Asana + Gorgias

Stop Copying Data Between Asana and Gorgias - Automate It

With 12+ of integration experience and 98% client retention, Clever Ops builds Asana to Gorgias integrations that mid-market Australian businesses can depend on.

8+ hours/week

Saved weekly

Instant

Ticket context

12+

Years experience

One-way

Sync direction

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Why Connect Asana to Gorgias?

Task updates in Asana are invisible to the team using Gorgias, leading to duplicated effort and missed deadlines

Gorgias adds complexity: phone and voice support capabilities are basic compared to Zendesk and Freshdesk, requiring integrations for a full omnichannel experience

No single source of truth when tasks live in two disconnected tools, so staff second-guess which system has the correct information

Client engagement details in Asana and time-tracking data in Gorgias do not align, making billing inaccurate

Asana limitations compound the integration challenge: no built-in time tracking - teams need to integrate with Harvest, Toggl, or similar tools for billable hour tracking

Manually copying data between Asana and Gorgias wastes hours every week that could be spent on revenue-generating work

How We Help

With 12+ helping mid-market Australian businesses, we have built dozens of integrations between project management and customer support platforms. Connecting Asana to Gorgias is a proven workflow we deploy in 2 weeks. On the technical side, Asana uses a REST API with OAuth authentication, and Gorgias authenticates via API key, which our team handles as part of the build.

Eliminate Duplicate Work Between Teams

Task updates in Asana are reflected in Gorgias immediately. Teams using different tools stay aligned on priorities, deadlines, and assignments without manual status chasing.

Custom-Built for Your Workflow

Unlike generic connectors, we build integrations tailored to how your business actually uses Asana and Gorgias. Custom field mappings, business rules, and error handling included.

Unlock Gorgias Value

Gorgias stands out because deep Shopify integration shows order details, tracking info, and customer history directly in the support ticket without switching tabs. Integrating it with Asana means your team gets this benefit with complete, accurate data flowing in automatically.

Real-Time Visibility Across Teams

When a record updates in Asana, every team member working in Gorgias sees the change instantly. No lag, no stale dashboards, no conflicting reports.

Asana to Gorgias Use Cases

Automated error handling and retry for Asana/Gorgias sync

When a sync between Asana and Gorgias fails due to a rate limit, network issue, or validation error, the integration retries automatically with exponential backoff. Your team is alerted only when intervention is genuinely needed.

Mirror tasks between Asana and Gorgias

When a task is created, reassigned, or completed in Asana, the linked ticket in Gorgias updates immediately. Teams working in different tools always see the same status, assignees, and due dates.

Data Mapping

How data flows between Asana and Gorgias

Asana	→	Gorgias	Notes
Asana Tasks	→	Gorgias Tickets	Task assignments, due dates, and completion status synchronised so both teams work from the same priorities.
Asana Record IDs	→	Gorgias External References	Cross-reference identifiers stored on both records for bidirectional lookups and deduplication
Asana Owner/Assignee	→	Gorgias Owner/Assignee	Record ownership mapped between platforms using email address as the matching key
Asana Timestamps	→	Gorgias Audit Log	Created and modified timestamps preserved for sync conflict resolution and compliance
Asana Goals	→	Gorgias Custom Fields	Goals data from Asana stored in Gorgias custom fields for reference
Asana Sections	→	Gorgias Custom Fields	Sections data from Asana stored in Gorgias custom fields for reference
Asana Portfolios	→	Gorgias Custom Fields	Portfolios data from Asana stored in Gorgias custom fields for reference
Asana Projects	→	Gorgias Custom Fields	Projects data from Asana stored in Gorgias custom fields for reference

Asana + Gorgias Integration FAQ

Absolutely. Custom field mapping is a core part of every integration we build. Whether it is custom properties in Asana or user-defined fields in Gorgias, we map them precisely to your requirements. We can also transform data formats, apply business rules, and handle conditional mappings.

Most Asana to Gorgias integrations are completed within 2 weeks. We start with a discovery session to understand your specific workflow, then build and test the integration. Complex setups with custom business logic may take up to 4-8 weeks.

Yes. Asana supports webhooks for instant event notifications, and Gorgias also provides webhook support for bidirectional triggers. Changes in Asana are reflected in Gorgias within seconds. For high-volume scenarios, we implement queuing to handle peak loads without data loss.

By default, we configure Asana to Gorgias as a one-way sync, but bi-directional sync is possible if your workflow requires it. We will assess the best approach during the discovery session.

Our integrations include retry logic and error queuing. If Gorgias is temporarily down, changes are queued and replayed once the system recovers. You will receive alerts for any sync failures that need attention. No data is lost during outages.

Our integrations include comprehensive error handling: automatic retries for transient failures (respecting API rate limits), error queuing for system outages, data validation before writes, and real-time alerts for issues that need human attention. We also provide a dashboard where you can monitor sync health and review error logs.

Yes. All data is transferred over encrypted connections (TLS/SSL). We follow least-privilege API access, using OAuth 2.0 authentication with scoped permissions, never store credentials in plain text, and log all sync activity for audit purposes. For Australian businesses with compliance requirements, we can implement additional safeguards.