Acuity Scheduling + Shopify

Acuity Scheduling to Shopify Integration for mid-market Australian businesses

With 12+ of integration experience and 98% client retention, Clever Ops builds Acuity Scheduling to Shopify integrations that mid-market Australian businesses can depend on.

8+ hours/week

Saved weekly

2 weeks

Setup time

98%

Client retention

One-way

Sync direction

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Why Connect Acuity Scheduling to Shopify?

Reporting across Acuity Scheduling and Shopify requires painful manual exports and spreadsheet merges

Patient appointment data in Acuity Scheduling and billing records in Shopify require double entry, risking compliance issues

Manually copying data between Acuity Scheduling and Shopify wastes hours every week that could be spent on revenue-generating work

Client engagement details in Acuity Scheduling and time-tracking data in Shopify do not align, making billing inaccurate

Acuity Scheduling uses a REST API while Shopify uses REST + Webhook, requiring careful middleware to translate data formats between the two platforms

No single source of truth when contacts live in two disconnected tools, so staff second-guess which system has the correct information

How We Help

Based in Gippsland, Victoria, Clever Ops understands the tools Australian Healthcare & Allied Health and Professional Services businesses depend on. We connect Acuity Scheduling to Shopify with purpose-built integrations that handle appointments and clients sync reliably at scale. On the technical side, Acuity Scheduling uses a REST API with API key authentication, which our team handles as part of the build.

Built-In Error Handling and Alerts

Our integrations include automatic retries, error queuing, and real-time notifications. If something fails between Acuity Scheduling and Shopify, your team knows immediately and the system self-recovers where possible.

Real-Time Visibility Across Teams

When a record updates in Acuity Scheduling, every team member working in Shopify sees the change instantly. No lag, no stale dashboards, no conflicting reports.

Unlock Shopify Value

Shopify stands out because purpose-built for e-commerce with everything from product management to shipping to payments working together out of the box. Integrating it with Acuity Scheduling means your team gets this benefit with complete, accurate data flowing in automatically.

Amplify Acuity Scheduling Strengths

Acuity Scheduling excels because highly customisable intake forms with conditional logic, file uploads, and custom fields gather exactly the information needed before appointments. Connecting it to Shopify ensures that advantage flows through your entire workflow rather than staying siloed in one tool.

Acuity Scheduling to Shopify Use Cases

Automated error handling and retry for Acuity Scheduling/Shopify sync

When a sync between Acuity Scheduling and Shopify fails due to a rate limit, network issue, or validation error, the integration retries automatically with exponential backoff. Your team is alerted only when intervention is genuinely needed.

Sync Acuity Scheduling clients to Shopify customers

When a client is created or updated in Acuity Scheduling, the corresponding customer record in Shopify is automatically created or updated. Contact details, company associations, and custom fields are all mapped.

Data Mapping

How data flows between Acuity Scheduling and Shopify

Acuity Scheduling	→	Shopify	Notes
Acuity Scheduling Clients -> id	→	Shopify Customers -> id	Unique identifier stored as cross-reference for record linking
Acuity Scheduling Clients -> firstName	→	Shopify Customers -> firstName	Contact identity fields synchronised to maintain consistency
Acuity Scheduling Clients -> lastName	→	Shopify Customers -> lastName	Contact identity fields synchronised to maintain consistency
Acuity Scheduling Clients -> email	→	Shopify Customers -> email	Primary matching key for identifying existing records across both platforms
Acuity Scheduling Record IDs	→	Shopify External References	Cross-reference identifiers stored on both records for bidirectional lookups and deduplication
Acuity Scheduling Owner/Assignee	→	Shopify Owner/Assignee	Record ownership mapped between platforms using email address as the matching key
Acuity Scheduling Timestamps	→	Shopify Audit Log	Created and modified timestamps preserved for sync conflict resolution and compliance
Acuity Scheduling Forms	→	Shopify Custom Fields	Forms data from Acuity Scheduling stored in Shopify custom fields for reference
Acuity Scheduling Availability	→	Shopify Custom Fields	Availability data from Acuity Scheduling stored in Shopify custom fields for reference
Acuity Scheduling Clients	→	Shopify Custom Fields	Clients data from Acuity Scheduling stored in Shopify custom fields for reference

Acuity Scheduling + Shopify Integration FAQ

We map scheduling data like appointments and clients from Acuity Scheduling to the corresponding e-commerce structures in Shopify. Our team handles data transformation, validation, and conflict resolution between the two system types.

By default, we configure Acuity Scheduling to Shopify as a one-way sync, but bi-directional sync is possible if your workflow requires it. We will assess the best approach during the discovery session.

Yes, every integration includes 3 months of post-launch support. We monitor sync health, troubleshoot issues, and make adjustments as your workflow evolves. Ongoing maintenance plans are available for businesses that want continuous optimisation.

Yes. All data is transferred over encrypted connections (TLS/SSL). We follow least-privilege API access, never store credentials in plain text, and log all sync activity for audit purposes. For Australian businesses with compliance requirements, we can implement additional safeguards.

Absolutely. Custom field mapping is a core part of every integration we build. Whether it is custom properties in Acuity Scheduling or user-defined fields in Shopify, we map them precisely to your requirements. We can also transform data formats, apply business rules, and handle conditional mappings.

Yes. We routinely build conditional logic, field transformations, data enrichment, and approval workflows into integrations. For example, only sync contacts that meet certain criteria, or transform data formats before writing to Shopify. Your business rules drive the integration design.

Our integrations include retry logic and error queuing. If Shopify is temporarily down, changes are queued and replayed once the system recovers. You will receive alerts for any sync failures that need attention. No data is lost during outages.