Payment Collection Automation for Healthcare & Allied Health
Transform your healthcare & allied health payment collection automation with custom automation built by Harvard-educated experts. Measurable outcomes in 4-8 weeks, backed by 98% client retention.
Expected Outcomes
Measurable results our healthcare & allied health clients achieve with payment collection automation.
Automated item number validation and claim submission reduces the error rate that leads to rejected Medicare and health fund claims, accelerating reimbursement.
Consistent, sensitive payment reminders with easy payment links significantly increase the collection rate on outstanding patient gap payments and private fees.
Automated invoice generation at the point of service eliminates the scenario where appointments are delivered but never invoiced due to admin oversight.
The Challenge
Common payment collection automation challenges facing healthcare & allied health businesses.
Medicare claim rejections are not followed up promptly, and thousands of dollars in rejected claims sit uncollected for months before anyone reviews the rejection reports.
Patient gap payments are not chased consistently because reception staff feel uncomfortable making collection calls and prioritise other tasks.
Some appointments are delivered but never invoiced because the clinician does not complete their notes promptly and the invoice generation process depends on manual triggers.
Reconciliation between appointments delivered, invoices generated, and payments received is done monthly at best, meaning revenue leakage goes undetected for weeks.
Implementation
How we implement payment collection automation for your healthcare & allied health business.
Generate Patient Invoices at Checkout
Patient invoices are generated automatically at appointment completion with Medicare item numbers, private health fund codes, and gap amounts calculated. Bulk-billed services are claimed directly.
- ✓ Tools: Make, Cliniko, Tyro
Process Insurance and Medicare Claims
Medicare bulk bill claims and private health fund claims are submitted electronically at the point of service. Rejected claims are flagged for review with rejection reason codes.
- ✓ Tools: Make, Cliniko, Medicare Online
Chase Outstanding Patient Balances
Patients with outstanding balances receive automated payment reminders via email and SMS with secure payment links. Reminder tone acknowledges the healthcare context with sensitivity.
- ✓ Tools: Make, Cliniko, Twilio
Reconcile and Report
Daily reconciliation matches payments received against invoices generated, flagging discrepancies. Monthly reports show revenue by clinician, service type, and payment method.
- ✓ Tools: Make, Xero, Google Sheets
Why Choose Clever Ops
What makes our payment collection automation solution different.
Point-of-Service Invoicing
Invoices are generated automatically when clinicians complete their appointment notes, eliminating the delay between service delivery and invoice generation that creates revenue leakage.
Electronic Claim Submission
Medicare and health fund claims are submitted electronically at the point of service with automated validation, reducing rejection rates and accelerating reimbursement.
Sensitive Patient Reminders
Payment reminders are worded appropriately for the healthcare context, maintaining the patient relationship while systematically collecting outstanding balances.
Revenue Integrity Reporting
Daily reconciliation between appointments, invoices, and payments identifies any gaps immediately, ensuring every service delivered is invoiced and every invoice is collected.
Healthcare & Allied Health Compliance
This solution includes safeguards for Australian Privacy Principles (APPs), Medicare compliance, and health record management under the My Health Records Act. All patient data handling follows AHPRA guidelines.
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Frequently Asked Questions
Frequently Asked Questions
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