Cliniko + Employment Hero

Cliniko to Employment Hero Integration for mid-market Australian businesses

With 12+ of integration experience and 98% client retention, Clever Ops builds Cliniko to Employment Hero integrations that mid-market Australian businesses can depend on.

8+ hours/week

Saved weekly

3 months

Post-launch support

12+

Years experience

One-way

Sync direction

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Why Connect Cliniko to Employment Hero?

Manually copying data between Cliniko and Employment Hero wastes hours every week that could be spent on revenue-generating work

No single source of truth when patients live in two disconnected tools, so staff second-guess which system has the correct information

Patient appointment data in Cliniko and billing records in Employment Hero require double entry, risking compliance issues

Reporting across Cliniko and Employment Hero requires painful manual exports and spreadsheet merges

Cliniko limitations compound the integration challenge: marketing and patient recall features are limited, often requiring integration with Mailchimp or similar for targeted campaigns

Employment Hero adds complexity: the platform has grown rapidly through acquisition and feature addition, which sometimes shows in inconsistent UX between modules

New team members take longer to onboard because they must learn manual workarounds to keep Cliniko and Employment Hero aligned

Online orders in Cliniko and in-store inventory in Employment Hero are never in sync, frustrating customers

How We Help

With 12+ helping mid-market Australian businesses, we have built dozens of integrations between industry tools and accounting & finance platforms. Connecting Cliniko to Employment Hero is a proven workflow we deploy in 2 weeks. On the technical side, Cliniko uses a REST API with API key authentication, and Employment Hero authenticates via OAuth, which our team handles as part of the build.

Real-Time Visibility Across Teams

When a record updates in Cliniko, every team member working in Employment Hero sees the change instantly. No lag, no stale dashboards, no conflicting reports.

Eliminate Manual Data Entry

Stop copying data between Cliniko and Employment Hero by hand. Our integration syncs data automatically, saving your team 8+ hours/week.

Custom-Built for Your Workflow

Unlike generic connectors, we build integrations tailored to how your business actually uses Cliniko and Employment Hero. Custom field mappings, business rules, and error handling included.

Amplify Cliniko Strengths

Cliniko excels because purpose-built for allied health with patient records, treatment notes, telehealth, and Medicare/DVA claiming built into the workflow. Connecting it to Employment Hero ensures that advantage flows through your entire workflow rather than staying siloed in one tool.

Cliniko to Employment Hero Use Cases

Automated error handling and retry for Cliniko/Employment Hero sync

When a sync between Cliniko and Employment Hero fails due to a rate limit, network issue, or validation error, the integration retries automatically with exponential backoff. Your team is alerted only when intervention is genuinely needed.

Data Mapping

How data flows between Cliniko and Employment Hero

Cliniko	→	Employment Hero	Notes
Cliniko Record IDs	→	Employment Hero External References	Cross-reference identifiers stored on both records for bidirectional lookups and deduplication
Cliniko Owner/Assignee	→	Employment Hero Owner/Assignee	Record ownership mapped between platforms using email address as the matching key
Cliniko Timestamps	→	Employment Hero Audit Log	Created and modified timestamps preserved for sync conflict resolution and compliance
Cliniko Appointments	→	Employment Hero Custom Fields	Appointments data from Cliniko stored in Employment Hero custom fields for reference
Cliniko Invoices	→	Employment Hero Custom Fields	Invoices data from Cliniko stored in Employment Hero custom fields for reference
Cliniko Treatments	→	Employment Hero Custom Fields	Treatments data from Cliniko stored in Employment Hero custom fields for reference
Cliniko Patients	→	Employment Hero Custom Fields	Patients data from Cliniko stored in Employment Hero custom fields for reference
Cliniko Practitioners	→	Employment Hero Custom Fields	Practitioners data from Cliniko stored in Employment Hero custom fields for reference

Cliniko + Employment Hero Integration FAQ

Yes. Clever Ops has helped Retail & E-commerce businesses connect Cliniko to Employment Hero as part of their automation strategy. Each industry has unique data flows and compliance needs, and we tailor the integration accordingly. Based in Gippsland, Victoria, we understand the Australian market deeply.

We map industry tools data like patients and appointments from Cliniko to the corresponding accounting & finance structures in Employment Hero. Our team handles data transformation, validation, and conflict resolution between the two system types.

Yes. Cliniko supports webhooks for instant event notifications, and Employment Hero also provides webhook support for bidirectional triggers. Changes in Cliniko are reflected in Employment Hero within seconds. For high-volume scenarios, we implement queuing to handle peak loads without data loss.

By default, we configure Cliniko to Employment Hero as a one-way sync, but bi-directional sync is possible if your workflow requires it. We will assess the best approach during the discovery session.

Absolutely. Custom field mapping is a core part of every integration we build. Whether it is custom properties in Cliniko or user-defined fields in Employment Hero, we map them precisely to your requirements. We can also transform data formats, apply business rules, and handle conditional mappings.

Yes, every integration includes 3 months of post-launch support. We monitor sync health, troubleshoot issues, and make adjustments as your workflow evolves. Ongoing maintenance plans are available for businesses that want continuous optimisation.

We follow a structured testing process: unit tests for individual data mappings, end-to-end tests with sample data, and a staging period where we run the integration in parallel with your existing process. You review and approve the results before we switch to live. This approach minimises risk and ensures accuracy.