Enterprise productivity integration Microsoft 365
Microsoft 365 (formerly Office 365) is the productivity backbone of enterprise organizations worldwide, encompassing Outlook, Teams, SharePoint, OneDrive, and the full Office suite. For Australian enterprises invested in the Microsoft ecosystem, deep integration with business systems is crucial. Our integration services connect Microsoft 365 with your CRM, ERP, and operational tools via Microsoft Graph API and Power Platform.
Why Integrate Microsoft 365 with Your Business Systems?
Microsoft Graph API
Microsoft Graph provides unified API access to Microsoft 365 data - mail, calendar, files, users, and more. Our integrations leverage Graph for deep, consistent integration across all Microsoft services.
Power Platform Native
Microsoft 365 integrates natively with Power Automate, Power Apps, and Power BI. We build solutions using these tools for no-code/low-code automation that business users can maintain.
Enterprise Security
Microsoft 365 enterprise security features extend to integrations. Azure AD authentication, conditional access policies, and compliance controls protect integrated data flows.
Popular Microsoft 365 Integration Solutions
Connect Microsoft 365 with your entire business ecosystem
Outlook & CRM Integration
Connect Outlook email and calendar with Salesforce, Dynamics, or HubSpot.
- Emails sync to CRM records
- Calendar shows CRM activities
- Contact sync bidirectional
- Meeting notes to deals
Teams Automation
Build Teams bots and workflows that connect to business systems.
- Deal alerts in channels
- Support ticket notifications
- Approval workflows
- Data lookup via bot
SharePoint Integration
Connect SharePoint document libraries with business systems for automated filing.
- Auto-file by customer/project
- Metadata from business data
- Version control
- Permission automation
Power Automate Workflows
Build complex cross-system workflows using Power Automate with 500+ connectors.
- Visual workflow builder
- Hundreds of connectors
- Approval processes
- Error handling
Systems We Connect with Microsoft 365
Plus 100+ more systems - if you use it, we can integrate it with Microsoft 365
How Microsoft 365 Integration Works
Connect Your Systems
We securely connect Microsoft 365 with your other business applications using official APIs and best practices.
Map Your Data
Configure how data flows between systems - which fields map where, what triggers sync, and business rules.
Automate Forever
Once configured, data flows automatically 24/7. Monitor with dashboards and alerts for complete peace of mind.
Data Flow Architecture
Here's how data flows between Microsoft 365 and your connected systems:
┌─────────────────┐ ┌─────────────────┐ ┌─────────────────┐
│ Outlook │────▶│ Microsoft Graph │────▶│ Salesforce │
│ (Email/Cal) │ │ (API Hub) │ │ (CRM) │
└─────────────────┘ └────────┬────────┘ └─────────────────┘
│
┌────────────────────────┼────────────────────────┐
▼ ▼ ▼
┌─────────────────┐ ┌─────────────────┐ ┌─────────────────┐
│ Teams │ │ SharePoint │ │ Power BI │
│ (Collaboration)│ │ (Files) │ │ (Reporting) │
└─────────────────┘ └─────────────────┘ └─────────────────┘
Integration Flow:
1. Email/calendar activity in Outlook
2. Microsoft Graph captures event
3. Syncs to CRM record
4. Teams channel notified
5. Documents filed to SharePoint
6. Metrics flow to Power BICommon Field Mappings
| Source Field | Target Field | Notes |
|---|---|---|
| User.mail | Primary identifier | |
| Event.subject | Meeting Title | Calendar sync |
| Message.body | Email Content | Mail sync |
| DriveItem.name | File Name | OneDrive/SharePoint |
| Channel.displayName | Team Channel | Teams sync |
| Contact.displayName | Contact Name | People sync |
| Task.title | Task | Planner/To Do |
| Site.name | SharePoint Site | Site mapping |
Example API Response
Sample data structure when syncing from Microsoft 365:
// Microsoft Graph - Calendar Event
{
"@odata.context": "https://graph.microsoft.com/v1.0/$metadata#users('user-id')/events/$entity",
"id": "AAMkAGI1AAAt9AHjAAA=",
"createdDateTime": "2024-01-15T09:00:00.0000000Z",
"lastModifiedDateTime": "2024-01-15T09:00:00.0000000Z",
"subject": "Sales Meeting - ABC Corporation",
"bodyPreview": "Discuss enterprise deployment timeline",
"body": {
"contentType": "html",
"content": "<html><body>Discuss enterprise deployment timeline...</body></html>"
},
"start": {
"dateTime": "2024-01-16T10:00:00.0000000",
"timeZone": "AUS Eastern Standard Time"
},
"end": {
"dateTime": "2024-01-16T11:00:00.0000000",
"timeZone": "AUS Eastern Standard Time"
},
"location": {
"displayName": "Microsoft Teams Meeting"
},
"attendees": [
{
"emailAddress": {
"address": "john@abccorp.com",
"name": "John Smith"
},
"status": {"response": "notResponded"},
"type": "required"
}
],
"onlineMeeting": {
"joinUrl": "https://teams.microsoft.com/l/meetup-join/..."
},
"organizer": {
"emailAddress": {
"address": "sales@company.com.au",
"name": "Sales Team"
}
}
}
// Teams Channel Message Webhook
{
"type": "message",
"id": "1234567890",
"timestamp": "2024-01-15T10:00:00.000Z",
"serviceUrl": "https://smba.trafficmanager.net/au/",
"channelId": "msteams",
"from": {"id": "user123", "name": "John Smith"},
"conversation": {"id": "channel-id"},
"text": "@SalesBot show deal ABC-123"
}AI & Custom Integration Examples
Beyond system-to-system connections, we build custom AI solutions and interfaces powered by Microsoft 365 data.
Copilot Integration
Microsoft 365 Copilot AI integrates with our automations. Copilot can draft emails with CRM context, summarize meetings and create follow-up tasks, and generate documents from business data.
Intelligent Email Triage
AI categorizes and routes incoming emails based on content analysis. Sales inquiries go to CRM, support requests create tickets, internal requests route to appropriate teams.
Meeting Intelligence
AI processes Teams meeting transcripts to extract action items, decisions, and key topics. Auto-creates tasks, updates CRM records, and summarizes for stakeholders.
Document Intelligence
AI extracts data from documents in SharePoint/OneDrive. Contracts populate CRM fields. Invoices create accounting entries. Forms become database records.
Integration Prerequisites
Before starting your Microsoft 365 integration, ensure you have:
- Microsoft 365 Business or Enterprise license
- Azure AD admin access for app registration
- App registration in Azure Portal
- API permissions configured and consented
- Understanding of data to integrate
- Connected system credentials
Common Issues & Solutions
App registration permissions blocked
Microsoft Graph API throttling
Teams bot not responding
SharePoint access denied
Webhook subscriptions expiring
Real Results from Microsoft 365 Integration
“Teams is now our operational hub. Deal alerts post automatically, support tickets create cards, and our approval workflows happen entirely in Teams. Microsoft 365 integration with Dynamics gives us complete visibility.”
Enterprise Solutions
Technology, Sydney, NSW
Frequently Asked Questions
How does Microsoft Graph API work?
Can you integrate Microsoft 365 with non-Microsoft systems?
What is Power Automate and when should we use it?
How do Teams integrations work?
What about Dynamics 365 integration?
Ready to Connect Microsoft 365 with Everything?
Join hundreds of businesses saving hours weekly with Microsoft 365 integration
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