Harvard-Educated SendGrid Experts | FT Fast 500

Transactional email automation SendGrid

SendGrid (now part of Twilio) is the leading email delivery platform, handling transactional and marketing emails at scale. For Australian businesses needing reliable email delivery with detailed analytics, SendGrid provides enterprise-grade infrastructure. Our integration services connect SendGrid with your CRM, e-commerce, and operational systems to automate email communications with excellent deliverability and tracking.

100B+

Emails Monthly

80K+

Customers

99.99%

Uptime

97%+

Deliverability

Automate Your SendGrid Integration View Integration Options

Why Integrate SendGrid with Your Business Systems?

Deliverability Excellence

SendGrid email infrastructure ensures your emails reach inboxes, not spam folders. We configure SPF, DKIM, and DMARC properly for Australian domains and monitor deliverability metrics.

Transactional & Marketing

SendGrid handles both transactional emails (receipts, notifications) and marketing campaigns from one platform. Our integrations trigger the right email type based on business context.

Detailed Analytics

SendGrid provides opens, clicks, bounces, and engagement metrics. We sync these back to your CRM and systems for complete email activity tracking per contact.

Systems We Connect with SendGrid

Shopify

HubSpot

Salesforce

WordPress

Zapier

Make

Xero

WooCommerce

Mailchimp

Custom Apps

Plus 100+ more systems - if you use it, we can integrate it with SendGrid

How SendGrid Integration Works

Connect Your Systems

We securely connect SendGrid with your other business applications using official APIs and best practices.

Map Your Data

Configure how data flows between systems - which fields map where, what triggers sync, and business rules.

Automate Forever

Once configured, data flows automatically 24/7. Monitor with dashboards and alerts for complete peace of mind.

Data Flow Architecture

Here's how data flows between SendGrid and your connected systems:


┌─────────────────┐     ┌─────────────────┐     ┌─────────────────┐
│    Shopify      │────▶│    SendGrid     │────▶│    Customer     │
│   (Orders)      │     │  (Email Hub)    │     │   (Inbox)       │
└─────────────────┘     └────────┬────────┘     └─────────────────┘
                                 │
        ┌────────────────────────┼────────────────────────┐
        ▼                        ▼                        ▼
┌─────────────────┐     ┌─────────────────┐     ┌─────────────────┐
│    HubSpot      │     │   Analytics     │     │    Webhooks     │
│    (CRM)        │     │  (Tracking)     │     │   (Events)      │
└─────────────────┘     └─────────────────┘     └─────────────────┘

Email Flow:
1. Business event triggers email
2. SendGrid sends via optimized infrastructure
3. Email delivered to inbox
4. Opens/clicks tracked
5. Engagement synced to CRM
6. Bounces/complaints handled

Common Field Mappings

Source Field	Target Field	Notes
Email.to	Recipient	Destination address
Email.from	Sender	From address
Email.subject	Subject Line	Email subject
Event.event	Activity Type	Open/click/bounce
Event.timestamp	Event Time	When occurred
Event.url	Clicked Link	For click events
Message.categories	Tags	Email categorization
Stats.unique_opens	Opens	Engagement metric

Example API Response

Sample data structure when syncing from SendGrid:

// SendGrid Event Webhook - Email Opened
{
  "email": "customer@example.com",
  "timestamp": 1705312200,
  "smtp-id": "<14c5d75ce93.dfd.64b469@ismtpd-555>",
  "event": "open",
  "category": ["order_confirmation"],
  "sg_event_id": "rvXqQADYVX",
  "sg_message_id": "14c5d75ce93.dfd.64b469.filter0001.16648.5515E0B88.0",
  "useragent": "Mozilla/5.0 (iPhone; CPU iPhone OS 17_0)",
  "ip": "203.0.113.1",
  "asm_group_id": 12345
}

// SendGrid API Send Request
{
  "personalizations": [
    {
      "to": [{"email": "customer@example.com", "name": "John Smith"}],
      "dynamic_template_data": {
        "first_name": "John",
        "order_number": "ORD-12345",
        "order_total": "$150.00",
        "shipping_address": "123 Main St, Sydney NSW 2000",
        "items": [
          {"name": "Product A", "quantity": 2, "price": "$50.00"},
          {"name": "Product B", "quantity": 1, "price": "$50.00"}
        ]
      }
    }
  ],
  "from": {"email": "orders@company.com.au", "name": "Company Name"},
  "template_id": "d-abc123xyz789",
  "categories": ["order_confirmation", "transactional"],
  "custom_args": {
    "order_id": "12345",
    "customer_id": "CUST-789"
  }
}

AI & Custom Integration Examples

Beyond system-to-system connections, we build custom AI solutions and interfaces powered by SendGrid data.

Send Time Optimization

AI analyzes recipient engagement patterns to determine optimal send times. "This customer typically opens emails at 9am on weekdays - scheduling delivery for 8:55am."

Subject Line AI

AI suggests and A/B tests subject lines based on historical performance. Predicts open rates before sending. Learns what resonates with your audience segments.

Content Personalization

AI dynamically personalizes email content based on recipient data and behavior. Product recommendations, content blocks, and offers tailored per recipient.

Deliverability Intelligence

AI monitors sending patterns and reputation to prevent deliverability issues. "Sending velocity spike detected - throttling to protect sender reputation."

Integration Prerequisites

Before starting your SendGrid integration, ensure you have:

SendGrid account (Free tier available)
API key with appropriate permissions
Domain authentication (SPF, DKIM, DMARC)
Webhook endpoint for event tracking
Understanding of email types to send
Connected system API access

Common Issues & Solutions

Emails going to spam

Low open rates

Webhook events not receiving

Template not rendering correctly

Rate limiting errors

Real Results from SendGrid Integration

“Moving transactional emails to SendGrid improved our delivery rate from 89% to 98%. Order confirmations reach customers immediately. The Shopify integration was seamless and engagement data flows back to our CRM.”

Online Retailer

E-commerce, Perth, WA