Harvard-Educated Discord Experts | FT Fast 500

Community Engagement Automated Discord

Discord has evolved beyond gaming into a powerful platform for communities, customer support, and team collaboration. Our Discord integrations connect your server with CRM systems, support platforms, and business tools. Automate moderation, sync customer data, create support tickets from messages, and build engagement bots that enhance your community experience. Perfect for businesses using Discord for customer communities, internal teams, or content creator engagement.

150M+

Active users

Real-time

Messaging

Voice

Channels

Bots

Extensible

Automate Your Discord Integration View Integration Options

Why Integrate Discord with Your Business Systems?

Community at Scale

Discord handles large communities efficiently. Our integrations add business functionality - member verification, support ticket creation, and CRM sync without losing the community feel.

Real-Time Engagement

Instant notifications in Discord channels when business events occur. New sales, support tickets, system alerts - your team sees everything in real-time where they already communicate.

Bot Automation

Custom bots automate moderation, answer FAQs, collect feedback, and route support requests. Your community runs smoothly with minimal manual moderation.

Systems We Connect with Discord

Zendesk

Freshdesk

HubSpot

Shopify

Teachable

Kajabi

Stripe

GitHub

Plus 100+ more systems - if you use it, we can integrate it with Discord

How Discord Integration Works

Connect Your Systems

We securely connect Discord with your other business applications using official APIs and best practices.

Map Your Data

Configure how data flows between systems - which fields map where, what triggers sync, and business rules.

Automate Forever

Once configured, data flows automatically 24/7. Monitor with dashboards and alerts for complete peace of mind.

Data Flow Architecture

Here's how data flows between Discord and your connected systems:

┌─────────────────┐     ┌──────────────────┐     ┌─────────────────┐
│  Discord Bot    │     │   Integration    │     │   Business      │
│   Gateway       │────▶│     Layer        │────▶│   Systems       │
└─────────────────┘     └──────────────────┘     └─────────────────┘
        │                        │                        │
        │                        ▼                        │
        │               ┌──────────────────┐              │
        │               │  Event Handler   │              │
        │               │  • Messages      │              │
        │               │  • Reactions     │              │
        │               │  • Member joins  │              │
        │               └──────────────────┘              │
        │                        │                        │
        ▼                        ▼                        ▼
   ┌─────────┐            ┌─────────────┐          ┌──────────┐
   │Community│            │ Bot Actions │          │CRM/Support│
   │  Event  │            │& Responses  │          │  Ticket   │
   └─────────┘            └─────────────┘          └──────────┘

Example: Support Ticket Creation Flow
══════════════════════════════════════
1. Member posts in #support channel or DMs bot
2. Bot acknowledges and creates support thread
3. Member describes issue in thread
4. Bot collects structured info (category, urgency)
5. Integration creates ticket in Zendesk/Freshdesk
6. Ticket ID sent back to Discord thread
7. Support agent responds in ticketing system
8. Response posted to Discord thread automatically
9. Thread closes when ticket resolved

Common Field Mappings

Source Field	Target Field	Notes
Discord.User.id	CRM.Contact.DiscordID	Unique identifier
Discord.User.username	CRM.Contact.DiscordHandle	Display name
Discord.User.email	CRM.Contact.Email	If verified
Discord.Message.content	Support.Ticket.Description	Issue description
Discord.Message.channel	Support.Ticket.Category	Channel-based routing
Discord.Member.roles	CRM.Contact.MembershipLevel	Role-based segmentation
Discord.Member.joined_at	CRM.Contact.CommunityJoinDate	Member since
Discord.Reaction.emoji	Survey.Response.Rating	Feedback collection
Discord.Thread.id	Support.Ticket.ThreadLink	Reference link
Support.Ticket.status	Discord.Thread.archived	Auto-close threads

Example API Response

Sample data structure when syncing from Discord:

// Discord Bot - Webhook Event (Message Create)
{
  "t": "MESSAGE_CREATE",
  "d": {
    "id": "1234567890123456789",
    "channel_id": "9876543210987654321",
    "guild_id": "1111222233334444555",
    "author": {
      "id": "5555666677778888999",
      "username": "community_member",
      "discriminator": "1234",
      "avatar": "abc123def456"
    },
    "content": "I need help with my subscription - it's not showing as active",
    "timestamp": "2024-01-15T10:30:00.000000+00:00",
    "attachments": [],
    "embeds": []
  }
}

// Bot Response - Create Support Thread
POST https://discord.com/api/v10/channels/{channel_id}/threads
Authorization: Bot {bot_token}
Content-Type: application/json

{
  "name": "Support: Subscription Issue - community_member",
  "auto_archive_duration": 1440,
  "type": 11,
  "message": {
    "content": "Hi <@5555666677778888999>! I've created this thread for your support request.\n\n**Your Issue:** Subscription not showing as active\n\n**Ticket ID:** ZD-12345\n\nOur support team has been notified and will respond shortly. You can track your ticket at: https://support.company.com/tickets/12345"
  }
}

// Zendesk Ticket Creation
POST https://company.zendesk.com/api/v2/tickets
Content-Type: application/json

{
  "ticket": {
    "subject": "Discord Support: Subscription Issue",
    "comment": {
      "body": "Customer: community_member (Discord ID: 5555666677778888999)\n\nIssue: I need help with my subscription - it's not showing as active\n\nDiscord Thread: https://discord.com/channels/1111222233334444555/thread-id"
    },
    "requester": {
      "name": "community_member",
      "email": "community_member@verified.discord"
    },
    "custom_fields": [
      { "id": 123456, "value": "discord" },
      { "id": 789012, "value": "5555666677778888999" }
    ],
    "tags": ["discord", "subscription", "community"]
  }
}

AI & Custom Integration Examples

Beyond system-to-system connections, we build custom AI solutions and interfaces powered by Discord data.

Intelligent Moderation

AI analyzes messages for spam, toxicity, and policy violations. Automated warnings, message removal, and escalation to human moderators based on severity.

Smart FAQ Responses

AI-powered bot answers common questions using your knowledge base. Natural language understanding handles variations in how questions are asked.

Sentiment Monitoring

Track community sentiment over time. AI identifies emerging issues, negative trends, or viral positive content. Alerts community managers to potential problems.

Member Engagement Scoring

AI analyzes member activity patterns to identify engaged users, at-risk members, and potential advocates. Triggers personalized outreach based on engagement level.

Integration Prerequisites

Before starting your Discord integration, ensure you have:

Discord server with admin/owner access
Discord application and bot token
Bot permissions: Read Messages, Send Messages, Manage Threads, etc.
Verified bot for servers over 100 members
Support system (Zendesk, Freshdesk) with API access
CRM system for member data sync

Common Issues & Solutions

Bot not responding to messages

Commands not working

Role assignment failing

Webhook messages not appearing

Member data not syncing

Real Results from Discord Integration

“Our Discord community of 5,000 members was overwhelming to manage. Custom bots now handle verification, FAQ responses, and support ticket creation. Our team focuses on high-value interactions while automation handles the routine.”

SaaS Company

Technology, Sydney