Citizen Development
Enabling non-IT employees to build applications and automations using low-code/no-code tools with appropriate governance.
In-Depth Explanation
Citizen development empowers business users (non-professional developers) to create applications and automations using low-code/no-code platforms. It addresses the IT resource gap while keeping development close to business needs.
Citizen development characteristics:
- Non-IT developers: Business users, analysts
- Low-code/no-code tools: Visual, accessible
- Governed: Guardrails and oversight
- Supported: Training and CoE backing
Benefits:
- Faster delivery (no IT queue)
- Business alignment (users build their own)
- IT focus on complex work
- Scale automation broadly
- Employee engagement
Governance essentials:
- Approved tool set
- Security standards
- Review processes
- Training requirements
- Use case boundaries
Business Context
Citizen development scales automation beyond IT capacity while keeping solutions close to business needs, but requires governance to manage risks.
How Clever Ops Uses This
We help Australian businesses enable citizen development with proper guardrails, training, and tooling to safely scale automation across the organisation.
Example Use Case
"Business analysts building departmental automations in Power Automate, following CoE standards, with complex requests escalated to professional developers."