Business Process Automation
BPA
Using technology to automate repeatable business processes, reducing manual effort and increasing consistency. Broader than RPA, encompassing workflow systems and integrations.
In-Depth Explanation
Business Process Automation (BPA) uses technology to execute recurring tasks or processes where manual effort can be replaced. It's broader than RPA, encompassing workflow systems, integrations, and business rules engines.
BPA components:
- Workflow automation: Sequencing tasks and approvals
- Document automation: Generating and routing documents
- Integration: Connecting systems automatically
- Business rules: Encoding decision logic
- Notifications: Automated alerts and escalations
Common BPA implementations:
- Purchase order approvals
- Employee onboarding
- Contract management
- Expense reporting
- Customer onboarding
- Support ticket routing
BPA benefits:
- Consistency: Same process every time
- Speed: Faster than manual execution
- Visibility: Track status and metrics
- Compliance: Documented, auditable processes
- Scalability: Handle growth without proportional headcount
Business Context
BPA is foundational to operational efficiency. Most businesses have dozens of processes that could benefit from automation, often starting with approvals and onboarding.
How Clever Ops Uses This
We implement business process automation for Australian organisations, focusing on high-impact processes that improve customer experience and operational efficiency.
Example Use Case
"Automating employee onboarding: HR submits request → automatic account creation → equipment order → training assignment → manager notifications - all without manual handoffs."