Close + Front

Connect Close to Front - Automate Your Workflow

Australian Professional Services businesses rely on both Close and Front. Our custom one-way integration keeps them in sync, saving your team 8+ hours/week and eliminating data entry errors.

8+ hours/week

Saved weekly

3 months

Post-launch support

12+

Years experience

One-way

Sync direction

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Why Connect Close to Front?

No single source of truth when contacts live in two disconnected tools, so staff second-guess which system has the correct information

New team members take longer to onboard because they must learn manual workarounds to keep Close and Front aligned

Close limitations compound the integration challenge: smaller integration ecosystem than major CRMs means some connections require Zapier rather than native integrations

Leads in Close and contacts in Front drift out of sync, leading to outdated details on invoices, emails, and reports

Transaction data in Close requires manual verification against Front, increasing audit risk

Reporting across Close and Front requires painful manual exports and spreadsheet merges

Client engagement details in Close and time-tracking data in Front do not align, making billing inaccurate

Manually copying data between Close and Front wastes hours every week that could be spent on revenue-generating work

How We Help

Australian mid-market businesses lose hours every week copying contacts and emails between Close and Front. Clever Ops builds a custom integration that automates this entire workflow, so your team can redirect that time to higher-value tasks. On the technical side, Close uses a REST + Webhook API with API key authentication, and Front authenticates via bearer, which our team handles as part of the build.

Amplify Close Strengths

Close excels because built-in VoIP calling with call recording, voicemail, and power dialer means sales reps never leave the CRM to make or log calls. Connecting it to Front ensures that advantage flows through your entire workflow rather than staying siloed in one tool.

Built-In Error Handling and Alerts

Our integrations include automatic retries, error queuing, and real-time notifications. If something fails between Close and Front, your team knows immediately and the system self-recovers where possible.

Real-Time Visibility Across Teams

When a record updates in Close, every team member working in Front sees the change instantly. No lag, no stale dashboards, no conflicting reports.

Unified Leads Across Both Platforms

Leads in Close and contacts in Front stay perfectly aligned. Every update, whether it is a new phone number, email change, or company association, is reflected in both systems within seconds.

Close to Front Use Cases

Sync Close leads to Front contacts

When a lead is created or updated in Close, the corresponding contact record in Front is automatically created or updated. Contact details, company associations, and custom fields are all mapped.

Automated error handling and retry for Close/Front sync

When a sync between Close and Front fails due to a rate limit, network issue, or validation error, the integration retries automatically with exponential backoff. Your team is alerted only when intervention is genuinely needed.

Data Mapping

How data flows between Close and Front

Close	→	Front	Notes
Close Leads -> id	→	Front Contacts -> id	Unique identifier stored as cross-reference for record linking
Close Leads -> name	→	Front Contacts -> name	Contact identity fields synchronised to maintain consistency
Close Emails	→	Front Conversations	Email activity and conversation history linked to the correct contact records in both systems.
Close Timestamps	→	Front Audit Log	Created and modified timestamps preserved for sync conflict resolution and compliance
Close Record IDs	→	Front External References	Cross-reference identifiers stored on both records for bidirectional lookups and deduplication
Close Owner/Assignee	→	Front Owner/Assignee	Record ownership mapped between platforms using email address as the matching key
Close Leads	→	Front Custom Fields	Leads data from Close stored in Front custom fields for reference
Close Opportunities	→	Front Custom Fields	Opportunities data from Close stored in Front custom fields for reference
Close Activities	→	Front Custom Fields	Activities data from Close stored in Front custom fields for reference
Close Contacts	→	Front Contacts	Contacts records synchronised when created or updated in either platform

Close + Front Integration FAQ

Yes. We have built integrations for Professional Services businesses that rely on both Close and Front. The integration is customised to your industry-specific workflows, data structures, and compliance requirements. Book Free Assessment to discuss your specific needs.

Yes. All data is transferred over encrypted connections (TLS/SSL). We follow least-privilege API access, never store credentials in plain text, and log all sync activity for audit purposes. For Australian businesses with compliance requirements, we can implement additional safeguards.

The most common data objects synced between Close and Front include contacts, emails. We map each data type to its counterpart in the target system, including custom fields, metadata, and relationship data. The exact scope is tailored to your workflow during the discovery session.

By default, we configure Close to Front as a one-way sync, but bi-directional sync is possible if your workflow requires it. We will assess the best approach during the discovery session.

We map crm & sales data like leads and contacts from Close to the corresponding communication structures in Front. Our team handles data transformation, validation, and conflict resolution between the two system types.

Absolutely. Custom field mapping is a core part of every integration we build. Whether it is custom properties in Close or user-defined fields in Front, we map them precisely to your requirements. We can also transform data formats, apply business rules, and handle conditional mappings.

Yes. We routinely build conditional logic, field transformations, data enrichment, and approval workflows into integrations. For example, only sync contacts that meet certain criteria, or transform data formats before writing to Front. Your business rules drive the integration design.