Business Process Management (BPM)
A discipline for designing, executing, monitoring, and improving business processes to achieve organisational goals.
In-Depth Explanation
Business Process Management (BPM) is a discipline combining technology and management practices to design, model, execute, monitor, and optimise business processes. It provides the foundation for effective automation.
BPM lifecycle:
- Design: Model and document processes
- Model: Create executable workflows
- Execute: Run processes (manual or automated)
- Monitor: Track performance metrics
- Optimise: Improve based on data
BPM components:
- Process modeling tools (BPMN)
- Workflow engines
- Business rules engines
- Process monitoring/analytics
- Case management
- Integration capabilities
BPM vs automation:
- BPM: Manages how work flows
- RPA: Executes specific tasks
- BPM + RPA: Orchestrated automation
Business Context
BPM provides the foundation for effective automation. Understanding and managing processes before automating them prevents automating inefficiency.
How Clever Ops Uses This
We help Australian businesses establish BPM practices as the foundation for automation, ensuring processes are understood and optimised before being automated.
Example Use Case
"Implementing BPM to standardise and monitor the employee onboarding process, then selectively automating steps like system provisioning and document generation."