Roster Management

Roster Management for Hospitality & Tourism

Transform your hospitality & tourism roster management with custom automation built by Harvard-educated experts. Measurable outcomes in 4-8 weeks, backed by 98% client retention.

2 weeks

First prototype

98%

Client retention

50+

Businesses served

150+

Integrations

Book Free Assessment All Hospitality & Tourism Solutions

Expected Outcomes

Measurable results our hospitality & tourism clients achieve with roster management.

12% reduction

Labour Cost Optimisation

Demand-driven rostering that matches staffing to projected covers has reduced labour costs while maintaining service quality during peak periods.

100% automated

Award Compliance

Automated Hospitality Award interpretation eliminates the penalty rate calculation errors that previously created Fair Work compliance exposure.

Up 35%

Staff Satisfaction

Fair shift allocation, advance roster visibility, and self-service swap capabilities have measurably improved staff engagement and reduced turnover.

The Challenge

Common roster management challenges facing hospitality & tourism businesses.

Venue managers spending hours building rosters manually without data on projected demand, leading to overstaffing on quiet nights and understaffing during unexpected busy periods

Split shift and penalty rate calculations done manually in payroll, creating errors that expose the venue to wage underpayment claims

Staff calling in sick with no system to quickly find qualified replacements, leaving the venue short-staffed during service

High staff turnover partly driven by inconsistent shift allocation and lack of advance roster visibility

Implementation

How we implement roster management for your hospitality & tourism business.

Staff Availability and Preference Collection

Hospitality staff submit weekly availability through a mobile app, indicating preferred shifts, unavailable dates, maximum hours desired, and any second-job commitments that affect scheduling, with RSA and food handling certificate status tracked automatically.

✓ Tools: Deputy, Make, Google Sheets

Demand-Driven Roster Generation

Rosters are generated based on projected demand from booking data, historical trading patterns, event calendars, and seasonal trends, ensuring staffing levels match anticipated covers without overstaffing during quiet periods.

✓ Tools: Deputy, ResDiary, Make

Roster Publication and Shift Marketplace

Published rosters are distributed via mobile notification with a shift marketplace where staff can pick up additional hours, swap shifts with qualified colleagues, or release shifts they cannot work.

✓ Tools: Deputy, SMS Gateway, Slack

Award Interpretation and Payroll Export

Worked hours including split shifts, penalty rates, overtime, and casual loading are automatically calculated against the Hospitality Industry General Award and exported to payroll with detailed breakdowns.

✓ Tools: Deputy, Xero, Make

Why Choose Clever Ops

What makes our roster management solution different.

Demand-Matched Staffing

Rosters are generated based on booking data and trading history, ensuring the right number of staff are rostered for projected demand levels.

Hospitality Award Automation

Split shifts, penalty rates, overtime, casual loading, and public holiday rates are calculated automatically against the current Hospitality Award.

Mobile Shift Marketplace

Staff can pick up, swap, or release shifts through their phone, with the system ensuring only qualified staff (current RSA, food handling) can accept relevant shifts.

Advance Roster Visibility

Rosters are published with the advance notice required by the Award, and staff receive mobile notifications with their upcoming schedule.

Hospitality & Tourism Compliance

Includes food safety compliance (HACCP), RSA requirements, liquor licensing documentation, and tourism accreditation record keeping.

Frequently Asked Questions

From kickoff to your first working roster management solution for hospitality & tourism is typically 2 weeks. Full implementation follows within 4-8 weeks. Each phase delivers measurable value before the next begins.

Pricing for roster management depends on your hospitality & tourism workflow complexity and the number of systems involved. Most solutions fall within our standard tiers. Start with a free assessment for an accurate quote.

We connect roster management to your existing tools including Deputy, Tanda, Make and 150+ other platforms. No need to switch - we plug into what you already use.

We provide 3 months of hands-on support after launching your roster management solution. This includes monitoring, adjustments, and training. After that, we offer ongoing support plans tailored to your needs.

No. We build roster management around your existing hospitality & tourism tools and processes. Our approach enhances what you already have: zero retraining, zero data migration, and immediate ROI.