Grasshopper vs Loom — An Honest Breakdown for mid-market Australian businesses
Wondering whether Grasshopper or Loom is the better fit for Professional Services? We break down features, pricing, and real-world suitability so you can choose with confidence — backed by 12+ of hands-on experience.
Feature Comparison
Side-by-side feature ratings for Grasshopper and Loom.
| Feature | Grasshopper | Loom | Notes |
|---|---|---|---|
| Messaging features | On messaging features, Loom is marginally stronger — but Grasshopper still delivers a solid experience here. | ||
| Video and audio quality | On video and audio quality, Grasshopper is marginally stronger — but Loom still delivers a solid experience here. | ||
| File sharing | Grasshopper edges out Loom on file sharing, though the gap is modest enough that other factors may matter more. | ||
| Team channels | On team channels, Grasshopper is marginally stronger — but Loom still delivers a solid experience here. | ||
| Search and history | Grasshopper has a notable advantage in search and history. | ||
| Security and compliance | Grasshopper edges out Loom on security and compliance, though the gap is modest enough that other factors may matter more. | ||
| Mobile experience | Loom holds a small advantage in mobile experience. For most mid-market Australian businesses, this difference alone would not drive the decision. | ||
| Third-party integrations | Grasshopper has a slight edge in third-party integrations. | ||
| Admin controls | Grasshopper has a slight edge in admin controls. | ||
| Notification management | Grasshopper holds a small advantage in notification management. For most mid-market Australian businesses, this difference alone would not drive the decision. | ||
| Ease of setup | For Professional Services that rely on strong ease of setup, Loom is the more capable option in our assessment. | ||
| Value for money | Loom holds a small advantage in value for money. For most mid-market Australian businesses, this difference alone would not drive the decision. |
Messaging features
Grasshopper
Loom
On messaging features, Loom is marginally stronger — but Grasshopper still delivers a solid experience here.
Video and audio quality
Grasshopper
Loom
On video and audio quality, Grasshopper is marginally stronger — but Loom still delivers a solid experience here.
File sharing
Grasshopper
Loom
Grasshopper edges out Loom on file sharing, though the gap is modest enough that other factors may matter more.
Team channels
Grasshopper
Loom
On team channels, Grasshopper is marginally stronger — but Loom still delivers a solid experience here.
Search and history
Grasshopper
Loom
Grasshopper has a notable advantage in search and history.
Security and compliance
Grasshopper
Loom
Grasshopper edges out Loom on security and compliance, though the gap is modest enough that other factors may matter more.
Mobile experience
Grasshopper
Loom
Loom holds a small advantage in mobile experience. For most mid-market Australian businesses, this difference alone would not drive the decision.
Third-party integrations
Grasshopper
Loom
Grasshopper has a slight edge in third-party integrations.
Admin controls
Grasshopper
Loom
Grasshopper has a slight edge in admin controls.
Notification management
Grasshopper
Loom
Grasshopper holds a small advantage in notification management. For most mid-market Australian businesses, this difference alone would not drive the decision.
Ease of setup
Grasshopper
Loom
For Professional Services that rely on strong ease of setup, Loom is the more capable option in our assessment.
Value for money
Grasshopper
Loom
Loom holds a small advantage in value for money. For most mid-market Australian businesses, this difference alone would not drive the decision.
Pricing Comparison
General pricing information for each platform.
Grasshopper
From ~$31/month
Prices shown are approximate and may differ based on your plan, team size, and billing cycle. Verify directly with the vendor for current AUD rates.
Loom
Free tier; paid from ~$15/user/month
Pricing may vary based on team size, features, and region. Contact the vendor for the latest Australian pricing.
Pros & Cons
An honest look at the strengths and limitations of each platform.
Grasshopper
Pros
- Keeps teams aligned across locations
- Active user community and resources
- Good range of native integration options
- Reduces reliance on email chains
- Rich data model covering calls, voicemails, messages and more
Cons
- Feature overlap with other tools in your stack
- Per-user pricing can be costly for larger teams
- Support response times vary by plan tier
- May not suit every workflow without customisation
Loom
Pros
- Active user community and resources
- Well-documented REST API for custom integrations
- Well-established platform with strong market presence
- Keeps teams aligned across locations
- Handles key data types like videos and folders
Cons
- Onboarding documentation could be more comprehensive
- No real-time webhook support — relies on polling for sync
- Support response times vary by plan tier
- Per-user pricing can be costly for larger teams
Best For
Which tool suits which use case.
Choose Grasshopper if you need
- ✓ Businesses connecting multiple tools
- ✓ Moderate data needs (calls, voicemails)
- ✓ Video conferencing
- ✓ Real Estate organisations
- ✓ Professional Services businesses
Choose Loom if you need
- ✓ Team collaboration
- ✓ Education organisations
- ✓ Teams needing extensive third-party integrations
- ✓ Moderate data needs (videos, folders)
- ✓ Professional Services businesses
Expert Verdict
Our Harvard-educated consultants' take on this comparison.
Clever Ops Recommendation
Choosing between Grasshopper and Loom is not about which is "better" — it is about which fits your business today and where you are heading. Both are capable communication tools, but they differ in approach, pricing model, and ideal team size. Our Harvard-educated consultants can cut through the marketing and give you an honest recommendation based on your actual requirements.
Migration Notes
What to know about switching between Grasshopper and Loom.
Migrating Between Grasshopper and Loom
Since Grasshopper and Loom are both communication tools, they share similar data structures — making migration more predictable. Clever Ops maps your core data along with custom fields, automations, and workflows. We have completed similar communication migrations many times and typically finish within 4-8 weeks.
Grasshopper vs Loom FAQ
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