Acuity Scheduling + Timely

Connect Acuity Scheduling to Timely in 2 weeks - No Disruption

Sync data between Acuity Scheduling and Timely automatically. Eliminate manual data entry, reduce errors, and save 8+ hours/week with a custom integration built by Harvard-educated automation experts.

8+ hours/week

Saved weekly

Acuity Scheduling fields

12+

Years experience

One-way

Sync direction

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Why Connect Acuity Scheduling to Timely?

Bookings made in Acuity Scheduling are not visible in Timely, creating scheduling conflicts and double-bookings

Timely adds complexity: integration ecosystem is limited compared to Cliniko, with fewer connections to broader business tools and marketing platforms

Patient appointment data in Acuity Scheduling and billing records in Timely require double entry, risking compliance issues

No single source of truth when contacts live in two disconnected tools, so staff second-guess which system has the correct information

Reporting across Acuity Scheduling and Timely requires painful manual exports and spreadsheet merges

Client engagement details in Acuity Scheduling and time-tracking data in Timely do not align, making billing inaccurate

Manually copying data between Acuity Scheduling and Timely wastes hours every week that could be spent on revenue-generating work

New team members take longer to onboard because they must learn manual workarounds to keep Acuity Scheduling and Timely aligned

How We Help

With 12+ helping mid-market Australian businesses, we have built dozens of integrations between scheduling and industry tools platforms. Connecting Acuity Scheduling to Timely is a proven workflow we deploy in 2 weeks. On the technical side, Acuity Scheduling uses a REST API with API key authentication, and Timely authenticates via API key, which our team handles as part of the build.

Built-In Error Handling and Alerts

Our integrations include automatic retries, error queuing, and real-time notifications. If something fails between Acuity Scheduling and Timely, your team knows immediately and the system self-recovers where possible.

Unlock Timely Value

Timely stands out because purpose-built for salons and spas with appointment booking, POS, client management, and marketing designed for beauty industry workflows. Integrating it with Acuity Scheduling means your team gets this benefit with complete, accurate data flowing in automatically.

Amplify Acuity Scheduling Strengths

Acuity Scheduling excels because highly customisable intake forms with conditional logic, file uploads, and custom fields gather exactly the information needed before appointments. Connecting it to Timely ensures that advantage flows through your entire workflow rather than staying siloed in one tool.

Custom-Built for Your Workflow

Unlike generic connectors, we build integrations tailored to how your business actually uses Acuity Scheduling and Timely. Custom field mappings, business rules, and error handling included.

Acuity Scheduling to Timely Use Cases

Sync Acuity Scheduling clients to Timely clients

When a client is created or updated in Acuity Scheduling, the corresponding client record in Timely is automatically created or updated. Contact details, company associations, and custom fields are all mapped.

Sync appointments from Acuity Scheduling to Timely

When a appointment is booked, rescheduled, or cancelled in Acuity Scheduling, the corresponding record in Timely updates instantly. Prevents double-bookings and keeps all teams informed of schedule changes.

Automated error handling and retry for Acuity Scheduling/Timely sync

When a sync between Acuity Scheduling and Timely fails due to a rate limit, network issue, or validation error, the integration retries automatically with exponential backoff. Your team is alerted only when intervention is genuinely needed.

Data Mapping

How data flows between Acuity Scheduling and Timely

Acuity Scheduling	→	Timely	Notes
Acuity Scheduling Clients -> id	→	Timely Clients -> id	Unique identifier stored as cross-reference for record linking
Acuity Scheduling Clients -> firstName	→	Timely Clients -> firstName	Contact identity fields synchronised to maintain consistency
Acuity Scheduling Clients -> lastName	→	Timely Clients -> lastName	Contact identity fields synchronised to maintain consistency
Acuity Scheduling Clients -> email	→	Timely Clients -> email	Primary matching key for identifying existing records across both platforms
Acuity Scheduling Appointments	→	Timely Appointments	Booking and scheduling data synchronised to prevent double-bookings and ensure calendar accuracy.
Acuity Scheduling Record IDs	→	Timely External References	Cross-reference identifiers stored on both records for bidirectional lookups and deduplication
Acuity Scheduling Owner/Assignee	→	Timely Owner/Assignee	Record ownership mapped between platforms using email address as the matching key
Acuity Scheduling Timestamps	→	Timely Audit Log	Created and modified timestamps preserved for sync conflict resolution and compliance

Acuity Scheduling + Timely Integration FAQ

We map scheduling data like appointments and clients from Acuity Scheduling to the corresponding industry tools structures in Timely. Our team handles data transformation, validation, and conflict resolution between the two system types.

Yes. Clever Ops has helped Professional Services businesses connect Acuity Scheduling to Timely as part of their automation strategy. Each industry has unique data flows and compliance needs, and we tailor the integration accordingly. Based in Gippsland, Victoria, we understand the Australian market deeply.

By default, we configure Acuity Scheduling to Timely as a one-way sync, but bi-directional sync is possible if your workflow requires it. We will assess the best approach during the discovery session.

Our integrations include retry logic and error queuing. If Timely is temporarily down, changes are queued and replayed once the system recovers. You will receive alerts for any sync failures that need attention. No data is lost during outages.

We use a combination of direct REST API connections and automation platforms like Make, Zapier, or n8n, depending on your requirements and budget. For complex workflows, we build custom middleware. The right approach depends on your volume, sync frequency, and business rules.

Yes, we handle one-time historical data migrations alongside ongoing sync. We map your existing contacts, validate data quality, and run test migrations before the final cutover. Most migrations complete within 4-8 weeks depending on volume.

Absolutely. We design integrations with growth in mind, whether you are syncing 100 records or 100,000. Our architecture handles rate limiting, pagination, and queuing to ensure reliable performance at any scale.