Intelligent Automation
IA
Combining RPA with AI capabilities like machine learning, NLP, and computer vision to automate processes that require judgment, learning, or understanding unstructured data.
In-Depth Explanation
Intelligent Automation (IA) extends RPA by adding AI capabilities, enabling automation of more complex processes that require understanding, learning, and decision-making.
IA components:
- RPA: Base automation for repetitive tasks
- Machine learning: Pattern recognition and prediction
- NLP: Understanding text and language
- Computer vision: Processing documents and images
- Process mining: Discovering automation opportunities
IA vs RPA:
- RPA: Follows rules exactly, can't handle exceptions
- IA: Handles variations, learns from data, makes decisions
Intelligent automation capabilities:
- Document understanding and extraction
- Email triage and response
- Sentiment analysis and routing
- Anomaly detection
- Predictive decision support
Business Context
Intelligent automation handles the 20% of exceptions that cause 80% of manual work. It automates end-to-end processes, not just individual tasks.
How Clever Ops Uses This
We design intelligent automation solutions for Australian businesses, combining AI and automation to handle complex processes that pure RPA can't address.
Example Use Case
"Invoice processing that uses OCR to read any format, ML to extract fields, NLP to match purchase orders, and RPA to enter the ERP - handling exceptions automatically."