Harvard-Educated Jira Experts | FT Fast 500

Software Development Connected Jira

Jira is the industry standard for software development project management, used by agile teams worldwide for issue tracking, sprint planning, and release management. Our Jira integrations connect your development workflow with business systems - CRM data informs prioritisation, customer tickets flow to development backlogs, and release information syncs to customer communication. Bridge the gap between development and business teams.

65K+

Customers

Agile

Native support

APIs

Extensive

Custom

Workflows

Automate Your Jira Integration View Integration Options

Why Integrate Jira with Your Business Systems?

Development Standard

Jira is where developers work. Our integrations bring business context to development without forcing developers to use business tools.

Custom Workflows

Jira's flexible workflow engine adapts to any process. Our integrations trigger workflow transitions and create issues based on business events.

Agile Visibility

Connect sprint progress with business stakeholders. Automated reports, release notifications, and roadmap sync keep everyone informed.

Systems We Connect with Jira

GitHub

GitLab

Bitbucket

Slack

Teams

Confluence

Salesforce

Zendesk

Jenkins

Plus 100+ more systems - if you use it, we can integrate it with Jira

How Jira Integration Works

Connect Your Systems

We securely connect Jira with your other business applications using official APIs and best practices.

Map Your Data

Configure how data flows between systems - which fields map where, what triggers sync, and business rules.

Automate Forever

Once configured, data flows automatically 24/7. Monitor with dashboards and alerts for complete peace of mind.

Data Flow Architecture

Here's how data flows between Jira and your connected systems:

┌─────────────────┐     ┌──────────────────┐     ┌─────────────────┐
│  Support Ticket │     │      Jira        │     │   Development   │
│  or CRM Request │────▶│    Backlog       │────▶│    CI/CD        │
└─────────────────┘     └──────────────────┘     └─────────────────┘
        │                        │                        │
        │                        ▼                        │
        │               ┌──────────────────┐              │
        │               │  Issue Workflow  │              │
        │               │  • To Do         │              │
        │               │  • In Progress   │              │
        │               │  • Done          │              │
        │               └──────────────────┘              │
        │                        │                        │
        ▼                        ▼                        ▼
   ┌─────────┐            ┌─────────────┐          ┌──────────┐
   │Customer │            │   Status    │          │ Release  │
   │ Request │            │   Updates   │          │ Deployed │
   └─────────┘            └─────────────┘          └──────────┘

Example: Support Ticket to Release Flow
════════════════════════════════════════
1. Customer reports bug via Zendesk ticket
2. Support escalates - creates Jira issue
3. Customer context links to Jira issue
4. Issue triaged and added to sprint
5. Developer assigns and starts work
6. PR created - links to Jira issue
7. CI runs tests - status updates in Jira
8. PR merged - issue transitions to Done
9. Release deployed - version tagged
10. Zendesk ticket auto-updated with fix info

Common Field Mappings

Source Field	Target Field	Notes
Zendesk.Ticket.subject	Jira.Issue.summary	Issue title
Zendesk.Ticket.description	Jira.Issue.description	Issue details
Zendesk.Ticket.priority	Jira.Issue.priority	Priority mapping
Zendesk.Ticket.id	Jira.Issue.customfield_zendesk	Cross-reference
Jira.Issue.status	Zendesk.Ticket.customfield_status	Dev status
Jira.Issue.fixVersion	Zendesk.Ticket.tags	Release version
GitHub.PR.url	Jira.Issue.customfield_pr	Pull request link
GitHub.Commit.message	Jira.Issue.comment	Commit activity
Salesforce.Opportunity.id	Jira.Issue.customfield_deal	Sales context
Jira.Issue.storyPoints	Analytics.Effort.estimate	Effort tracking

Example API Response

Sample data structure when syncing from Jira:

// Jira - Create Issue from Zendesk
POST https://your-domain.atlassian.net/rest/api/3/issue
Authorization: Basic {base64_credentials}
Content-Type: application/json

{
  "fields": {
    "project": {
      "key": "DEV"
    },
    "summary": "Bug: Login page not loading on Safari",
    "description": {
      "type": "doc",
      "version": 1,
      "content": [
        {
          "type": "paragraph",
          "content": [
            {
              "type": "text",
              "text": "Customer reported: The login page shows a blank screen on Safari 17.x\n\nZendesk Ticket: #12345\nCustomer: Acme Corp (Enterprise)\nReported: 2024-01-15\n\nSteps to reproduce:\n1. Open Safari 17.x\n2. Navigate to login page\n3. Page remains blank"
            }
          ]
        }
      ]
    },
    "issuetype": {
      "name": "Bug"
    },
    "priority": {
      "name": "High"
    },
    "labels": ["zendesk", "safari", "login"],
    "customfield_10001": "ZD-12345",
    "customfield_10002": "acme-corp"
  }
}

// Jira - Webhook for Issue Updated
POST /webhook/jira/issue-updated
Content-Type: application/json

{
  "webhookEvent": "jira:issue_updated",
  "issue": {
    "id": "10001",
    "key": "DEV-123",
    "fields": {
      "summary": "Bug: Login page not loading on Safari",
      "status": {
        "name": "Done",
        "statusCategory": {
          "key": "done"
        }
      },
      "resolution": {
        "name": "Fixed"
      },
      "fixVersions": [
        {
          "name": "2.3.1",
          "released": true,
          "releaseDate": "2024-01-20"
        }
      ],
      "customfield_10001": "ZD-12345"
    }
  },
  "changelog": {
    "items": [
      {
        "field": "status",
        "fromString": "In Progress",
        "toString": "Done"
      }
    ]
  }
}

AI & Custom Integration Examples

Beyond system-to-system connections, we build custom AI solutions and interfaces powered by Jira data.

Intelligent Triage

AI analyses incoming issues to suggest priority, component, and assignee based on content and historical patterns. Reduces manual triage effort and improves routing accuracy.