Cliniko vs Loom: Which Tool Wins for Australian Businesses in 2026?
Our Harvard-educated consultants have implemented both Cliniko and Loom for Australian businesses. Here is what 12+ of experience has taught us about choosing between them.
Feature Comparison
Side-by-side feature ratings for Cliniko and Loom.
| Feature | Cliniko | Loom | Notes |
|---|---|---|---|
| Industry fit | When it comes to industry fit, Cliniko pulls clearly ahead of Loom — a factor worth weighing if this capability is important to your team. | ||
| Job management | Cliniko has a notable advantage in job management. | ||
| Quoting and invoicing | Cliniko has a notable advantage in quoting and invoicing. | ||
| Scheduling and dispatch | For Healthcare & Allied Health that rely on strong scheduling and dispatch, Loom is the more capable option in our assessment. | ||
| Mobile field access | Loom significantly outperforms Cliniko on mobile field access, making it the stronger choice for businesses that prioritise this area. | ||
| Compliance features | Loom has a notable advantage in compliance features. | ||
| Messaging features | When it comes to messaging features, Loom pulls clearly ahead of Cliniko — a factor worth weighing if this capability is important to your team. | ||
| Video and audio quality | When it comes to video and audio quality, Loom pulls clearly ahead of Cliniko — a factor worth weighing if this capability is important to your team. | ||
| File sharing | Cliniko significantly outperforms Loom on file sharing, making it the stronger choice for businesses that prioritise this area. | ||
| Team channels | For Healthcare & Allied Health that rely on strong team channels, Loom is the more capable option in our assessment. | ||
| Search and history | For Healthcare & Allied Health that rely on strong search and history, Cliniko is the more capable option in our assessment. | ||
| Security and compliance | For security and compliance, both platforms deliver a similar experience — neither has a clear advantage. |
Industry fit
Cliniko
Loom
When it comes to industry fit, Cliniko pulls clearly ahead of Loom — a factor worth weighing if this capability is important to your team.
Job management
Cliniko
Loom
Cliniko has a notable advantage in job management.
Quoting and invoicing
Cliniko
Loom
Cliniko has a notable advantage in quoting and invoicing.
Scheduling and dispatch
Cliniko
Loom
For Healthcare & Allied Health that rely on strong scheduling and dispatch, Loom is the more capable option in our assessment.
Mobile field access
Cliniko
Loom
Loom significantly outperforms Cliniko on mobile field access, making it the stronger choice for businesses that prioritise this area.
Compliance features
Cliniko
Loom
Loom has a notable advantage in compliance features.
Messaging features
Cliniko
Loom
When it comes to messaging features, Loom pulls clearly ahead of Cliniko — a factor worth weighing if this capability is important to your team.
Video and audio quality
Cliniko
Loom
When it comes to video and audio quality, Loom pulls clearly ahead of Cliniko — a factor worth weighing if this capability is important to your team.
File sharing
Cliniko
Loom
Cliniko significantly outperforms Loom on file sharing, making it the stronger choice for businesses that prioritise this area.
Team channels
Cliniko
Loom
For Healthcare & Allied Health that rely on strong team channels, Loom is the more capable option in our assessment.
Search and history
Cliniko
Loom
For Healthcare & Allied Health that rely on strong search and history, Cliniko is the more capable option in our assessment.
Security and compliance
Cliniko
Loom
For security and compliance, both platforms deliver a similar experience — neither has a clear advantage.
Pricing Comparison
General pricing information for each platform.
Cliniko
From ~$45/month
Pricing is indicative only and subject to change. We recommend contacting the vendor for a tailored quote based on your Australian business needs.
Loom
Free tier; paid from ~$15/user/month
Prices shown are approximate and may differ based on your plan, team size, and billing cycle. Verify directly with the vendor for current AUD rates.
Pros & Cons
An honest look at the strengths and limitations of each platform.
Cliniko
Pros
- Mobile-friendly interface
- Rich data model covering patients, appointments, invoices and more
- Strong fit for Healthcare & Allied Health workflows
- Active user community and resources
- Purpose-built for industry-specific needs
Cons
- May be too specialised for diverse businesses
- Large ecosystem can make choosing the right integrations overwhelming
- Smaller development team than general tools
- Onboarding documentation could be more comprehensive
Loom
Pros
- Active user community and resources
- Well-documented REST API for custom integrations
- Well-established platform with strong market presence
- Keeps teams aligned across locations
- Handles key data types like videos and folders
Cons
- Onboarding documentation could be more comprehensive
- No real-time webhook support — relies on polling for sync
- Support response times vary by plan tier
- Per-user pricing can be costly for larger teams
Best For
Which tool suits which use case.
Choose Cliniko if you need
- ✓ Healthcare & Allied Health businesses
- ✓ Field service operations
- ✓ Moderate data needs (patients, appointments)
- ✓ Teams needing extensive third-party integrations
- ✓ Specialised compliance
Choose Loom if you need
- ✓ Team collaboration
- ✓ Education organisations
- ✓ Teams needing extensive third-party integrations
- ✓ Moderate data needs (videos, folders)
- ✓ Professional Services businesses
Expert Verdict
Our Harvard-educated consultants' take on this comparison.
Clever Ops Recommendation
Comparing Cliniko and Loom is a bit like comparing apples and oranges — they solve different problems. Cliniko handles your industry tools needs, while Loom covers communication. The value of this comparison lies in understanding how they work together. Clever Ops specialises in connecting these kinds of complementary tools for mid-market Australian businesses.
Migration Notes
What to know about switching between Cliniko and Loom.
Migrating Between Cliniko and Loom
Clever Ops takes a low-risk approach to migrating between Cliniko and Loom. We run both systems in parallel during the transition, transferring your core data in stages and verifying data at each step. Your team continues working in the existing system until the new one is fully validated. The process typically takes 4-8 weeks, followed by 3 months of hands-on support.
Cliniko vs Loom FAQ
Related Comparisons
Other popular comparisons involving Cliniko or Loom.
Explore These Tools
Need Help Choosing?
Join 50+ Australian businesses that trust Clever Ops for objective, vendor-neutral technology advice.