ of experience has taught us about choosing between them.
Feature Comparison
Side-by-side feature ratings for Jira and Smartsheet.
| Feature | Jira | Smartsheet | Notes |
|---|---|---|---|
| Task management | For task management, both platforms deliver a similar experience — neither has a clear advantage. | ||
| Project views (board/list/timeline) | In terms of project views (board/list/timeline), Jira and Smartsheet perform at a similar level, which is common for mature platforms in this space. | ||
| Resource management | When it comes to resource management, Jira pulls clearly ahead of Smartsheet — a factor worth weighing if this capability is important to your team. | ||
| Time tracking | For time tracking, both platforms deliver a similar experience — neither has a clear advantage. | ||
| Collaboration tools | Both Jira and Smartsheet offer comparable collaboration tools capabilities. | ||
| Reporting and dashboards | For reporting and dashboards, both platforms deliver a similar experience — neither has a clear advantage. | ||
| Customisation and templates | For customisation and templates, both platforms deliver a similar experience — neither has a clear advantage. | ||
| Automations | Both Jira and Smartsheet offer comparable automations capabilities. | ||
| Third-party integrations | In terms of third-party integrations, Jira and Smartsheet perform at a similar level, which is common for mature platforms in this space. | ||
| Mobile experience | Both Jira and Smartsheet offer comparable mobile experience capabilities. | ||
| Ease of setup | For ease of setup, both platforms deliver a similar experience — neither has a clear advantage. | ||
| Value for money | For value for money, both platforms deliver a similar experience — neither has a clear advantage. |
Task management
Jira
Smartsheet
For task management, both platforms deliver a similar experience — neither has a clear advantage.
Project views (board/list/timeline)
Jira
Smartsheet
In terms of project views (board/list/timeline), Jira and Smartsheet perform at a similar level, which is common for mature platforms in this space.
Resource management
Jira
Smartsheet
When it comes to resource management, Jira pulls clearly ahead of Smartsheet — a factor worth weighing if this capability is important to your team.
Time tracking
Jira
Smartsheet
For time tracking, both platforms deliver a similar experience — neither has a clear advantage.
Collaboration tools
Jira
Smartsheet
Both Jira and Smartsheet offer comparable collaboration tools capabilities.
Reporting and dashboards
Jira
Smartsheet
For reporting and dashboards, both platforms deliver a similar experience — neither has a clear advantage.
Customisation and templates
Jira
Smartsheet
For customisation and templates, both platforms deliver a similar experience — neither has a clear advantage.
Automations
Jira
Smartsheet
Both Jira and Smartsheet offer comparable automations capabilities.
Third-party integrations
Jira
Smartsheet
In terms of third-party integrations, Jira and Smartsheet perform at a similar level, which is common for mature platforms in this space.
Mobile experience
Jira
Smartsheet
Both Jira and Smartsheet offer comparable mobile experience capabilities.
Ease of setup
Jira
Smartsheet
For ease of setup, both platforms deliver a similar experience — neither has a clear advantage.
Value for money
Jira
Smartsheet
For value for money, both platforms deliver a similar experience — neither has a clear advantage.
Pricing Comparison
General pricing information for each platform.
Jira
Free tier; paid from ~$8.15/user/month
Pricing is indicative only and subject to change. We recommend contacting the vendor for a tailored quote based on your Australian business needs.
Smartsheet
Contact vendor for pricing
These figures are estimates based on publicly available pricing. Actual costs depend on your usage, team size, and any negotiated rates.
Pros & Cons
An honest look at the strengths and limitations of each platform.
Jira
Pros
- Extensive integration ecosystem with 30+ connectors
- Regular platform updates and improvements
- Well-established platform with strong market presence
- Keeps distributed teams on track
- Improves visibility across projects
Cons
- Can become overwhelming with too many features
- May not suit every workflow without customisation
- Complex data model may require expert configuration
- Onboarding documentation could be more comprehensive
Smartsheet
Pros
- Real-time webhook support for instant data sync
- Rich data model covering sheets, rows, columns and more
- Popular across Manufacturing, Professional Services, Logistics
- Active user community and resources
- Extensive integration ecosystem with 30+ connectors
Cons
- Large ecosystem can make choosing the right integrations overwhelming
- May not suit every workflow without customisation
- Smaller market presence compared to category leaders
- Can become overwhelming with too many features
Best For
Which tool suits which use case.
Choose Jira if you need
- ✓ Task and project tracking
- ✓ Professional Services businesses
- ✓ Complex data models (issues, projects, sprints and more)
- ✓ Real-time data sync across platforms
- ✓ Teams needing extensive third-party integrations
Choose Smartsheet if you need
- ✓ Task and project tracking
- ✓ Complex data models (sheets, rows, columns and more)
- ✓ Manufacturing businesses
- ✓ Teams needing extensive third-party integrations
- ✓ Real-time data sync across platforms
Expert Verdict
Our Harvard-educated consultants' take on this comparison.
Clever Ops Recommendation
After comparing Jira and Smartsheet across dozens of implementations, we have found that the best choice always comes down to context. Your industry, team size, existing tools, and growth plans all play a role. Clever Ops provides vendor-neutral guidance — we do not earn commissions from either platform — so our recommendation is always based on what will work best for your business.
Migration Notes
What to know about switching between Jira and Smartsheet.
Migrating Between Jira and Smartsheet
Migrating between Jira and Smartsheet involves transferring boards and mapping custom fields. Clever Ops follows a structured migration process: discovery, data mapping, test migration, verification, and cutover. We typically complete migrations within 4-8 weeks. Historical data is preserved, and we run parallel systems during the transition to minimise risk. Post-migration, we provide 3 months of support to ensure everything runs smoothly.
Jira vs Smartsheet FAQ
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