Claims Processing

Claims Processing for Trades & Construction

Transform your trades & construction claims processing with custom automation built by Harvard-educated experts. Measurable outcomes in 4-8 weeks, backed by 98% client retention.

2 weeks

First prototype

98%

Client retention

50+

Businesses served

150+

Integrations

Book Free Assessment All Trades & Construction Solutions

Expected Outcomes

Measurable results our trades & construction clients achieve with claims processing.

75% faster

Claim Response Time

Automated intake and assignment ensures warranty claims reach the responsible person within hours rather than being lost in email inboxes for days.

85% of eligible claims

Subcontractor Recovery Rate

Systematic tracking of subcontractor warranty obligations ensures back-charges are raised and recovered rather than absorbed by the principal contractor.

40% reduction

Defect Recurrence

Pattern analysis identifies recurring defect types and their root causes, enabling process and training improvements that reduce future claims.

The Challenge

Common claims processing challenges facing trades & construction businesses.

Warranty claims arrive via phone calls and emails with insufficient detail, requiring multiple rounds of clarification before work can be scoped.

Claims are not matched to original job records, making it difficult to determine warranty coverage, responsible trades, and applicable subcontractor obligations.

Subcontractor back-charges for defect rectification are rarely pursued because the administrative effort outweighs the perceived benefit.

No analysis of defect patterns means the same types of issues recur across projects without any corrective action.

Implementation

How we implement claims processing for your trades & construction business.

Warranty and Defect Claim Intake

Warranty claims, defect notifications, and insurance claim reports are received through a structured online form that captures property details, defect description, photos, original job reference, and urgency classification.

✓ Tools: Typeform, Make, Google Drive

Claim Validation and Assignment

Claims are automatically matched to the original job record in ServiceM8 or Tradify. The system validates warranty period coverage, identifies the responsible tradesperson or subcontractor, and assigns the claim to the appropriate supervisor.

✓ Tools: ServiceM8, Tradify, Airtable

Assessment and Resolution Workflow

The supervisor conducts a site inspection and records findings through a mobile form. The system generates a scope of rectification work, schedules the repair, and tracks resolution through to client sign-off.

✓ Tools: Airtable, Google Calendar, Slack

Claim Analytics and Cost Recovery

Completed claims are analysed by trade, defect type, and cost. Subcontractor warranty claims are tracked for back-charge recovery. Recurring defect patterns trigger process or training interventions.

✓ Tools: Looker Studio, Google Sheets, Airtable

Why Choose Clever Ops

What makes our claims processing solution different.

Structured Claim Intake

Online forms with required fields for photos, defect descriptions, and property details ensure claims arrive with sufficient information to assess and assign immediately.

Warranty Period Enforcement

Automated matching to original job records validates warranty coverage and prevents the business from absorbing costs for out-of-warranty claims.

Subcontractor Accountability

Systematic tracking of defect claims by subcontractor supports warranty back-charges and informs future subcontractor selection decisions.

Quality Improvement

Defect pattern analysis feeds directly into trade team training and quality control processes, reducing the volume and cost of future claims.

Trades & Construction Compliance

Compliant with Safe Work Australia requirements, state WHS legislation, and Building Code of Australia (NCC) documentation standards.

Frequently Asked Questions

From kickoff to your first working claims processing solution for trades & construction is typically 2 weeks. Full implementation follows within 4-8 weeks. Each phase delivers measurable value before the next begins.

Every claims processing solution is scoped individually for trades & construction businesses. We price based on complexity and integration count, then show you projected savings so you can evaluate ROI before committing. Book a free assessment to get a specific quote.

Our claims processing solution for trades & construction integrates with Airtable, Make, Google Drive, plus over 150+ other platforms. We build custom connectors for any specialist software your business relies on.

Every claims processing solution includes 3 months of post-launch support covering bug fixes, performance tuning, and team training. Our 98% client retention rate reflects the reliability and ongoing support our clients receive.

Not at all. We design the claims processing solution to slot into your current workflow seamlessly. Your team keeps working the way they know, and it just gets faster and more reliable.