Acuity Scheduling + Setmore

Connect Acuity Scheduling to Setmore - Automate Your Workflow

Australian Healthcare & Allied Health businesses rely on both Acuity Scheduling and Setmore. Our custom one-way integration keeps them in sync, saving your team 8+ hours/week and eliminating data entry errors.

8+ hours/week

Saved weekly

98%

Client retention

Acuity Scheduling fields

One-way

Sync direction

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Why Connect Acuity Scheduling to Setmore?

Client engagement details in Acuity Scheduling and time-tracking data in Setmore do not align, making billing inaccurate

Bookings made in Acuity Scheduling are not visible in Setmore, creating scheduling conflicts and double-bookings

Setmore adds complexity: integration ecosystem is smaller than Calendly, with fewer native connections to CRM, marketing, and productivity tools

New team members take longer to onboard because they must learn manual workarounds to keep Acuity Scheduling and Setmore aligned

No single source of truth when contacts live in two disconnected tools, so staff second-guess which system has the correct information

Manually copying data between Acuity Scheduling and Setmore wastes hours every week that could be spent on revenue-generating work

Clients in Acuity Scheduling and customers in Setmore drift out of sync, leading to outdated details on invoices, emails, and reports

Patient appointment data in Acuity Scheduling and billing records in Setmore require double entry, risking compliance issues

How We Help

Australian mid-market businesses lose hours every week copying contacts and appointments between Acuity Scheduling and Setmore. Clever Ops builds a custom integration that automates this entire workflow, so your team can redirect that time to higher-value tasks. On the technical side, Acuity Scheduling uses a REST API with API key authentication, which our team handles as part of the build.

Eliminate Manual Data Entry

Stop copying contacts between Acuity Scheduling and Setmore by hand. Our integration syncs data automatically, saving your team 8+ hours/week.

Zero Scheduling Conflicts

Bookings in Acuity Scheduling sync to Setmore instantly, preventing the double-bookings and missed appointments that plague businesses running these systems independently.

Real-Time Visibility Across Teams

When a record updates in Acuity Scheduling, every team member working in Setmore sees the change instantly. No lag, no stale dashboards, no conflicting reports.

Built-In Error Handling and Alerts

Our integrations include automatic retries, error queuing, and real-time notifications. If something fails between Acuity Scheduling and Setmore, your team knows immediately and the system self-recovers where possible.

Acuity Scheduling to Setmore Use Cases

Automated error handling and retry for Acuity Scheduling/Setmore sync

When a sync between Acuity Scheduling and Setmore fails due to a rate limit, network issue, or validation error, the integration retries automatically with exponential backoff. Your team is alerted only when intervention is genuinely needed.

Sync Acuity Scheduling clients to Setmore customers

When a client is created or updated in Acuity Scheduling, the corresponding customer record in Setmore is automatically created or updated. Contact details, company associations, and custom fields are all mapped.

Sync appointments from Acuity Scheduling to Setmore

When a appointment is booked, rescheduled, or cancelled in Acuity Scheduling, the corresponding record in Setmore updates instantly. Prevents double-bookings and keeps all teams informed of schedule changes.

Data Mapping

How data flows between Acuity Scheduling and Setmore

Acuity Scheduling	→	Setmore	Notes
Acuity Scheduling Clients -> firstName	→	Setmore Customers -> first_name	Contact identity fields synchronised to maintain consistency
Acuity Scheduling Clients -> lastName	→	Setmore Customers -> last_name	Contact identity fields synchronised to maintain consistency
Acuity Scheduling Appointments	→	Setmore Appointments	Booking and scheduling data synchronised to prevent double-bookings and ensure calendar accuracy.
Acuity Scheduling Timestamps	→	Setmore Audit Log	Created and modified timestamps preserved for sync conflict resolution and compliance
Acuity Scheduling Record IDs	→	Setmore External References	Cross-reference identifiers stored on both records for bidirectional lookups and deduplication
Acuity Scheduling Owner/Assignee	→	Setmore Owner/Assignee	Record ownership mapped between platforms using email address as the matching key
Acuity Scheduling Forms	→	Setmore Custom Fields	Forms data from Acuity Scheduling stored in Setmore custom fields for reference
Acuity Scheduling Clients	→	Setmore Custom Fields	Clients data from Acuity Scheduling stored in Setmore custom fields for reference
Acuity Scheduling Availability	→	Setmore Availability	Availability records synchronised when created or updated in either platform
Acuity Scheduling Calendars	→	Setmore Custom Fields	Calendars data from Acuity Scheduling stored in Setmore custom fields for reference

Acuity Scheduling + Setmore Integration FAQ

Integration pricing depends on complexity, including the number of data objects synced (contacts, appointments), sync direction, custom business rules, and volume. Most Acuity Scheduling to Setmore integrations fall within our standard integration tier. Book a free assessment to get a specific quote for your requirements.

Absolutely. Custom field mapping is a core part of every integration we build. Whether it is custom properties in Acuity Scheduling or user-defined fields in Setmore, we map them precisely to your requirements. We can also transform data formats, apply business rules, and handle conditional mappings.

The most common data objects synced between Acuity Scheduling and Setmore include contacts, appointments. We map each data type to its counterpart in the target system, including custom fields, metadata, and relationship data. The exact scope is tailored to your workflow during the discovery session.

Yes. All data is transferred over encrypted connections (TLS/SSL). We follow least-privilege API access, never store credentials in plain text, and log all sync activity for audit purposes. For Australian businesses with compliance requirements, we can implement additional safeguards.

We use a combination of direct REST API connections and automation platforms like Make, Zapier, or n8n, depending on your requirements and budget. For complex workflows, we build custom middleware. The right approach depends on your volume, sync frequency, and business rules.

Typical scheduling data synced includes contacts, appointments, and related metadata. We map each field to its counterpart in Setmore and handle any format differences automatically.

Our integrations include retry logic and error queuing. If Setmore is temporarily down, changes are queued and replayed once the system recovers. You will receive alerts for any sync failures that need attention. No data is lost during outages.