Acuity Scheduling + Cliniko

Real-Time Acuity Scheduling to Cliniko Sync - Purpose-Built for Your Business

Australian Healthcare & Allied Health businesses rely on both Acuity Scheduling and Cliniko. Our custom one-way integration keeps them in sync, saving your team 8+ hours/week and eliminating data entry errors.

8+ hours/week

Saved weekly

98%

Client retention

Acuity Scheduling fields

One-way

Sync direction

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Why Connect Acuity Scheduling to Cliniko?

Client engagement details in Acuity Scheduling and time-tracking data in Cliniko do not align, making billing inaccurate

Bookings made in Acuity Scheduling are not visible in Cliniko, creating scheduling conflicts and double-bookings

Clients in Acuity Scheduling and patients in Cliniko drift out of sync, leading to outdated details on invoices, emails, and reports

Reporting across Acuity Scheduling and Cliniko requires painful manual exports and spreadsheet merges

Cliniko adds complexity: marketing and patient recall features are limited, often requiring integration with Mailchimp or similar for targeted campaigns

Manually copying data between Acuity Scheduling and Cliniko wastes hours every week that could be spent on revenue-generating work

No single source of truth when contacts live in two disconnected tools, so staff second-guess which system has the correct information

Patient appointment data in Acuity Scheduling and billing records in Cliniko require double entry, risking compliance issues

How We Help

Australian mid-market businesses lose hours every week copying contacts and appointments between Acuity Scheduling and Cliniko. Clever Ops builds a custom integration that automates this entire workflow, so your team can redirect that time to higher-value tasks. On the technical side, Acuity Scheduling uses a REST API with API key authentication, and Cliniko authenticates via API key, which our team handles as part of the build.

Scalable Without Extra Headcount

As your data volume grows, the integration scales with you. No need to hire additional admin staff to keep Acuity Scheduling and Cliniko in sync, even as your business doubles.

Amplify Acuity Scheduling Strengths

Acuity Scheduling excels because highly customisable intake forms with conditional logic, file uploads, and custom fields gather exactly the information needed before appointments. Connecting it to Cliniko ensures that advantage flows through your entire workflow rather than staying siloed in one tool.

Eliminate Manual Data Entry

Stop copying contacts between Acuity Scheduling and Cliniko by hand. Our integration syncs data automatically, saving your team 8+ hours/week.

Unlock Cliniko Value

Cliniko stands out because purpose-built for allied health with patient records, treatment notes, telehealth, and Medicare/DVA claiming built into the workflow. Integrating it with Acuity Scheduling means your team gets this benefit with complete, accurate data flowing in automatically.

Acuity Scheduling to Cliniko Use Cases

Sync appointments from Acuity Scheduling to Cliniko

When a appointment is booked, rescheduled, or cancelled in Acuity Scheduling, the corresponding record in Cliniko updates instantly. Prevents double-bookings and keeps all teams informed of schedule changes.

Sync Acuity Scheduling clients to Cliniko patients

When a client is created or updated in Acuity Scheduling, the corresponding patient record in Cliniko is automatically created or updated. Contact details, company associations, and custom fields are all mapped.

Automated error handling and retry for Acuity Scheduling/Cliniko sync

When a sync between Acuity Scheduling and Cliniko fails due to a rate limit, network issue, or validation error, the integration retries automatically with exponential backoff. Your team is alerted only when intervention is genuinely needed.

Data Mapping

How data flows between Acuity Scheduling and Cliniko

Acuity Scheduling	→	Cliniko	Notes
Acuity Scheduling Clients -> id	→	Cliniko Patients -> id	Unique identifier stored as cross-reference for record linking
Acuity Scheduling Clients -> firstName	→	Cliniko Patients -> first_name	Contact identity fields synchronised to maintain consistency
Acuity Scheduling Clients -> lastName	→	Cliniko Patients -> last_name	Contact identity fields synchronised to maintain consistency
Acuity Scheduling Clients -> email	→	Cliniko Patients -> email	Primary matching key for identifying existing records across both platforms
Acuity Scheduling Appointments -> id	→	Cliniko Appointments -> id	Appointments data synchronised between platforms
Acuity Scheduling Timestamps	→	Cliniko Audit Log	Created and modified timestamps preserved for sync conflict resolution and compliance
Acuity Scheduling Owner/Assignee	→	Cliniko Owner/Assignee	Record ownership mapped between platforms using email address as the matching key
Acuity Scheduling Record IDs	→	Cliniko External References	Cross-reference identifiers stored on both records for bidirectional lookups and deduplication

Acuity Scheduling + Cliniko Integration FAQ

Most Acuity Scheduling to Cliniko integrations are completed within 2 weeks. We start with a discovery session to understand your specific workflow, then build and test the integration. Complex setups with custom business logic may take up to 4-8 weeks.

Integration pricing depends on complexity, including the number of data objects synced (contacts, appointments), sync direction, custom business rules, and volume. Most Acuity Scheduling to Cliniko integrations fall within our standard integration tier. Book a free assessment to get a specific quote for your requirements.

The most common data objects synced between Acuity Scheduling and Cliniko include contacts, appointments. We map each data type to its counterpart in the target system, including custom fields, metadata, and relationship data. The exact scope is tailored to your workflow during the discovery session.

Yes, we handle one-time historical data migrations alongside ongoing sync. We map your existing contacts, validate data quality, and run test migrations before the final cutover. Most migrations complete within 4-8 weeks depending on volume.

Yes. All data is transferred over encrypted connections (TLS/SSL). We follow least-privilege API access, never store credentials in plain text, and log all sync activity for audit purposes. For Australian businesses with compliance requirements, we can implement additional safeguards.

We map scheduling data like appointments and clients from Acuity Scheduling to the corresponding industry tools structures in Cliniko. Our team handles data transformation, validation, and conflict resolution between the two system types.

We use a combination of direct REST API connections and automation platforms like Make, Zapier, or n8n, depending on your requirements and budget. For complex workflows, we build custom middleware. The right approach depends on your volume, sync frequency, and business rules.