Cliniko + Timely

Sync Your Industry Tools Tools - Connect Cliniko to Timely

From patients to appointments, our custom Cliniko to Timely integration maps your data precisely. Harvard-educated experts handle the build so your team stays focused on growth.

8+ hours/week

Saved weekly

Cliniko fields

2 weeks

Setup time

One-way

Sync direction

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Why Connect Cliniko to Timely?

Manually copying data between Cliniko and Timely wastes hours every week that could be spent on revenue-generating work

Bookings made in Cliniko are not visible in Timely, creating scheduling conflicts and double-bookings

No single source of truth when contacts live in two disconnected tools, so staff second-guess which system has the correct information

Online orders in Cliniko and in-store inventory in Timely are never in sync, frustrating customers

New team members take longer to onboard because they must learn manual workarounds to keep Cliniko and Timely aligned

Cliniko limitations compound the integration challenge: marketing and patient recall features are limited, often requiring integration with Mailchimp or similar for targeted campaigns

How We Help

Connecting Cliniko (industry tools) with Timely (industry tools) is one of the most requested integrations among Australian Healthcare & Allied Health and Retail & E-commerce businesses. This integration eliminates the manual transfer of contacts and invoices data, reducing errors and freeing up your team to focus on growth. On the technical side, Cliniko uses a REST API with API key authentication, and Timely authenticates via API key, which our team handles as part of the build.

Unified Patients Across Both Platforms

Patients in Cliniko and clients in Timely stay perfectly aligned. Every update, whether it is a new phone number, email change, or company association, is reflected in both systems within seconds.

Scalable Without Extra Headcount

As your data volume grows, the integration scales with you. No need to hire additional admin staff to keep Cliniko and Timely in sync, even as your business doubles.

Amplify Cliniko Strengths

Cliniko excels because purpose-built for allied health with patient records, treatment notes, telehealth, and Medicare/DVA claiming built into the workflow. Connecting it to Timely ensures that advantage flows through your entire workflow rather than staying siloed in one tool.

Custom-Built for Your Workflow

Unlike generic connectors, we build integrations tailored to how your business actually uses Cliniko and Timely. Custom field mappings, business rules, and error handling included.

Cliniko to Timely Use Cases

Synchronise products catalogue between Cliniko and Timely

Product data, pricing, and stock levels stay consistent across both platforms. When a product is added, updated, or discontinued in Cliniko, Timely reflects the change within seconds.

Scheduled reconciliation between Cliniko and Timely

A daily or weekly reconciliation job compares records across both platforms, flags discrepancies, and generates a mismatch report. Catches sync gaps before they become accounting headaches.

Sync Cliniko patients to Timely clients

When a patient is created or updated in Cliniko, the corresponding client record in Timely is automatically created or updated. Contact details, company associations, and custom fields are all mapped.

Automated error handling and retry for Cliniko/Timely sync

When a sync between Cliniko and Timely fails due to a rate limit, network issue, or validation error, the integration retries automatically with exponential backoff. Your team is alerted only when intervention is genuinely needed.

Data Mapping

How data flows between Cliniko and Timely

Cliniko	→	Timely	Notes
Cliniko Patients -> id	→	Timely Clients -> id	Unique identifier stored as cross-reference for record linking
Cliniko Patients -> first_name	→	Timely Clients -> firstName	Contact identity fields synchronised to maintain consistency
Cliniko Patients -> last_name	→	Timely Clients -> lastName	Contact identity fields synchronised to maintain consistency
Cliniko Patients -> email	→	Timely Clients -> email	Primary matching key for identifying existing records across both platforms
Cliniko Invoices -> id	→	Timely Payments -> id	Unique identifier stored as cross-reference for record linking
Cliniko Invoices -> status	→	Timely Payments -> status	Status values mapped between each platform terminology
Cliniko Invoices -> date	→	Timely Payments -> date	Date fields converted with timezone handling for Australian Eastern Time
Cliniko Products -> id	→	Timely Products -> id	Unique identifier stored as cross-reference for record linking
Cliniko Products -> name	→	Timely Products -> name	Contact identity fields synchronised to maintain consistency
Cliniko Appointments	→	Timely Appointments	Booking and scheduling data synchronised to prevent double-bookings and ensure calendar accuracy.

Cliniko + Timely Integration FAQ

Yes, we handle one-time historical data migrations alongside ongoing sync. We map your existing contacts, validate data quality, and run test migrations before the final cutover. Most migrations complete within 4-8 weeks depending on volume.

Yes. We routinely build conditional logic, field transformations, data enrichment, and approval workflows into integrations. For example, only sync contacts that meet certain criteria, or transform data formats before writing to Timely. Your business rules drive the integration design.

The most common data objects synced between Cliniko and Timely include contacts, invoices, products. We map each data type to its counterpart in the target system, including custom fields, metadata, and relationship data. The exact scope is tailored to your workflow during the discovery session.

By default, we configure Cliniko to Timely as a one-way sync, but bi-directional sync is possible if your workflow requires it. We will assess the best approach during the discovery session.

Integration pricing depends on complexity, including the number of data objects synced (contacts, invoices, products), sync direction, custom business rules, and volume. Most Cliniko to Timely integrations fall within our standard integration tier. Book a free assessment to get a specific quote for your requirements.

Yes. All data is transferred over encrypted connections (TLS/SSL). We follow least-privilege API access, never store credentials in plain text, and log all sync activity for audit purposes. For Australian businesses with compliance requirements, we can implement additional safeguards.

Yes, every integration includes 3 months of post-launch support. We monitor sync health, troubleshoot issues, and make adjustments as your workflow evolves. Ongoing maintenance plans are available for businesses that want continuous optimisation.