Exit Interview Form for Hospitality & Tourism

# Exit Interview Form - Hospitality & Tourism

## Purpose
Conduct with every departing employee to identify retention risks, improve workplace culture, and gather honest feedback.

## When to Use
A confidential exit interview form exploring reasons for departure, job satisfaction, management feedback, and suggestions for improvement.

## Instructions
1. Review the template below and familiarise yourself with the structure
2. Replace all [bracketed placeholders] with your hospitality & tourism business details
3. Customise the tone and formatting to match your brand
4. Save in your preferred tool (Employment Hero or Notion)

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## Exit Interview Form

**Purpose:** Gather honest, confidential feedback from departing employees to identify retention risks, improve workplace culture, and strengthen the business.

**Note to departing employee:** Your responses are confidential and will be used to improve our workplace. Individual responses will not be attributed to you in any reporting. Thank you for your candour.

### Section 1: Employee Details
| Field | Type | Required | Validation | Placeholder |
|-------|------|----------|------------|-------------|
| Employee Name | Text | Yes | - | Jane Smith |
| Job Title | Text | Yes | - | Operations Coordinator |
| Department | Dropdown | Yes | - | [Populate with departments] |
| Manager Name | Text | Yes | - | Direct manager |
| Start Date | Date | Yes | - | DD/MM/YYYY |
| Last Working Day | Date | Yes | - | DD/MM/YYYY |
| Length of Service | Text | Auto-calculated | - | e.g., 2 years, 3 months |
| Interview Conducted By | Text | Yes | - | HR Manager name |
| Interview Date | Date | Yes | - | DD/MM/YYYY |

### Section 2: Reason for Leaving
| Field | Type | Required | Validation | Placeholder |
|-------|------|----------|------------|-------------|
| Primary Reason for Leaving | Dropdown | Yes | - | New Opportunity / Career Change / Relocation / Compensation / Work-Life Balance / Management / Lack of Growth / Personal Reasons / Redundancy / Contract End / Retirement / Other |
| Please elaborate on your reason for leaving | Textarea | Yes | Min 20 characters, Max 1000 | Tell us more about what influenced your decision... |
| Was there a specific event that triggered your decision? | Textarea | No | Max 500 characters | - |
| Did you discuss your concerns before deciding to leave? | Radio | Yes | - | Yes, with my manager / Yes, with HR / No / There was nothing to discuss |

### Section 3: Job Satisfaction
*Rate each area on a scale of 1-5: 1 = Very Dissatisfied, 3 = Neutral, 5 = Very Satisfied.*

| Field | Type | Required | Validation | Placeholder |
|-------|------|----------|------------|-------------|
| Overall job satisfaction | Scale (1-5) | Yes | - | - |
| Clarity of role and expectations | Scale (1-5) | Yes | - | - |
| Workload and work-life balance | Scale (1-5) | Yes | - | - |
| Compensation and benefits | Scale (1-5) | Yes | - | - |
| Career development opportunities | Scale (1-5) | Yes | - | - |
| Training and skill development | Scale (1-5) | Yes | - | - |
| Company culture and values | Scale (1-5) | Yes | - | - |
| Team dynamics and collaboration | Scale (1-5) | Yes | - | - |
| Physical work environment | Scale (1-5) | Yes | - | - |
| Tools and technology provided | Scale (1-5) | Yes | - | - |

### Section 4: Management Feedback
| Field | Type | Required | Validation | Placeholder |
|-------|------|----------|------------|-------------|
| How would you rate your direct manager? | Scale (1-5) | Yes | - | 1 = Poor, 5 = Excellent |
| Did your manager provide regular, useful feedback? | Radio | Yes | - | Always / Often / Sometimes / Rarely / Never |
| Did you feel supported in your role? | Radio | Yes | - | Yes / Somewhat / No |
| What could your manager have done differently? | Textarea | No | Max 1000 characters | - |

### Section 5: Recommendations
| Field | Type | Required | Validation | Placeholder |
|-------|------|----------|------------|-------------|
| What did the company do well? | Textarea | No | Max 1000 characters | What did you enjoy or appreciate about working here? |
| What should the company improve? | Textarea | No | Max 1000 characters | What changes would make this a better place to work? |
| Would you recommend this company to a friend? | Radio | Yes | - | Definitely / Probably / Not Sure / Probably Not / Definitely Not |
| Would you consider returning in the future? | Radio | Yes | - | Yes / Maybe / No |
| Any advice for your replacement? | Textarea | No | Max 500 characters | What would you want them to know to succeed in this role? |

### Section 6: Final Items
| Field | Type | Required | Validation | Placeholder |
|-------|------|----------|------------|-------------|
| Is there anything else you would like to share? | Textarea | No | Max 1000 characters | Any final thoughts, concerns, or suggestions... |

### Conditional Logic
- If "Primary Reason" = "Compensation", show follow-up: "Would a pay increase have changed your decision?" (Radio: Yes / No / Possibly)
- If "Primary Reason" = "Management", ensure responses are flagged confidentially for HR review
- If "Would you consider returning in the future?" = "Yes" or "Maybe", add to alumni talent pool in CRM

### Submission
- **Button text:** "Submit Exit Interview"
- **Confirmation message:** "Thank you for your honest feedback. Your responses are confidential and will be used to improve our workplace. We wish you all the best in your next chapter."
- **Notification:** File in confidential HR records, add anonymised data to exit interview trends report, trigger offboarding checklist for remaining items

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**Complexity:** simple | **Setup time:** 10 minutes | **Tools:** Employment Hero, Notion, Zapier

Note: This template has been tailored for hospitality & tourism businesses in Australia. Adjust terminology and compliance references to match your specific context.