Employment Hero vs Loom: The Complete Buyer's Guide for 2026

Yes. Employment Hero provides a REST API and Loom provides a REST API, so we can build reliable integrations between them. Common sync patterns include contacts and key records. Our integrations include error handling, retry logic, and monitoring. Clients typically save 8+ hours/week once the integration is live.

Employment Hero uses a REST API (REST API with OAuth 2.0 and API key authentication. Rate limiting applies per API key. Supports webhook notifications for employee status changes and leave approvals.), while Loom uses a REST API (REST API with bearer token authentication. Limited public API, primarily for Enterprise customers. Developer SDK for embedding recording and playback. Webhook support for video events. JSON responses.). Employment Hero supports 8 core data objects; Loom supports 6. With 12+ of integration experience, Clever Ops can tell you exactly how each API performs in production.

Yes, both platforms are used by Australian businesses. Employment Hero is popular with Retail & E-commerce and Hospitality & Tourism in Australia. Loom is widely used by Professional Services and Education. Key Australian considerations include AUD pricing, local support hours, GST handling, and data residency. Employment Hero offers Australian-specific pricing. Clever Ops, based in Gippsland, Victoria, factors these nuances into every recommendation.

Both platforms have their own setup considerations. Employment Hero manages 8 data object types and Loom manages 6, so configuration complexity scales with your data requirements. Clever Ops provides implementation support for both, typically completing setup within 2 weeks.

Yes. Employment Hero provides a REST API and Loom provides a REST API, so automations can be built via Zapier, Make, or custom integrations. Common automated workflows include syncing shared data objects between both platforms. Clever Ops builds these automations for mid-market Australian businesses, saving teams 8+ hours/week on average.

Switching costs include data migration, team retraining, workflow rebuilding, and potential downtime. Employment Hero pricing: HR Standard from approximately $8/employee/month, HR Premium from approximately $12/employee/month, Payroll from approximately $6/employee/month (AUD). Loom pricing: Free plan: 25 videos, 5 min limit. Beyond licensing costs, budget for implementation (Clever Ops typically completes migrations in 4-8 weeks) and training. We run parallel systems during transitions and provide 3 months of post-migration support to minimise disruption.

Both Employment Hero and Loom provide standard security measures including encryption, access controls, and compliance certifications. Employment Hero uses a REST API and Loom uses REST, both supporting secure data transfer. For Australian businesses handling sensitive data under the Privacy Act, data residency and local support are worth verifying with each vendor. Clever Ops, based in Gippsland, Victoria, can review each platform's security posture against your compliance requirements during a free assessment.

ROI depends on three factors: how well the platform is configured, how thoroughly your team adopts it, and how tightly it integrates with your other tools. Employment Hero delivers value through Combines HR, payroll, and employee benefits in a single Australian-built platform, reducing the need for separate systems. Loom delivers value through One-click screen and camera recording eliminates the scheduling overhead of synchronous meetings for status updates, walkthroughs, and feedback. A poorly set-up tool delivers less value than a well-implemented one, regardless of platform. Clever Ops focuses on maximising your return through proper implementation and ongoing optimisation.