Feedback Collection

Automate Your Feedback Collection

Eliminate manual feedback collection with a custom automation workflow. Built by Harvard-educated experts, our solutions save mid-market Australian businesses 10+ hours/week on average.

10+ hours/week

Time saved

$1,800+/month

Cost reduction

98%

Client retention

2 weeks

First prototype

Book Free Assessment View All Workflows

The Problem

Manual feedback collection creates these challenges for businesses.

Senior staff are stuck doing low-value feedback collection tasks instead of strategic work

Staff turnover creates risk because feedback collection knowledge lives in people's heads, not systems

Data entry errors in feedback collection cause downstream problems and rework

Inconsistent feedback collection outputs undermine client trust and team confidence

Automated Workflow

Here is how we automate your feedback collection end to end.

Trigger Point

Identify the right moment to request feedback based on purchase, interaction, or milestone.

✓ Tool: Zapier
✓ Action: Set trigger

Survey Delivery

Send contextual feedback surveys with the right questions for each touchpoint.

✓ Tool: Google Forms
✓ Action: Send survey

Response Capture

Collect and store responses with customer context and interaction history.

✓ Tool: Google Sheets
✓ Action: Store responses

Scoring & Analysis

Calculate NPS, CSAT, and CES scores with trend analysis over time.

✓ Tool: Google Sheets
✓ Action: Analyse scores

Action Routing

Route negative feedback for immediate follow-up and positive feedback for testimonials.

✓ Tool: Slack
✓ Action: Route actions

Tools Involved

We connect these tools into a seamless automated workflow.

Google Forms

Zapier

Google Sheets

HubSpot

Slack

Benefits

What you gain when you automate feedback collection.

Save 10+ hours/week on Feedback Collection

Eliminate manual steps in your feedback collection workflow. Your team gets back hours every week to focus on growth and customer service.

Fast Return on Feedback Collection Investment

With 10+ hours/week of time reclaimed, most businesses see measurable ROI within weeks. Reinvest those hours into revenue-generating activities instead of manual feedback collection.

Complete Feedback Collection Visibility

Know exactly where every feedback collection task stands at any moment. Real-time dashboards and automated alerts keep everyone informed without chasing.

Reduce Errors and Rework in Feedback Collection

Automated feedback collection eliminates typos, missed steps, and human error. Every task follows the same validated process, every time.

Feedback Collection Automation FAQ

Feedback Collection automation typically reaches prototype stage in 2 weeks, with the complete solution delivered in 4-8 weeks. We account for your specific tools, compliance needs, and team workflows from day one.

Our feedback collection automations connect to Google Forms, Zapier, Google Sheets, plus over 150+ other tools and platforms. Rather than replacing what works, we plug into your existing stack so the automation delivers value from day one.

We quote after a free assessment where we map your workflow end to end. This ensures the price reflects exactly what you need - no unnecessary features inflating the cost, and no surprises after kickoff.

No. We build automation around your existing tools and processes. Our approach is to enhance what you already have, not force you onto new platforms. We connect your current systems together so data flows automatically without your team changing how they work.

Every workflow includes built-in safeguards: automatic retries for temporary failures, clear error notifications, and fallback paths for edge cases. Our 98% client retention rate reflects the reliability our clients experience long after launch.

Definitely. A phased rollout lets us tackle the biggest pain points in your feedback collection process first. Each phase is standalone and delivers measurable value, so you are never waiting months to see results.