Community Engagement Automated Discord

// Discord Bot - Webhook Event (Message Create)
{
  "t": "MESSAGE_CREATE",
  "d": {
    "id": "1234567890123456789",
    "channel_id": "9876543210987654321",
    "guild_id": "1111222233334444555",
    "author": {
      "id": "5555666677778888999",
      "username": "community_member",
      "discriminator": "1234",
      "avatar": "abc123def456"
    },
    "content": "I need help with my subscription - it's not showing as active",
    "timestamp": "2024-01-15T10:30:00.000000+00:00",
    "attachments": [],
    "embeds": []
  }
}

// Bot Response - Create Support Thread
POST https://discord.com/api/v10/channels/{channel_id}/threads
Authorization: Bot {bot_token}
Content-Type: application/json

{
  "name": "Support: Subscription Issue - community_member",
  "auto_archive_duration": 1440,
  "type": 11,
  "message": {
    "content": "Hi <@5555666677778888999>! I've created this thread for your support request.\n\n**Your Issue:** Subscription not showing as active\n\n**Ticket ID:** ZD-12345\n\nOur support team has been notified and will respond shortly. You can track your ticket at: https://support.company.com/tickets/12345"
  }
}

// Zendesk Ticket Creation
POST https://company.zendesk.com/api/v2/tickets
Content-Type: application/json

{
  "ticket": {
    "subject": "Discord Support: Subscription Issue",
    "comment": {
      "body": "Customer: community_member (Discord ID: 5555666677778888999)\n\nIssue: I need help with my subscription - it's not showing as active\n\nDiscord Thread: https://discord.com/channels/1111222233334444555/thread-id"
    },
    "requester": {
      "name": "community_member",
      "email": "community_member@verified.discord"
    },
    "custom_fields": [
      { "id": 123456, "value": "discord" },
      { "id": 789012, "value": "5555666677778888999" }
    ],
    "tags": ["discord", "subscription", "community"]
  }
}