Gorgias + Make

Connect Gorgias to Make in 2 weeks - No Disruption

Save 8+ hours/week by automating the data flow between Gorgias and Make. Our Harvard-educated consultants design integrations that pay for themselves within weeks.

8+ hours/week

Saved weekly

2 weeks

Setup time

12+

Years experience

One-way

Sync direction

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Why Connect Gorgias to Make?

Gorgias limitations compound the integration challenge: phone and voice support capabilities are basic compared to Zendesk and Freshdesk, requiring integrations for a full omnichannel experience

Reporting across Gorgias and Make requires painful manual exports and spreadsheet merges

Online orders in Gorgias and in-store inventory in Make are never in sync, frustrating customers

New team members take longer to onboard because they must learn manual workarounds to keep Gorgias and Make aligned

No single source of truth when tickets live in two disconnected tools, so staff second-guess which system has the correct information

Guest booking data in Gorgias and operations scheduling in Make require manual coordination

Manually copying data between Gorgias and Make wastes hours every week that could be spent on revenue-generating work

How We Help

Based in Gippsland, Victoria, Clever Ops understands the tools Australian Retail & E-commerce and Hospitality & Tourism businesses depend on. We connect Gorgias to Make with purpose-built integrations that handle tickets and customers sync reliably at scale. On the technical side, Gorgias uses a REST + Webhook API with API key authentication, which our team handles as part of the build.

Unlock Make Value

Make stands out because visual scenario builder with a node-based interface is more intuitive for complex multi-step workflows than Zapier linear approach. Integrating it with Gorgias means your team gets this benefit with complete, accurate data flowing in automatically.

Amplify Gorgias Strengths

Gorgias excels because deep Shopify integration shows order details, tracking info, and customer history directly in the support ticket without switching tabs. Connecting it to Make ensures that advantage flows through your entire workflow rather than staying siloed in one tool.

Custom-Built for Your Workflow

Unlike generic connectors, we build integrations tailored to how your business actually uses Gorgias and Make. Custom field mappings, business rules, and error handling included.

Scalable Without Extra Headcount

As your data volume grows, the integration scales with you. No need to hire additional admin staff to keep Gorgias and Make in sync, even as your business doubles.

Gorgias to Make Use Cases

Automated error handling and retry for Gorgias/Make sync

When a sync between Gorgias and Make fails due to a rate limit, network issue, or validation error, the integration retries automatically with exponential backoff. Your team is alerted only when intervention is genuinely needed.

Data Mapping

How data flows between Gorgias and Make

Gorgias	→	Make	Notes
Gorgias Owner/Assignee	→	Make Owner/Assignee	Record ownership mapped between platforms using email address as the matching key
Gorgias Timestamps	→	Make Audit Log	Created and modified timestamps preserved for sync conflict resolution and compliance
Gorgias Record IDs	→	Make External References	Cross-reference identifiers stored on both records for bidirectional lookups and deduplication
Gorgias Customers	→	Make Custom Fields	Customers data from Gorgias stored in Make custom fields for reference
Gorgias Macros	→	Make Custom Fields	Macros data from Gorgias stored in Make custom fields for reference
Gorgias Tickets	→	Make Custom Fields	Tickets data from Gorgias stored in Make custom fields for reference
Gorgias Orders	→	Make Custom Fields	Orders data from Gorgias stored in Make custom fields for reference
Gorgias Rules	→	Make Custom Fields	Rules data from Gorgias stored in Make custom fields for reference

Gorgias + Make Integration FAQ

Yes. Gorgias supports webhooks for instant event notifications, and Make also provides webhook support for bidirectional triggers. Changes in Gorgias are reflected in Make within seconds. For high-volume scenarios, we implement queuing to handle peak loads without data loss.

Our integrations include comprehensive error handling: automatic retries for transient failures (respecting API rate limits), error queuing for system outages, data validation before writes, and real-time alerts for issues that need human attention. We also provide a dashboard where you can monitor sync health and review error logs.

Absolutely. We design integrations with growth in mind, whether you are syncing 100 records or 100,000. Our architecture handles rate limiting, pagination, and queuing to ensure reliable performance at any scale.

Our integrations include retry logic and error queuing. If Make is temporarily down, changes are queued and replayed once the system recovers. You will receive alerts for any sync failures that need attention. No data is lost during outages.

Most Gorgias to Make integrations are completed within 2 weeks. We start with a discovery session to understand your specific workflow, then build and test the integration. Complex setups with custom business logic may take up to 4-8 weeks.

Yes, we handle one-time historical data migrations alongside ongoing sync. We map your existing tickets, validate data quality, and run test migrations before the final cutover. Most migrations complete within 4-8 weeks depending on volume.

Yes, every integration includes 3 months of post-launch support. We monitor sync health, troubleshoot issues, and make adjustments as your workflow evolves. Ongoing maintenance plans are available for businesses that want continuous optimisation.