Knowledge Base
A structured repository of information that AI systems can query. In RAG systems, this typically contains company documents, FAQs, and domain-specific content.
In-Depth Explanation
A knowledge base is an organised collection of information that AI systems use to provide accurate, grounded responses. It serves as the source of truth for RAG systems and AI assistants.
Knowledge base components:
- Documents: PDFs, Word files, web pages
- FAQs: Common questions and answers
- Product information: Specs, pricing, availability
- Policies: Procedures, guidelines, terms
- Historical data: Past interactions, resolutions
Knowledge base organisation:
- Collections: Logical groupings of related content
- Metadata: Tags, categories, dates, sources
- Relationships: Links between related items
- Versions: Historical content tracking
- Access controls: Who can see what
Maintenance requirements:
- Regular content updates
- Accuracy verification
- Gap identification
- Performance monitoring
- User feedback integration
Business Context
A well-organised knowledge base is the foundation of effective AI assistants. Quality of your knowledge base directly determines AI answer quality.
How Clever Ops Uses This
We help Australian businesses build and maintain knowledge bases that power accurate AI assistants. Good knowledge management is essential for AI success.
Example Use Case
"A knowledge base containing product manuals, pricing, and policies enables a support chatbot to give accurate, helpful answers."