Bot Management
Overseeing and coordinating software bots in an automation environment, including scheduling, monitoring, and maintenance.
In-Depth Explanation
Bot management involves overseeing all aspects of software bots in an automation environment - from deployment and scheduling to monitoring and maintenance. As automation scales, bot management becomes critical for reliable operations.
Key management functions:
- Scheduling: Coordinate when bots run and on what work
- Queue management: Assign work items to available bots
- Monitoring: Track bot performance and health
- Version control: Manage bot code versions and deployments
- Credential management: Secure handling of bot credentials
- Capacity planning: Ensure sufficient bot resources
Operational concerns:
- Bot utilisation and efficiency
- Work queue throughput
- Exception rates and patterns
- System availability
- Performance degradation
- License compliance
Tools and platforms:
- UiPath Orchestrator
- Automation Anywhere Control Room
- Blue Prism Control Room
- Microsoft Power Automate admin center
- Custom monitoring solutions
Business Context
Proper bot management is essential for scaling automation while maintaining reliability, security, and compliance.
How Clever Ops Uses This
We establish bot management practices for Australian businesses scaling automation, ensuring reliable operations and efficient resource use.
Example Use Case
"Managing 20 bots across finance, HR, and operations - scheduling to avoid conflicts, balancing workloads, monitoring performance, and handling incidents."