Attended Automation
Automation that runs on a user's workstation and works alongside humans, triggered and supervised by the user.
In-Depth Explanation
Attended automation (also called desktop automation) runs on individual users' computers and works collaboratively with humans. Unlike unattended automation that runs independently, attended automation is triggered by users and may require human input during execution.
Characteristics:
- Runs on user's desktop/workstation
- User triggers and monitors execution
- Can request human input during process
- Assists with repetitive parts of user's work
- Integrates with user's applications
Common use cases:
- Contact centre: Pull customer data while agent talks
- Data entry: Auto-fill forms from source documents
- Application navigation: Handle repetitive clicks and inputs
- Information lookup: Gather data from multiple systems
- Document preparation: Pre-populate templates
Benefits:
- Immediate productivity gains
- User maintains control
- Handles variations with human judgment
- No server infrastructure needed initially
- Easy pilot programs
Business Context
Attended automation is ideal for processes requiring human judgment at certain steps, providing assistance while keeping humans in control.
How Clever Ops Uses This
We deploy attended automation for Australian businesses where human oversight is needed - contact centres, advisory roles, and complex decision processes.
Example Use Case
"A contact centre bot that pulls customer history and suggests responses while the agent handles the conversation and makes decisions."