Make.com Automation Guide: Complete Australian Business Tutorial
Master Make.com for business automation. Learn to build powerful workflows connecting your apps, automate repetitive tasks, and scale operations without coding. Australian-focused guide with practical examples.
Make.com (formerly Integromat) has become the automation platform of choice for Australian businesses seeking sophisticated workflows without the complexity of custom code. While Zapier dominates brand recognition, Make has quietly built a following among automation professionals who need more power, better visual design, and lower costs at scale.
This comprehensive guide takes you from Make.com basics through advanced scenarios. Whether you're automating invoice processing with Xero, building lead nurture sequences with HubSpot, or creating complex multi-step workflows, you'll learn practical techniques that Australian businesses use to save thousands of hours annually.
Key Takeaways
- Make.com offers approximately 10x more operations than Zapier at equivalent price points, making it more cost-effective for volume
- The visual scenario builder with routers and iterators handles complex branching logic that's difficult in linear tools
- Native integrations with Australian business apps (Xero, ServiceM8, MYOB) make it practical for local businesses
- AI integration via OpenAI module enables intelligent document processing, categorisation, and content generation
- Operations pricing model rewards efficiency—design scenarios to minimise unnecessary module executions
- Error handling and monitoring are crucial—build notifications and review execution history regularly
- Start simple, document thoroughly, and maintain actively—sustainable automation requires ongoing attention
Why Make.com for Australian Business Automation
Make.com stands out in the automation platform landscape for several reasons that matter particularly to Australian SMBs and mid-market companies.
1500+
App integrations available
10x
More operations than Zapier at same price
$15 AUD
Starting price per month
Make vs Zapier: The Key Differences
| Feature | Make.com | Zapier |
|---|---|---|
| Visual Builder | Flowchart-style (more flexible) | Linear list (simpler) |
| Pricing Model | Operations-based | Task-based |
| Free Tier | 1,000 operations/month | 100 tasks/month |
| Branching Logic | Native, visual | Paths (paid feature) |
| Error Handling | Advanced, built-in | Basic |
| Learning Curve | Steeper initially | Easier to start |
| Complex Workflows | Excellent | Can become unwieldy |
Our Recommendation: Choose Zapier if you need simple, linear automations and prefer easier setup. Choose Make.com if you need complex workflows, better value at scale, or more sophisticated logic. Many Australian businesses start with Zapier and migrate to Make as their automation needs grow.
Australian App Integration Highlights
Make.com connects with the tools Australian businesses actually use:
Accounting
- • Xero (excellent integration)
- • MYOB
- • QuickBooks
- • Deputy
CRM & Sales
- • HubSpot
- • Salesforce
- • Pipedrive
- • ActiveCampaign
Trades & Services
- • ServiceM8
- • Tradify
- • Jobber
- • Fergus
Getting Started: Make.com Fundamentals
Before building your first automation, understand Make.com's core concepts. This foundation will help you think like an automation architect.
Key Terminology
Scenario
A complete automation workflow. Think of it as a recipe that runs automatically when triggered.
Module
A single action within a scenario—watching for new data, creating records, sending emails, etc.
Operation
One execution of a module. This is what Make counts for billing. A scenario with 5 modules running once = 5 operations.
Trigger
The first module in a scenario that starts the workflow—could be scheduled, instant (webhook), or watching for new records.
Router
A special module that splits your workflow into multiple paths based on conditions.
Iterator
Loops through arrays/lists, processing each item individually.
Your First Scenario: Step by Step
Create Account & Scenario
Sign up at make.com, click "Create a new scenario". You'll see a blank canvas with a large "+" button.
Add Trigger Module
Click the "+", search for your trigger app (e.g., Google Sheets), select a trigger action (e.g., "Watch Rows"). Connect your account.
Configure Trigger
Select your spreadsheet and sheet. Click "Run once" to test—Make will fetch sample data to work with.
Add Action Module
Click the small "+" after your trigger, search for your action app (e.g., Slack), select action (e.g., "Send Message").
Map Data
Click into fields and select data from your trigger (shown in a panel). This is "mapping"—connecting data between modules.
Test & Activate
Click "Run once" to test the full scenario. If successful, click the scheduling toggle and set your schedule.
Pro Tip: Always test with "Run once" before activating scheduled scenarios. This catches errors before they affect real data or spam your customers.
Popular Australian Business Automations
Here are proven automation scenarios Australian businesses use daily. Each includes the logic flow and key configuration tips.
1. Invoice Processing: Xero + Email + Slack
Workflow Overview
When a new invoice is received via email, extract details, create draft in Xero, notify the team.
Key Modules
- • Gmail: Watch for emails with "invoice" in subject from suppliers
- • OpenAI: Extract supplier name, amount, due date, line items from attachment
- • Xero: Create draft bill with extracted details
- • Slack: Post to #accounts channel with invoice summary and Xero link
Time Saved
5-10 minutes per invoice × 100 invoices/month = 8-16 hours/month
2. Lead Follow-Up: Form + CRM + Email Sequence
Workflow Overview
New form submission creates contact in CRM, sends welcome email, schedules follow-up tasks.
Key Modules
- • Typeform: Instant trigger on new submission
- • Router: Branch based on lead source or qualification answers
- • HubSpot: Create/update contact with form data
- • Gmail: Send personalised welcome email
- • Delay: Wait 2 days
- • HubSpot: Create follow-up task for sales rep
3. Job Completion: ServiceM8 + Invoice + Review Request
Workflow Overview
When a job is completed in ServiceM8, generate invoice in Xero, send to customer, request Google review after 3 days.
Key Modules
- • ServiceM8: Webhook trigger on job status change to "Completed"
- • Xero: Create and approve invoice from job details
- • Gmail: Send invoice with payment link
- • Delay: Wait 3 days
- • Twilio: Send SMS with Google Review link
Business Impact
Trades businesses report 40% increase in Google reviews with automated requests
4. Customer Onboarding: CRM + Docs + Tasks
Workflow Overview
When deal closes in CRM, create client folder, generate onboarding docs, create team tasks, schedule kickoff.
Time Saved
30 minutes per new client × 20 clients/month = 10 hours/month
Case Study: Perth Digital Agency
A 12-person Perth agency implemented Make.com for client onboarding.
- • Before: 45-minute manual onboarding checklist per client
- • After: Automated folder creation, contract generation, task assignment
- • Result: 90% time reduction, zero missed onboarding steps
- • Operations used: ~200/month at $15 AUD plan
Advanced Make.com Techniques
Once you've mastered basics, these advanced techniques unlock Make.com's full potential.
Routers: Conditional Branching
Routers let you create multiple paths based on conditions. Essential for scenarios like:
- Lead Routing: High-value leads go to senior rep, others to SDR team
- Invoice Processing: Different approval workflows based on amount
- Support Tickets: Route to different teams based on category
Router Filter Example:
Path 1 Filter: {{order.total}} > 1000
Path 2 Filter: {{order.total}} <= 1000
Path 3: Fallback (no filter) for exceptions
Iterators: Processing Arrays
When you receive data with multiple items (line items, contacts, rows), iterators process each one:
Example: Process Order Line Items
Order contains multiple products. Create inventory adjustment for each.
Note: Each iteration counts as separate operations—plan accordingly.
Aggregators: Combining Results
Aggregators collect results from iterators or multiple branches back into single outputs:
- Text Aggregator: Combine multiple items into a single message
- Array Aggregator: Collect items back into an array
- Numeric Aggregator: Sum, average, count across items
Error Handling
Make.com's error handling is more sophisticated than most competitors:
Error Routes
Add alternative paths when modules fail. Log errors, send alerts, or attempt recovery.
Break Directive
Stop scenario execution gracefully when conditions warrant.
Retry Logic
Automatically retry failed operations with configurable attempts and delays.
Incomplete Executions
Review and re-run failed executions without reprocessing successful items.
HTTP Module: Custom API Calls
When Make doesn't have a native integration, the HTTP module connects to any API:
HTTP Request Example:
Method: POST
URL: https://api.yourservice.com/endpoint
Headers: Authorization: Bearer {{connection.token}}
Body: {"data": "{{previous_module.output}}"}
Power User Tip: Create a custom app connection for APIs you use frequently. This stores authentication and makes modules reusable across scenarios.
AI Integration with Make.com
Make.com's AI integrations unlock powerful automation possibilities—from document processing to intelligent routing and content generation.
OpenAI Module Use Cases
Data Extraction
- • Extract invoice details from emails
- • Parse resumes for candidate info
- • Pull key points from meeting transcripts
- • Categorise support tickets
Content Generation
- • Draft email responses
- • Generate product descriptions
- • Create social media posts
- • Write personalised follow-ups
Analysis & Decisions
- • Sentiment analysis on feedback
- • Lead scoring from form responses
- • Prioritise support tickets
- • Recommend next actions
Translation & Localisation
- • Translate customer inquiries
- • Localise content for markets
- • Convert formats and units
- • Standardise data entry
Example: Intelligent Email Processing
Workflow
Analyse incoming support emails, categorise, extract key details, route appropriately.
OpenAI Prompt
Analyse this email and return JSON with: - category: "sales_inquiry" | "support_request" | "complaint" | "spam" - urgency: "high" | "medium" | "low" - summary: brief 1-sentence summary - sentiment: "positive" | "neutral" | "negative" - key_entities: [names, companies, products mentioned] Email: {{gmail.content}}
Claude Integration via HTTP
While Make has native OpenAI integration, you can connect Claude using the HTTP module:
Claude API Call:
URL: https://api.anthropic.com/v1/messages
Method: POST
Headers: x-api-key: {{anthropic.api_key}}, anthropic-version: 2023-06-01
Body: {"model": "claude-3-sonnet-20240229", "max_tokens": 1024, "messages": [...]}
Cost Tip: AI operations can get expensive at scale. Use filters to only send appropriate content to AI modules, and cache common responses where possible.
Make.com Pricing for Australian Businesses
Understanding Make.com's pricing model is crucial for planning automations cost-effectively.
Plan Comparison (AUD Approximate)
| Plan | Monthly Cost | Operations | Best For |
|---|---|---|---|
| Free | $0 | 1,000/month | Learning, testing |
| Core | ~$15 AUD | 10,000/month | Small business, simple automations |
| Pro | ~$30 AUD | 10,000/month | Advanced features, priority execution |
| Teams | ~$45 AUD | 10,000/month | Collaboration, team management |
| Enterprise | Custom | Custom | Large orgs, SSO, support SLAs |
Understanding Operations
Make counts "operations" differently than Zapier counts "tasks":
- One Operation = One Module Execution: A scenario with 5 modules running once uses 5 operations
- Filters Don't Count: Router filters and conditions are free
- Iterations Multiply: Processing 100 items through 3 modules = 300 operations
- Errors Count: Failed operations still count toward your limit
Optimising for Cost
Do
- • Use filters early to stop unnecessary processing
- • Batch operations where possible
- • Schedule non-urgent scenarios for off-peak
- • Use webhooks instead of polling when available
Don't
- • Run scenarios more frequently than needed
- • Process full arrays when you only need some items
- • Forget to set up error handling (failed retries add up)
- • Leave test scenarios running
Cost vs Value Example
Invoice processing automation for accounting firm:
- • Invoices processed: 200/month
- • Operations per invoice: 6 (receive, AI extract, create in Xero, email, Slack, log)
- • Total operations: 1,200/month (fits Core plan at $15 AUD)
- • Time saved: 5 min × 200 = 16.7 hours/month
- • Value at $75/hour: $1,250/month savings
- • ROI: 8,233%
Best Practices for Reliable Automations
Build automations that run reliably and are easy to maintain long-term.
Design Principles
- Single Responsibility: Each scenario should do one thing well. Complex processes = multiple scenarios.
- Fail Gracefully: Add error handlers to every scenario. Log failures and alert appropriate people.
- Document Everything: Use scenario descriptions and notes. Future you will thank present you.
- Test Thoroughly: Test with edge cases, not just happy path. What happens with missing data?
- Monitor Actively: Review execution history regularly. Catch issues before they become problems.
Naming Conventions
Scenario Naming:
[Trigger Source] → [Action] → [Destination]
Examples:
• Typeform → Create Contact → HubSpot
• Gmail Invoice → Process → Xero
• ServiceM8 Job Complete → Invoice + Review
Folder Organisation
- By Function: Sales, Operations, Finance, Customer Success
- By Status: Production, Testing, Archived
- By Client: For agencies managing multiple clients
Testing Checklist
Before Activating Any Scenario
- ☐ Tested with "Run once" using real sample data
- ☐ Tested with edge cases (missing fields, unusual values)
- ☐ Error handling in place for each critical module
- ☐ Notifications set up for failures
- ☐ Schedule is appropriate (not more frequent than needed)
- ☐ Description documented explaining what scenario does
- ☐ No test data in production systems
- ☐ Appropriate team members have access
Maintenance Matters
Schedule monthly reviews of your scenarios. APIs change, business processes evolve, and small issues compound over time. A 30-minute monthly check prevents hours of emergency fixes.
Conclusion
Make.com offers Australian businesses a powerful, cost-effective platform for automation that scales from simple workflows to enterprise-grade processes. The visual scenario builder, combined with advanced features like routers, iterators, and AI integration, enables automations that would otherwise require custom development.
Start with your highest-impact, lowest-risk process—often something like lead follow-up or invoice processing. Build confidence and skills with simpler automations before tackling complex multi-step workflows. And remember: the goal isn't automation for its own sake, but freeing your team to focus on work that genuinely requires human judgment and creativity.
For Australian businesses processing significant volume or needing sophisticated logic, Make.com typically delivers better value than Zapier while handling complexity that Zapier struggles with. The learning curve is worth the investment—once you think in terms of scenarios and modules, you'll spot automation opportunities everywhere.
Frequently Asked Questions
Is Make.com better than Zapier for Australian businesses?
How much does Make.com cost in Australia?
Does Make.com integrate with Xero?
What's the difference between operations and tasks?
Can Make.com connect to AI like ChatGPT?
How difficult is Make.com to learn?
Does Make.com work with Australian trades software?
How reliable is Make.com for business-critical automations?
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