Use Case
A specific scenario describing how AI will be used to solve a business problem or enable a capability.
In-Depth Explanation
A use case describes a specific application of AI to a business need, including the problem, solution approach, users, and expected value. Well-defined use cases are essential for AI project success.
Use case components:
- Problem statement: What business challenge is addressed
- Solution description: How AI will solve it
- Users/stakeholders: Who will use and benefit
- Data requirements: What data is needed
- Success metrics: How value will be measured
- Assumptions/constraints: Dependencies and limitations
Use case evaluation criteria:
- Value: Business impact if successful
- Feasibility: Technical and organisational ability to execute
- Data readiness: Availability of required data
- Strategic fit: Alignment with business priorities
- Risk: Consequences of failure
Use case prioritisation:
- High value + high feasibility = prioritise
- High value + low feasibility = invest in feasibility
- Low value + high feasibility = quick wins
- Low value + low feasibility = deprioritise
Business Context
Clear use cases prevent "AI looking for a problem." They ensure AI investment targets specific, valuable business needs rather than general exploration.
How Clever Ops Uses This
We help Australian businesses identify, evaluate, and prioritise AI use cases, ensuring effort focuses on opportunities with the best value-to-feasibility ratio.
Example Use Case
"Use case: Automatically categorise and route customer emails to reduce response time from 24 hours to 2 hours, measured by first response time and routing accuracy."