Acuity Scheduling + Keap

Real-Time Acuity Scheduling to Keap Sync - Purpose-Built for Your Business

Australian Healthcare & Allied Health businesses rely on both Acuity Scheduling and Keap. Our custom one-way integration keeps them in sync, saving your team 8+ hours/week and eliminating data entry errors.

8+ hours/week

Saved weekly

250+

Total hours saved

50+

Clients served

One-way

Sync direction

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Why Connect Acuity Scheduling to Keap?

Bookings made in Acuity Scheduling are not visible in Keap, creating scheduling conflicts and double-bookings

New team members take longer to onboard because they must learn manual workarounds to keep Acuity Scheduling and Keap aligned

Client engagement details in Acuity Scheduling and time-tracking data in Keap do not align, making billing inaccurate

No single source of truth when contacts live in two disconnected tools, so staff second-guess which system has the correct information

Patient appointment data in Acuity Scheduling and billing records in Keap require double entry, risking compliance issues

Reporting across Acuity Scheduling and Keap requires painful manual exports and spreadsheet merges

How We Help

Australian mid-market businesses lose hours every week copying contacts and appointments between Acuity Scheduling and Keap. Clever Ops builds a custom integration that automates this entire workflow, so your team can redirect that time to higher-value tasks. On the technical side, Acuity Scheduling uses a REST API with API key authentication, and Keap authenticates via OAuth, which our team handles as part of the build.

Unified Clients Across Both Platforms

Clients in Acuity Scheduling and contacts in Keap stay perfectly aligned. Every update, whether it is a new phone number, email change, or company association, is reflected in both systems within seconds.

Zero Scheduling Conflicts

Bookings in Acuity Scheduling sync to Keap instantly, preventing the double-bookings and missed appointments that plague businesses running these systems independently.

Amplify Acuity Scheduling Strengths

Acuity Scheduling excels because highly customisable intake forms with conditional logic, file uploads, and custom fields gather exactly the information needed before appointments. Connecting it to Keap ensures that advantage flows through your entire workflow rather than staying siloed in one tool.

Unlock Keap Value

Keap stands out because built-in e-commerce features including checkout pages, order forms, and subscription management let small businesses sell directly from the CRM. Integrating it with Acuity Scheduling means your team gets this benefit with complete, accurate data flowing in automatically.

Acuity Scheduling to Keap Use Cases

Sync appointments from Acuity Scheduling to Keap

When a appointment is booked, rescheduled, or cancelled in Acuity Scheduling, the corresponding record in Keap updates instantly. Prevents double-bookings and keeps all teams informed of schedule changes.

Automated error handling and retry for Acuity Scheduling/Keap sync

When a sync between Acuity Scheduling and Keap fails due to a rate limit, network issue, or validation error, the integration retries automatically with exponential backoff. Your team is alerted only when intervention is genuinely needed.

Sync Acuity Scheduling clients to Keap contacts

When a client is created or updated in Acuity Scheduling, the corresponding contact record in Keap is automatically created or updated. Contact details, company associations, and custom fields are all mapped.

Data Mapping

How data flows between Acuity Scheduling and Keap

Acuity Scheduling	→	Keap	Notes
Acuity Scheduling Clients -> id	→	Keap Contacts -> id	Unique identifier stored as cross-reference for record linking
Acuity Scheduling Clients -> phone	→	Keap Contacts -> phone_numbers	Phone numbers normalised to Australian format during sync
Acuity Scheduling Appointments	→	Keap Appointments	Booking and scheduling data synchronised to prevent double-bookings and ensure calendar accuracy.
Acuity Scheduling Owner/Assignee	→	Keap Owner/Assignee	Record ownership mapped between platforms using email address as the matching key
Acuity Scheduling Record IDs	→	Keap External References	Cross-reference identifiers stored on both records for bidirectional lookups and deduplication
Acuity Scheduling Timestamps	→	Keap Audit Log	Created and modified timestamps preserved for sync conflict resolution and compliance
Acuity Scheduling Availability	→	Keap Custom Fields	Availability data from Acuity Scheduling stored in Keap custom fields for reference
Acuity Scheduling Calendars	→	Keap Custom Fields	Calendars data from Acuity Scheduling stored in Keap custom fields for reference
Acuity Scheduling Forms	→	Keap Custom Fields	Forms data from Acuity Scheduling stored in Keap custom fields for reference
Acuity Scheduling Clients	→	Keap Custom Fields	Clients data from Acuity Scheduling stored in Keap custom fields for reference

Acuity Scheduling + Keap Integration FAQ

Most Acuity Scheduling to Keap integrations are completed within 2 weeks. We start with a discovery session to understand your specific workflow, then build and test the integration. Complex setups with custom business logic may take up to 4-8 weeks.

Yes, we handle one-time historical data migrations alongside ongoing sync. We map your existing contacts, validate data quality, and run test migrations before the final cutover. Most migrations complete within 4-8 weeks depending on volume.

Our integrations include retry logic and error queuing. If Keap is temporarily down, changes are queued and replayed once the system recovers. You will receive alerts for any sync failures that need attention. No data is lost during outages.

By default, we configure Acuity Scheduling to Keap as a one-way sync, but bi-directional sync is possible if your workflow requires it. We will assess the best approach during the discovery session.

Integration pricing depends on complexity, including the number of data objects synced (contacts, appointments), sync direction, custom business rules, and volume. Most Acuity Scheduling to Keap integrations fall within our standard integration tier. Book a free assessment to get a specific quote for your requirements.

Yes. All data is transferred over encrypted connections (TLS/SSL). We follow least-privilege API access, never store credentials in plain text, and log all sync activity for audit purposes. For Australian businesses with compliance requirements, we can implement additional safeguards.

Yes. We have built integrations for Healthcare & Allied Health businesses that rely on both Acuity Scheduling and Keap. The integration is customised to your industry-specific workflows, data structures, and compliance requirements. Book Free Assessment to discuss your specific needs.