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Clever Ops - AI Business Automation Australia
Insightly vs Keap

Insightly vs Keap: Side-by-Side Feature & Pricing Comparison

Not sure which crm & sales platform suits your team? We compare Insightly and Keap across 50+ client engagements to give you an unbiased recommendation.

12
Features compared
50+
Clients advised
98%
Client retention
12+
Years experience

Feature Comparison

Side-by-side feature analysis for Insightly and Keap.

Contact management

Insightly

Built-in project management converts won opportunities into active projects with tasks and milestones, bridging the gap between sales and delivery

Keap

Built-in e-commerce features including checkout pages, order forms, and subscription management let small businesses sell directly from the CRM

Both platforms are strong here. Insightly emphasises this as a core strength, and Keap also invests heavily in contact management. Review each platform's approach to see which aligns with your team's workflow.

Pipeline management

Insightly

Built-in project management converts won opportunities into active projects with tasks and milestones, bridging the gap between sales and delivery

Keap

Built-in e-commerce features including checkout pages, order forms, and subscription management let small businesses sell directly from the CRM

Both platforms are strong here. Insightly emphasises this as a core strength, and Keap also invests heavily in pipeline management. Review each platform's approach to see which aligns with your team's workflow.

Email automation

Insightly

Email tracking with open and click notifications gives sales reps real-time insight into prospect engagement

Keap

Campaign Builder (formerly Infusionsoft) provides sophisticated marketing automation with visual workflow design, conditional branching, and lead scoring

Both platforms are strong here. Insightly emphasises this as a core strength, and Keap also invests heavily in email automation. Review each platform's approach to see which aligns with your team's workflow.

Reporting and analytics

Insightly

Insightly includes reporting and analytics capabilities. Feature depth varies by plan tier

Keap

Keap includes reporting and analytics capabilities. Feature depth varies by plan tier

For reporting and analytics, evaluate both platforms against your specific workflow requirements rather than feature lists alone. A free trial or vendor demo will clarify the differences.

Integration ecosystem

Insightly

Limitation: Third-party integration ecosystem is smaller than HubSpot or Salesforce, often requiring Zapier for connections that other CRMs handle natively

Keap

Keap connects with 51+ tools natively, offering one of the broadest integration ecosystems in its category

Both platforms have similar integration breadth (54 and 51 native connectors respectively). Either will connect to the major tools in a mid-market stack.

Mobile app

Insightly

Insightly connects with 54+ tools natively, offering one of the broadest integration ecosystems in its category

Keap

Keap connects with 51+ tools natively, offering one of the broadest integration ecosystems in its category

For mobile app, evaluate both platforms against your specific workflow requirements rather than feature lists alone. A free trial or vendor demo will clarify the differences.

Custom fields and objects

Insightly

Limitation: Customisation options, while available, require navigating a settings system that is less intuitive than competitors like Salesforce or Zoho

Keap

Keap manages contacts, deals, tasks, emails and 5 more object types

Both platforms cover the custom fields and objects basics. The edges - automations, reporting depth, mobile parity - are where their opinions show.

Workflow automation

Insightly

Insightly Marketing (AppConnect) provides visual workflow builder for automating lead nurturing alongside the CRM at no extra platform cost

Keap

Campaign Builder (formerly Infusionsoft) provides sophisticated marketing automation with visual workflow design, conditional branching, and lead scoring

Both platforms are strong here. Insightly emphasises this as a core strength, and Keap also invests heavily in workflow automation. Review each platform's approach to see which aligns with your team's workflow.

Team collaboration

Insightly

Limitation: The interface feels cluttered compared to modern CRMs like Pipedrive or Copper, which can slow down daily usage for sales teams

Keap

Keap includes team collaboration features. Multi-user capabilities vary by plan tier

If team collaboration is a daily-use area for your team, the onboarding curve and keyboard ergonomics matter more than feature counts - trial both with a real operator, not an evaluator.

Customer support features

Insightly

Insightly manages contacts, organisations, opportunities, projects and 4 more object types

Keap

Built-in e-commerce features including checkout pages, order forms, and subscription management let small businesses sell directly from the CRM

Keap highlights customer support features as a core strength. Insightly offers the capability but does not position it as a primary differentiator.

Ease of setup

Insightly

Insightly provides onboarding resources. Setup complexity depends on your configuration requirements

Keap

Limitation: Contact limits increase pricing sharply, with the base plan limited to 1,500 contacts before additional fees apply

Both Insightly and Keap address ease of setup. The right choice depends on whether you prioritise depth of functionality or breadth of your overall platform.

Value for money

Insightly

Plus from approximately $44/user/month, Professional from approximately $69/user/month, Enterprise from approximately $139/user/month (AUD). All plans billed annually. Free plan discontinued.

Keap

Keap Pro from approximately $299/month (1,500 contacts, 2 users), Keap Max from approximately $399/month (2,500 contacts, 3 users) (AUD). Additional users and contacts incur extra fees. Annual billing discounts available.

Pricing models differ significantly. Compare the total cost of ownership including add-ons and per-user fees, not just the headline price.

Pricing Comparison

General pricing information for each platform.

Insightly

Plus from approximately $44/user/month, Professional from approximately $69/user/month, Enterprise from approximately $139/user/month (AUD). All plans billed annually. Free plan discontinued.

Pricing may vary based on team size, features, and region. Contact the vendor for the latest Australian pricing.

Keap

Keap Pro from approximately $299/month (1,500 contacts, 2 users), Keap Max from approximately $399/month (2,500 contacts, 3 users) (AUD). Additional users and contacts incur extra fees. Annual billing discounts available.

These figures are estimates based on publicly available pricing. Actual costs depend on your usage, team size, and any negotiated rates.

Pros & Cons

An honest look at the strengths and limitations of each platform.

Insightly

Pros

  • Built-in project management converts won opportunities into active projects with tasks and milestones, bridging the gap between sales and delivery
  • Relationship linking maps connections between contacts, organisations, and opportunities, showing how deals relate to each other
  • Email tracking with open and click notifications gives sales reps real-time insight into prospect engagement
  • Products, price books, and quotes are included natively, so service businesses can generate proposals directly from the CRM
  • Insightly Marketing (AppConnect) provides visual workflow builder for automating lead nurturing alongside the CRM at no extra platform cost

Cons

  • The interface feels cluttered compared to modern CRMs like Pipedrive or Copper, which can slow down daily usage for sales teams
  • Two-user minimum on paid plans and relatively high per-user pricing means it is not cost-effective for solo operators
  • Customisation options, while available, require navigating a settings system that is less intuitive than competitors like Salesforce or Zoho
  • Third-party integration ecosystem is smaller than HubSpot or Salesforce, often requiring Zapier for connections that other CRMs handle natively

Keap

Pros

  • Built-in e-commerce features including checkout pages, order forms, and subscription management let small businesses sell directly from the CRM
  • Campaign Builder (formerly Infusionsoft) provides sophisticated marketing automation with visual workflow design, conditional branching, and lead scoring
  • Appointments scheduling is built in with configurable availability, automated reminders, and calendar sync, removing the need for a separate tool
  • Landing page builder with A/B testing creates lead capture pages without requiring a separate platform like Unbounce or Leadpages
  • Text message marketing and automation alongside email gives businesses multi-channel outreach from a single platform

Cons

  • Pricing is premium for a small business tool, starting at approximately $299/month (AUD), which is hard to justify for early-stage businesses
  • The legacy Infusionsoft campaign builder, while powerful, has a steep learning curve that can take weeks to master effectively
  • Contact limits increase pricing sharply, with the base plan limited to 1,500 contacts before additional fees apply
  • The platform has undergone significant rebranding and restructuring (from Infusionsoft to Keap), which has caused confusion about which features exist on which plans

Best For

Which tool suits which use case.

Choose Insightly if you need

  • Teams needing extensive third-party integrations
  • Professional Services businesses
  • Managing customer relationships
  • Complex data models (contacts, organisations, opportunities and more)
  • Manufacturing organisations

Choose Keap if you need

  • Professional Services businesses
  • Sales pipeline tracking
  • Teams needing extensive third-party integrations
  • Education organisations
  • Marketing automation

Expert Verdict

Our Harvard-educated consultants' take on this comparison.

Clever Ops Recommendation

Choose Insightly if professional services firms that need CRM and project management together, particularly consultancies and agencies that want to track client relationships through from lead to project delivery. Choose Keap if established small businesses that need CRM, marketing automation, and e-commerce payment collection in a single platform, particularly coaches, consultants, and online course creators. Avoid Insightly if businesses that want a modern, streamlined CRM interface, solo operators looking for affordable options, or teams that need an extensive third-party app marketplace. Avoid Keap if businesses on tight budgets where the monthly cost is disproportionate to revenue, or teams that only need basic CRM without built-in payment processing and marketing automation. If you are still weighing the trade-offs, Clever Ops offers a free assessment where our Harvard-educated consultants map your requirements to the right platform.

Migration Notes

What to know about switching between Insightly and Keap.

Migrating Between Insightly and Keap

A successful migration from Insightly to Keap (or vice versa) is not just about data - it is about your team. Clever Ops handles the technical migration of contacts, tasks, emails and custom fields, but we also provide hands-on training so your team is confident on the new platform from day one. The full process, including training, typically takes 4-8 weeks.

Insightly vs Keap FAQ

Yes. Both platforms share 3 common data object types (including contacts, tasks, emails), which simplifies field mapping. Clever Ops runs a structured migration process: discovery, data mapping, test migration, verification, and cutover. Most migrations complete within 4-8 weeks, with 3 months of post-migration support included.

Both Insightly and Keap serve Education businesses. Insightly is also popular with Professional Services organisations, while Keap is widely used in Professional Services. Clever Ops can advise based on what we have seen work for businesses like yours.

Yes. Insightly provides a REST API and Keap provides a REST API, so we can build reliable integrations between them. Common sync patterns include contacts, tasks, emails. Our integrations include error handling, retry logic, and monitoring. Clients typically save 8+ hours/week once the integration is live.

Insightly strengths: Built-in project management converts won opportunities into active projects with tasks and milestones, bridging the gap between sales and delivery. Relationship linking maps connections between contacts, organisations, and opportunities, showing how deals relate to each other. Keap strengths: Built-in e-commerce features including checkout pages, order forms, and subscription management let small businesses sell directly from the CRM. Campaign Builder (formerly Infusionsoft) provides sophisticated marketing automation with visual workflow design, conditional branching, and lead scoring. The features that matter most depend on your team's daily workflows and growth plans. Clever Ops can help you map your requirements to the right platform.

ROI depends on three factors: how well the platform is configured, how thoroughly your team adopts it, and how tightly it integrates with your other tools. Insightly delivers value through Built-in project management converts won opportunities into active projects with tasks and milestones, bridging the gap between sales and delivery. Keap delivers value through Built-in e-commerce features including checkout pages, order forms, and subscription management let small businesses sell directly from the CRM. A poorly set-up tool delivers less value than a well-implemented one, regardless of platform. Clever Ops focuses on maximising your return through proper implementation and ongoing optimisation.

We audit your current workflows, team size, budget, and growth plans, then recommend the platform that fits. Our advice is vendor-neutral: we do not earn commissions from Insightly, Keap, or any vendor. Our Harvard-educated consultants have helped 50+ businesses make informed technology decisions over 12+. Book a free assessment to get started.

Insightly: Plus from approximately $44/user/month, Professional from approximately $69/user/month, Enterprise from approximately $139/user/month (AUD). All plans billed annually. Free plan discontinued.. Keap: Keap Pro from approximately $299/month (1,500 contacts, 2 users), Keap Max from approximately $399/month (2,500 contacts, 3 users) (AUD). Additional users and contacts incur extra fees. Annual billing discounts available.. When comparing costs, factor in per-user charges, add-on modules, and implementation costs, not just the headline price. Clever Ops can model the total cost of ownership for your team size during a free assessment.

Full onboarding for either Insightly or Keap, including configuration, data import, and team training, typically takes 4-8 weeks with Clever Ops support. Self-service onboarding can take longer and often results in suboptimal configurations that limit the platform's value.

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