NLP (Natural Language Processing)
The field of AI focused on enabling computers to understand, interpret, and generate human language.
In-Depth Explanation
Natural Language Processing (NLP) is the AI discipline focused on interactions between computers and human language. It encompasses everything from simple spell-checking to sophisticated dialogue systems.
NLP tasks and applications:
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Understanding
- Sentiment analysis: Determine emotional tone
- Named entity recognition: Identify people, places, organisations
- Intent classification: Understand user goals
- Question answering: Find answers in text
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Generation
- Text generation: Create human-like text
- Summarisation: Condense long documents
- Translation: Convert between languages
- Dialogue: Conversational agents
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Transformation
- Text-to-speech: Generate spoken audio
- Speech-to-text: Transcribe audio
- Paraphrasing: Rewrite text
Modern NLP is dominated by transformer-based models (BERT, GPT, Claude) that have dramatically improved performance across all tasks. Pre-training on vast text data, followed by fine-tuning or prompting, is now the standard approach.
Business Context
NLP powers chatbots, document analysis, sentiment analysis, and content generation - the most common business AI applications.
How Clever Ops Uses This
NLP is at the core of most solutions we build for Australian businesses - from intelligent document processing to customer service automation to content creation systems.
Example Use Case
"Using NLP to automatically categorise and route customer support emails to the right team based on content and sentiment."