Review Management

Review Management for Trades & Construction

Transform your trades & construction review management with custom automation built by Harvard-educated experts. Measurable outcomes in 4-8 weeks, backed by 98% client retention.

2 weeks

First prototype

98%

Client retention

50+

Businesses served

150+

Integrations

Book Free Assessment All Trades & Construction Solutions

Expected Outcomes

Measurable results our trades & construction clients achieve with review management.

3x increase

Review Volume

Triple the number of Google reviews collected per quarter through systematic post-job outreach

4.7+ stars

Average Rating

Maintain a consistently high average rating by intercepting negative experiences before they go public

Under 2 hours

Response Time

Respond to every new review within two hours of publication, boosting local search visibility

The Challenge

Common review management challenges facing trades & construction businesses.

Tradies forget to ask for reviews when rushing between job sites

Negative reviews from miscommunication sit unanswered for weeks

Competitors with more reviews consistently outrank you in local search results

No system to track which clients have been asked and which have not

Implementation

How we implement review management for your trades & construction business.

Post-Job Review Triggers

Automatically send review requests to clients once a job is marked complete in ServiceM8 or Tradify. Timing is calibrated to land after final inspection sign-off, when satisfaction is highest.

✓ Tools: ServiceM8, Tradify, Google Business Profile

Platform-Specific Routing

Direct happy clients to Google Business Profile or HiPages reviews based on job type and location. Residential clients are guided to Google while commercial clients are prompted for industry-specific platforms.

✓ Tools: Google Business Profile, HiPages, Zapier

Negative Feedback Interception

Detect low sentiment scores before they become public reviews. Route dissatisfied clients to an internal resolution workflow so your team can address concerns directly and promptly.

✓ Tools: Make, Slack, Google Sheets

Review Response Automation

Generate personalised responses to published reviews that reference the specific trade work completed. Responses maintain your brand voice while acknowledging the unique details of each project.

✓ Tools: OpenAI, Google Business Profile, Airtable

Why Choose Clever Ops

What makes our review management solution different.

Hands-Free Collection

Review requests go out automatically when jobs close in your trade management software, requiring zero effort from your team on site.

Local SEO Dominance

A steady stream of fresh, high-quality reviews pushes your business higher in Google Maps and local pack results for your service area.

Reputation Protection

Catch unhappy clients before they post publicly, giving you the chance to resolve issues and turn detractors into advocates.

Professional Brand Image

Consistent, thoughtful responses to every review signal professionalism and reliability to prospective clients comparing tradies.

Trades & Construction Compliance

Compliant with Safe Work Australia requirements, state WHS legislation, and Building Code of Australia (NCC) documentation standards.

Frequently Asked Questions

From kickoff to your first working review management solution for trades & construction is typically 2 weeks. Full implementation follows within 4-8 weeks. Each phase delivers measurable value before the next begins.

Pricing for review management depends on your trades & construction workflow complexity and the number of systems involved. Most solutions fall within our standard tiers. Start with a free assessment for an accurate quote.

We connect review management to your existing tools including Make, Google Business Profile, Twilio and 150+ other platforms. No need to switch - we plug into what you already use.

We provide 3 months of hands-on support after launching your review management solution. This includes monitoring, adjustments, and training. After that, we offer ongoing support plans tailored to your needs.

No. We build review management around your existing trades & construction tools and processes. Our approach enhances what you already have: zero retraining, zero data migration, and immediate ROI.