Employment Hero vs Loom: The Complete Buyer's Guide for 2026
Thinking of switching from Employment Hero to Loom (or vice versa)? This comparison covers features, costs, and migration considerations to help mid-market Australian businesses make an informed decision.
Feature Comparison
Side-by-side feature ratings for Employment Hero and Loom.
| Feature | Employment Hero | Loom | Notes |
|---|---|---|---|
| Invoicing | Loom has a notable advantage in invoicing. | ||
| Expense tracking | For Retail & E-commerce that rely on strong expense tracking, Employment Hero is the more capable option in our assessment. | ||
| Bank reconciliation | When it comes to bank reconciliation, Loom pulls clearly ahead of Employment Hero — a factor worth weighing if this capability is important to your team. | ||
| Payroll | For Retail & E-commerce that rely on strong payroll, Employment Hero is the more capable option in our assessment. | ||
| Tax reporting and BAS | Loom significantly outperforms Employment Hero on tax reporting and bas, making it the stronger choice for businesses that prioritise this area. | ||
| Multi-currency support | For multi-currency support, both platforms deliver a similar experience — neither has a clear advantage. | ||
| Messaging features | When it comes to messaging features, Loom pulls clearly ahead of Employment Hero — a factor worth weighing if this capability is important to your team. | ||
| Video and audio quality | When it comes to video and audio quality, Loom pulls clearly ahead of Employment Hero — a factor worth weighing if this capability is important to your team. | ||
| File sharing | For file sharing, both platforms deliver a similar experience — neither has a clear advantage. | ||
| Team channels | For Retail & E-commerce that rely on strong team channels, Loom is the more capable option in our assessment. | ||
| Search and history | When it comes to search and history, Employment Hero pulls clearly ahead of Loom — a factor worth weighing if this capability is important to your team. | ||
| Security and compliance | Employment Hero significantly outperforms Loom on security and compliance, making it the stronger choice for businesses that prioritise this area. |
Invoicing
Employment Hero
Loom
Loom has a notable advantage in invoicing.
Expense tracking
Employment Hero
Loom
For Retail & E-commerce that rely on strong expense tracking, Employment Hero is the more capable option in our assessment.
Bank reconciliation
Employment Hero
Loom
When it comes to bank reconciliation, Loom pulls clearly ahead of Employment Hero — a factor worth weighing if this capability is important to your team.
Payroll
Employment Hero
Loom
For Retail & E-commerce that rely on strong payroll, Employment Hero is the more capable option in our assessment.
Tax reporting and BAS
Employment Hero
Loom
Loom significantly outperforms Employment Hero on tax reporting and bas, making it the stronger choice for businesses that prioritise this area.
Multi-currency support
Employment Hero
Loom
For multi-currency support, both platforms deliver a similar experience — neither has a clear advantage.
Messaging features
Employment Hero
Loom
When it comes to messaging features, Loom pulls clearly ahead of Employment Hero — a factor worth weighing if this capability is important to your team.
Video and audio quality
Employment Hero
Loom
When it comes to video and audio quality, Loom pulls clearly ahead of Employment Hero — a factor worth weighing if this capability is important to your team.
File sharing
Employment Hero
Loom
For file sharing, both platforms deliver a similar experience — neither has a clear advantage.
Team channels
Employment Hero
Loom
For Retail & E-commerce that rely on strong team channels, Loom is the more capable option in our assessment.
Search and history
Employment Hero
Loom
When it comes to search and history, Employment Hero pulls clearly ahead of Loom — a factor worth weighing if this capability is important to your team.
Security and compliance
Employment Hero
Loom
Employment Hero significantly outperforms Loom on security and compliance, making it the stronger choice for businesses that prioritise this area.
Pricing Comparison
General pricing information for each platform.
Employment Hero
Free tier available; paid from ~$8/employee/month
Pricing is indicative only and subject to change. We recommend contacting the vendor for a tailored quote based on your Australian business needs.
Loom
Free tier; paid from ~$15/user/month
Prices shown are approximate and may differ based on your plan, team size, and billing cycle. Verify directly with the vendor for current AUD rates.
Pros & Cons
An honest look at the strengths and limitations of each platform.
Employment Hero
Pros
- Extensive integration ecosystem with 30+ connectors
- Rich data model covering employees, payroll, leave and more
- Solid feature set for its price point
- Regular platform updates and improvements
- Cloud-based with reliable uptime
Cons
- Bank feed reliability varies by institution
- May not suit every workflow without customisation
- Complex data model may require expert configuration
- Support response times vary by plan tier
Loom
Pros
- Active user community and resources
- Well-documented REST API for custom integrations
- Well-established platform with strong market presence
- Keeps teams aligned across locations
- Handles key data types like videos and folders
Cons
- Onboarding documentation could be more comprehensive
- No real-time webhook support — relies on polling for sync
- Support response times vary by plan tier
- Per-user pricing can be costly for larger teams
Best For
Which tool suits which use case.
Choose Employment Hero if you need
- ✓ Retail & E-commerce businesses
- ✓ Teams needing extensive third-party integrations
- ✓ Complex data models (employees, payroll, leave and more)
- ✓ Hospitality & Tourism organisations
- ✓ Tax compliance
Choose Loom if you need
- ✓ Team collaboration
- ✓ Education organisations
- ✓ Teams needing extensive third-party integrations
- ✓ Moderate data needs (videos, folders)
- ✓ Professional Services businesses
Expert Verdict
Our Harvard-educated consultants' take on this comparison.
Clever Ops Recommendation
Since Employment Hero (accounting & finance) and Loom (communication) address different business needs, the real question is not "which one?" but "do I need both?" Many of our clients run both platforms with a custom integration layer that keeps data in sync. Clever Ops can help you map out the right architecture for your operations.
Migration Notes
What to know about switching between Employment Hero and Loom.
Migrating Between Employment Hero and Loom
A successful migration from Employment Hero to Loom (or vice versa) is not just about data — it is about your team. Clever Ops handles the technical migration of your core data and custom fields, but we also provide hands-on training so your team is confident on the new platform from day one. The full process, including training, typically takes 4-8 weeks.
Employment Hero vs Loom FAQ
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