Customer Satisfaction Surveys

Automate Your Customer Satisfaction Surveys

Eliminate manual customer satisfaction surveys with a custom automation workflow. Built by Harvard-educated experts, our solutions save mid-market Australian businesses 10+ hours/week on average.

10+ hours/week

Time saved

$1,800+/month

Cost reduction

98%

Client retention

2 weeks

First prototype

Book Free Assessment View All Workflows

The Problem

Manual customer satisfaction surveys creates these challenges for businesses.

Inconsistent customer satisfaction surveys outputs undermine client trust and team confidence

No visibility into customer satisfaction surveys status means decisions are made on outdated information

Senior staff are stuck doing low-value customer satisfaction surveys tasks instead of strategic work

Tracking customer satisfaction surveys progress requires chasing people through email, chat, and spreadsheets

Automated Workflow

Here is how we automate your customer satisfaction surveys end to end.

Survey Trigger

Automatically trigger CSAT survey after ticket resolution, purchase, or service delivery.

✓ Tool: Zapier
✓ Action: Trigger survey

Survey Delivery

Send a brief satisfaction survey customised for the interaction type.

✓ Tool: Google Forms
✓ Action: Send survey

Score Calculation

Calculate CSAT scores and update the customer record with satisfaction data.

✓ Tool: Google Sheets
✓ Action: Calculate score

Detractor Routing

Immediately route low scores to a manager for personal follow-up.

✓ Tool: Slack
✓ Action: Route detractors

Trend Reporting

Track CSAT trends over time by team, product, and customer segment.

✓ Tool: Google Sheets
✓ Action: Report trends

Tools Involved

We connect these tools into a seamless automated workflow.

Google Forms

Zapier

Google Sheets

Slack

HubSpot

Benefits

What you gain when you automate customer satisfaction surveys.

Free Your Team from Repetitive Customer Satisfaction Surveys

Nobody joined your team to do manual customer satisfaction surveys. Automation handles the repetitive work so your people can focus on strategy, creativity, and client relationships.

Scale Customer Satisfaction Surveys Without Scaling Headcount

Handle double or triple the customer satisfaction surveys volume without hiring additional staff. Automation absorbs growth so your team stays lean and focused.

Complete Customer Satisfaction Surveys Visibility

Know exactly where every customer satisfaction surveys task stands at any moment. Real-time dashboards and automated alerts keep everyone informed without chasing.

Customer Satisfaction Surveys That Meets Compliance Standards

Every step in your customer satisfaction surveys automation is logged, timestamped, and traceable. Meet audit and regulatory requirements without extra effort.

Customer Satisfaction Surveys Automation FAQ

We follow a phased approach for customer satisfaction surveys automation: discovery in week one, a working prototype by 2 weeks, and full implementation within 4-8 weeks. Each phase is tested with your team before moving forward.

We integrate with Google Forms, Zapier, Google Sheets and 150+ other platforms. During the free assessment we map every tool in your workflow and design the integration strategy before writing a single line of code.

We quote after a free assessment where we map your workflow end to end. This ensures the price reflects exactly what you need - no unnecessary features inflating the cost, and no surprises after kickoff.

We design every automation to slot into your current tool stack. During discovery, we document each system and process so the automation wraps around existing workflows seamlessly. Your team's day-to-day does not change - it just gets faster.

Every workflow includes built-in safeguards: automatic retries for temporary failures, clear error notifications, and fallback paths for edge cases. Our 98% client retention rate reflects the reliability our clients experience long after launch.

Definitely. A phased rollout lets us tackle the biggest pain points in your customer satisfaction surveys process first. Each phase is standalone and delivers measurable value, so you are never waiting months to see results.