Automation Center of Excellence
A dedicated team or function that provides governance, standards, expertise, and support for enterprise automation initiatives.
In-Depth Explanation
An Automation Center of Excellence (CoE) is an organisational structure that provides centralised expertise, governance, and support for automation initiatives across an enterprise.
CoE responsibilities:
- Governance: Standards, policies, compliance
- Expertise: Best practices, training, support
- Delivery: Building or supporting automation
- Innovation: Evaluating new technologies
- Value tracking: ROI measurement
CoE models:
- Centralised: CoE builds all automation
- Federated: Business units build, CoE governs
- Hybrid: Mix based on complexity
CoE team roles:
- CoE leader
- Automation architects
- Developers
- Business analysts
- Change management
- Support/operations
Business Context
A CoE prevents automation sprawl, ensures quality, shares knowledge, and maximises return from automation investments.
How Clever Ops Uses This
We help Australian businesses establish or mature their automation CoE, providing structure, governance, and expertise for sustainable automation programs.
Example Use Case
"A CoE that maintains automation standards, provides a reusable component library, trains business users on citizen development, and tracks enterprise automation ROI."