Review Management for Trades & Construction
Transform your trades & construction review management with custom automation built by Harvard-educated experts. Measurable outcomes in 4-8 weeks, backed by 98% client retention.
Expected Outcomes
Measurable results our trades & construction clients achieve with review management.
Triple the number of Google reviews collected per quarter through systematic post-job outreach
Maintain a consistently high average rating by intercepting negative experiences before they go public
Respond to every new review within two hours of publication, boosting local search visibility
The Challenge
Common review management challenges facing trades & construction businesses.
Tradies forget to ask for reviews when rushing between job sites
Negative reviews from miscommunication sit unanswered for weeks
Competitors with more reviews consistently outrank you in local search results
No system to track which clients have been asked and which have not
Implementation
How we implement review management for your trades & construction business.
Post-Job Review Triggers
Automatically send review requests to clients once a job is marked complete in ServiceM8 or Tradify. Timing is calibrated to land after final inspection sign-off, when satisfaction is highest.
- ✓ Tools: ServiceM8, Tradify, Google Business Profile
Platform-Specific Routing
Direct happy clients to Google Business Profile or HiPages reviews based on job type and location. Residential clients are guided to Google while commercial clients are prompted for industry-specific platforms.
- ✓ Tools: Google Business Profile, HiPages, Zapier
Negative Feedback Interception
Detect low sentiment scores before they become public reviews. Route dissatisfied clients to an internal resolution workflow so your team can address concerns directly and promptly.
- ✓ Tools: Make, Slack, Google Sheets
Review Response Automation
Generate personalised responses to published reviews that reference the specific trade work completed. Responses maintain your brand voice while acknowledging the unique details of each project.
- ✓ Tools: OpenAI, Google Business Profile, Airtable
Why Choose Clever Ops
What makes our review management solution different.
Hands-Free Collection
Review requests go out automatically when jobs close in your trade management software, requiring zero effort from your team on site.
Local SEO Dominance
A steady stream of fresh, high-quality reviews pushes your business higher in Google Maps and local pack results for your service area.
Reputation Protection
Catch unhappy clients before they post publicly, giving you the chance to resolve issues and turn detractors into advocates.
Professional Brand Image
Consistent, thoughtful responses to every review signal professionalism and reliability to prospective clients comparing tradies.
Trades & Construction Compliance
Compliant with Safe Work Australia requirements, state WHS legislation, and Building Code of Australia (NCC) documentation standards.
Related Solutions
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Frequently Asked Questions
Frequently Asked Questions
Ready to Transform Review Management for Your Trades & Construction Business?
Join 50+ Australian businesses already using custom solutions built by Harvard-educated experts.