Cliniko + KeyPay

Connect Cliniko to KeyPay in 2 weeks - No Disruption

Sync data between Cliniko and KeyPay automatically. Eliminate manual data entry, reduce errors, and save 8+ hours/week with a custom integration built by Harvard-educated automation experts.

8+ hours/week

Saved weekly

Cliniko fields

Manual reconciliation

One-way

Sync direction

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Why Connect Cliniko to KeyPay?

Cliniko limitations compound the integration challenge: marketing and patient recall features are limited, often requiring integration with Mailchimp or similar for targeted campaigns

Patient appointment data in Cliniko and billing records in KeyPay require double entry, risking compliance issues

Reporting across Cliniko and KeyPay requires painful manual exports and spreadsheet merges

KeyPay adds complexity: reporting is adequate for standard payroll needs but requires exports for custom workforce analytics or cross-referencing with other systems

New team members take longer to onboard because they must learn manual workarounds to keep Cliniko and KeyPay aligned

Guest booking data in Cliniko and operations scheduling in KeyPay require manual coordination

Manually copying data between Cliniko and KeyPay wastes hours every week that could be spent on revenue-generating work

No single source of truth when patients live in two disconnected tools, so staff second-guess which system has the correct information

How We Help

With 12+ helping mid-market Australian businesses, we have built dozens of integrations between industry tools and accounting & finance platforms. Connecting Cliniko to KeyPay is a proven workflow we deploy in 2 weeks. On the technical side, Cliniko uses a REST API with API key authentication, and KeyPay authenticates via API key, which our team handles as part of the build.

Real-Time Visibility Across Teams

When a record updates in Cliniko, every team member working in KeyPay sees the change instantly. No lag, no stale dashboards, no conflicting reports.

Eliminate Manual Data Entry

Stop copying data between Cliniko and KeyPay by hand. Our integration syncs data automatically, saving your team 8+ hours/week.

Custom-Built for Your Workflow

Unlike generic connectors, we build integrations tailored to how your business actually uses Cliniko and KeyPay. Custom field mappings, business rules, and error handling included.

Built-In Error Handling and Alerts

Our integrations include automatic retries, error queuing, and real-time notifications. If something fails between Cliniko and KeyPay, your team knows immediately and the system self-recovers where possible.

Cliniko to KeyPay Use Cases

Automated error handling and retry for Cliniko/KeyPay sync

When a sync between Cliniko and KeyPay fails due to a rate limit, network issue, or validation error, the integration retries automatically with exponential backoff. Your team is alerted only when intervention is genuinely needed.

Data Mapping

How data flows between Cliniko and KeyPay

Cliniko	→	KeyPay	Notes
Cliniko Record IDs	→	KeyPay External References	Cross-reference identifiers stored on both records for bidirectional lookups and deduplication
Cliniko Owner/Assignee	→	KeyPay Owner/Assignee	Record ownership mapped between platforms using email address as the matching key
Cliniko Timestamps	→	KeyPay Audit Log	Created and modified timestamps preserved for sync conflict resolution and compliance
Cliniko Appointments	→	KeyPay Custom Fields	Appointments data from Cliniko stored in KeyPay custom fields for reference
Cliniko Practitioners	→	KeyPay Custom Fields	Practitioners data from Cliniko stored in KeyPay custom fields for reference
Cliniko Patients	→	KeyPay Custom Fields	Patients data from Cliniko stored in KeyPay custom fields for reference
Cliniko Invoices	→	KeyPay Custom Fields	Invoices data from Cliniko stored in KeyPay custom fields for reference
Cliniko Treatments	→	KeyPay Custom Fields	Treatments data from Cliniko stored in KeyPay custom fields for reference

Cliniko + KeyPay Integration FAQ

By default, we configure Cliniko to KeyPay as a one-way sync, but bi-directional sync is possible if your workflow requires it. We will assess the best approach during the discovery session.

Yes, every integration includes 3 months of post-launch support. We monitor sync health, troubleshoot issues, and make adjustments as your workflow evolves. Ongoing maintenance plans are available for businesses that want continuous optimisation.

We map industry tools data like patients and appointments from Cliniko to the corresponding accounting & finance structures in KeyPay. Our team handles data transformation, validation, and conflict resolution between the two system types.

Our integrations include retry logic and error queuing. If KeyPay is temporarily down, changes are queued and replayed once the system recovers. You will receive alerts for any sync failures that need attention. No data is lost during outages.

Yes. Cliniko supports webhooks for instant event notifications. Changes in Cliniko are reflected in KeyPay within seconds. For high-volume scenarios, we implement queuing to handle peak loads without data loss.

Most Cliniko to KeyPay integrations are completed within 2 weeks. We start with a discovery session to understand your specific workflow, then build and test the integration. Complex setups with custom business logic may take up to 4-8 weeks.

The most common data objects synced between Cliniko and KeyPay include patients, appointments, invoices. We map each data type to its counterpart in the target system, including custom fields, metadata, and relationship data. The exact scope is tailored to your workflow during the discovery session.