Acuity Scheduling + Deputy

Connect Acuity Scheduling to Deputy: Custom Integration for 2026

Australian Healthcare & Allied Health businesses rely on both Acuity Scheduling and Deputy. Our custom one-way integration keeps them in sync, saving your team 8+ hours/week and eliminating data entry errors.

8+ hours/week

Saved weekly

98%

Client retention

Acuity Scheduling fields

One-way

Sync direction

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Why Connect Acuity Scheduling to Deputy?

No single source of truth when appointments live in two disconnected tools, so staff second-guess which system has the correct information

Deputy adds complexity: integration with accounting platforms like Xero and MYOB works well, but real-time sync can occasionally lag behind by several hours

Bookings made in Acuity Scheduling are not visible in Deputy, creating scheduling conflicts and double-bookings

Client engagement details in Acuity Scheduling and time-tracking data in Deputy do not align, making billing inaccurate

Patient appointment data in Acuity Scheduling and billing records in Deputy require double entry, risking compliance issues

Manually copying data between Acuity Scheduling and Deputy wastes hours every week that could be spent on revenue-generating work

New team members take longer to onboard because they must learn manual workarounds to keep Acuity Scheduling and Deputy aligned

How We Help

Every week without this integration costs your Healthcare & Allied Health and Professional Services business 8+ hours/week in manual data handling between Acuity Scheduling and Deputy. Our Harvard-educated consultants build a sync that eliminates that waste permanently. On the technical side, Acuity Scheduling uses a REST API with API key authentication, and Deputy authenticates via OAuth, which our team handles as part of the build.

Amplify Acuity Scheduling Strengths

Acuity Scheduling excels because highly customisable intake forms with conditional logic, file uploads, and custom fields gather exactly the information needed before appointments. Connecting it to Deputy ensures that advantage flows through your entire workflow rather than staying siloed in one tool.

Scalable Without Extra Headcount

As your data volume grows, the integration scales with you. No need to hire additional admin staff to keep Acuity Scheduling and Deputy in sync, even as your business doubles.

Compliance-Ready Data Sync

Patient and appointment data flowing between Acuity Scheduling and Deputy is handled with privacy-first design, supporting your compliance obligations.

Built-In Error Handling and Alerts

Our integrations include automatic retries, error queuing, and real-time notifications. If something fails between Acuity Scheduling and Deputy, your team knows immediately and the system self-recovers where possible.

Acuity Scheduling to Deputy Use Cases

Sync appointments from Acuity Scheduling to Deputy

When a appointment is booked, rescheduled, or cancelled in Acuity Scheduling, the corresponding record in Deputy updates instantly. Prevents double-bookings and keeps all teams informed of schedule changes.

Automated error handling and retry for Acuity Scheduling/Deputy sync

When a sync between Acuity Scheduling and Deputy fails due to a rate limit, network issue, or validation error, the integration retries automatically with exponential backoff. Your team is alerted only when intervention is genuinely needed.

Data Mapping

How data flows between Acuity Scheduling and Deputy

Acuity Scheduling	→	Deputy	Notes
Acuity Scheduling Appointments	→	Deputy Schedules	Booking and scheduling data synchronised to prevent double-bookings and ensure calendar accuracy.
Acuity Scheduling Owner/Assignee	→	Deputy Owner/Assignee	Record ownership mapped between platforms using email address as the matching key
Acuity Scheduling Record IDs	→	Deputy External References	Cross-reference identifiers stored on both records for bidirectional lookups and deduplication
Acuity Scheduling Timestamps	→	Deputy Audit Log	Created and modified timestamps preserved for sync conflict resolution and compliance
Acuity Scheduling Forms	→	Deputy Custom Fields	Forms data from Acuity Scheduling stored in Deputy custom fields for reference
Acuity Scheduling Calendars	→	Deputy Custom Fields	Calendars data from Acuity Scheduling stored in Deputy custom fields for reference
Acuity Scheduling Clients	→	Deputy Custom Fields	Clients data from Acuity Scheduling stored in Deputy custom fields for reference
Acuity Scheduling Availability	→	Deputy Custom Fields	Availability data from Acuity Scheduling stored in Deputy custom fields for reference

Acuity Scheduling + Deputy Integration FAQ

The most common data objects synced between Acuity Scheduling and Deputy include appointments. We map each data type to its counterpart in the target system, including custom fields, metadata, and relationship data. The exact scope is tailored to your workflow during the discovery session.

Yes, we handle one-time historical data migrations alongside ongoing sync. We map your existing appointments, validate data quality, and run test migrations before the final cutover. Most migrations complete within 4-8 weeks depending on volume.

Most Acuity Scheduling to Deputy integrations are completed within 2 weeks. We start with a discovery session to understand your specific workflow, then build and test the integration. Complex setups with custom business logic may take up to 4-8 weeks.

We use a combination of direct REST API connections and automation platforms like Make, Zapier, or n8n, depending on your requirements and budget. For complex workflows, we build custom middleware. The right approach depends on your volume, sync frequency, and business rules.

Yes. We have built integrations for Healthcare & Allied Health businesses that rely on both Acuity Scheduling and Deputy. The integration is customised to your industry-specific workflows, data structures, and compliance requirements. Book Free Assessment to discuss your specific needs.

Our integrations include comprehensive error handling: automatic retries for transient failures (respecting API rate limits), error queuing for system outages, data validation before writes, and real-time alerts for issues that need human attention. We also provide a dashboard where you can monitor sync health and review error logs.

Absolutely. We design integrations with growth in mind, whether you are syncing 100 records or 100,000. Our architecture handles rate limiting, pagination, and queuing to ensure reliable performance at any scale.