Customer Satisfaction Surveys for Trades & Construction

Automate Customer Satisfaction Surveys for Trades & Construction

Stop wasting time on manual customer satisfaction surveys. Our Harvard-educated automation experts build custom customer satisfaction surveys workflows specifically for Australian trades & construction businesses, saving you 10+ hours/week.

10+ hours/week

Time saved

$1,800+/month

Cost reduction

98%

Client retention

2 weeks

First prototype

Book Free Assessment View All Workflows

The Problem

Manual customer satisfaction surveys creates these challenges for trades & construction businesses.

Manual customer satisfaction surveys wastes hours every week that your team could spend on higher-value work

Field crews waste time on paperwork instead of getting jobs done

Errors in customer satisfaction surveys create downstream problems across your trades & construction operations

Job costing is inaccurate because data is entered late or incorrectly

Automated Workflow

Here is how we automate your customer satisfaction surveys end to end.

Survey Trigger

Automatically trigger CSAT survey after ticket resolution, purchase, or service delivery.

✓ Tool: Zapier
✓ Action: Trigger survey

Survey Delivery

Send a brief satisfaction survey customised for the interaction type.

✓ Tool: Google Forms
✓ Action: Send survey

Score Calculation

Calculate CSAT scores and update the customer record with satisfaction data.

✓ Tool: Google Sheets
✓ Action: Calculate score

Detractor Routing

Immediately route low scores to a manager for personal follow-up.

✓ Tool: Slack
✓ Action: Route detractors

Trend Reporting

Track CSAT trends over time by team, product, and customer segment.

✓ Tool: Google Sheets
✓ Action: Report trends

Tools Involved

We connect these tools into a seamless automated workflow.

Google Forms

Zapier

Google Sheets

Slack

HubSpot

Benefits

What you gain when you automate customer satisfaction surveys.

Reduce Errors and Rework in Customer Satisfaction Surveys

Automated customer satisfaction surveys eliminates typos, missed steps, and human error. Every task follows the same validated process, every time.

Customer Satisfaction Surveys Automation Built for You

Unlike off-the-shelf tools, we build customer satisfaction surveys automation tailored to how your trades & construction business actually operates. No workarounds or compromises.

Scale Customer Satisfaction Surveys Without Scaling Headcount

Handle double or triple the customer satisfaction surveys volume without hiring additional trades & construction staff. Automation absorbs growth so your team stays lean and focused.

Complete Customer Satisfaction Surveys Visibility

Know exactly where every customer satisfaction surveys task stands at any moment. Real-time dashboards and automated alerts keep everyone informed without chasing.

Compliance & Regulations

Compliant with Safe Work Australia requirements, state WHS legislation, and Building Code of Australia (NCC) documentation standards. Supports QBCC and state licensing requirements.

Customer Satisfaction Surveys for Trades & Construction Automation FAQ

Most customer satisfaction surveys automations for trades & construction businesses are up and running within 2 weeks for a working prototype, with full implementation typically completed in 4-8 weeks. We start with a free assessment to understand your specific workflow and then build in phases so you see value quickly.

We work with a wide range of tools including Google Forms, Zapier, Google Sheets, and many more. Our integrations are custom-built to your requirements, so if you use a specific tool not listed, we can almost certainly integrate it. We currently support over 150+ tools and platforms.

Pricing depends on the complexity of your trades & construction workflow, the number of systems involved, and any custom business rules. Most automations fall within our standard automation tier. Book a free assessment to get a specific quote based on your requirements.

No. We build automation around your existing trades & construction tools and processes. Our approach is to enhance what you already have, not force you onto new platforms. We connect your current systems together so data flows automatically without your team changing how they work.

Errors are caught and handled automatically - retry logic resolves transient failures, while persistent issues trigger instant alerts to your team. With 3 months of post-launch support included, your automation stays reliable from day one.

Absolutely. Many clients start by automating the most time-consuming or error-prone steps of customer satisfaction surveys and expand from there. We recommend a phased approach that delivers quick wins while building towards full automation. Our free assessment will help identify where to start for maximum impact.